Shortcuts Keep Disappearing in Outlook 2003

[sharon_kalamazoo]

I've just upgraded to Office 2003 from Office 2000. I can set up my
shortcuts (in the appropriate groups), but every time I exit the program,
they are gone. The next time that I open Outlook, there are no shortcuts, no
groups.

I saw the posts that suggested using "Detect and Repair" with "restore
shortcuts" checked. I tried that. It did not restore my shortcuts, and even
if I recreate them, they still disappear each time I exit the program.

Any suggestions would be greatly appreciated! Everything else seems to be
working great since upgrade.

 

[Russ Valentine [MVP-Outlook]]

If you are talking about shortcuts to other folders on your hard drive, that
feature was removed from Outlook 2003.

 

[sharon_kalamazoo]

No, that is not what I am talking about. I am talking about the Shortcut
Pane that you use for Outlook folders such as Inbox, Calendar, Tasks, etc.
As I mentioned in my first post, I am able to set them up easily and they
work. However, they disappear each time I exit Outlook.

We have Outlook 2003 at work and I use this feature with no problems.

If you are talking about shortcuts to other folders on your hard drive, that
feature was removed from Outlook 2003.
--
Russ Valentine
[MVP-Outlook]

I've just upgraded to Office 2003 from Office 2000. I can set up my
shortcuts (in the appropriate groups), but every time I exit the program,
they are gone. The next time that I open Outlook, there are no shortcuts,
no
groups.

I saw the posts that suggested using "Detect and Repair" with "restore
shortcuts" checked. I tried that. It did not restore my shortcuts, and
even
if I recreate them, they still disappear each time I exit the program.

Any suggestions would be greatly appreciated! Everything else seems to be
working great since upgrade.

 

[Russ Valentine [MVP-Outlook]]

Then clarify your post.
Specify which view you are using and how you "setup shortcuts."
Folders appear in the Navigation pane by default according to the view you
choose.
--
Russ Valentine
[MVP-Outlook]

No, that is not what I am talking about. I am talking about the Shortcut
Pane that you use for Outlook folders such as Inbox, Calendar, Tasks, etc.
As I mentioned in my first post, I am able to set them up easily and they
work. However, they disappear each time I exit Outlook.

We have Outlook 2003 at work and I use this feature with no problems.

If you are talking about shortcuts to other folders on your hard drive,
that
feature was removed from Outlook 2003.
--
Russ Valentine
[MVP-Outlook]

I've just upgraded to Office 2003 from Office 2000. I can set up my
shortcuts (in the appropriate groups), but every time I exit the
program,
they are gone. The next time that I open Outlook, there are no
shortcuts,
no
groups.

I saw the posts that suggested using "Detect and Repair" with "restore
shortcuts" checked. I tried that. It did not restore my shortcuts,
and
even
if I recreate them, they still disappear each time I exit the program.

Any suggestions would be greatly appreciated! Everything else seems to
be
working great since upgrade.

 

[Russ Valentine [MVP-Outlook]]

Never mind. I see what you mean now. Are these shortcuts to Folders in your
default information store and is your default information store a PST file?
Do you have more than one PST file in your profile?
--
Russ Valentine
[MVP-Outlook]

No, that is not what I am talking about. I am talking about the Shortcut
Pane that you use for Outlook folders such as Inbox, Calendar, Tasks, etc.
As I mentioned in my first post, I am able to set them up easily and they
work. However, they disappear each time I exit Outlook.

We have Outlook 2003 at work and I use this feature with no problems.

If you are talking about shortcuts to other folders on your hard drive,
that
feature was removed from Outlook 2003.
--
Russ Valentine
[MVP-Outlook]

I've just upgraded to Office 2003 from Office 2000. I can set up my
shortcuts (in the appropriate groups), but every time I exit the
program,
they are gone. The next time that I open Outlook, there are no
shortcuts,
no
groups.

I saw the posts that suggested using "Detect and Repair" with "restore
shortcuts" checked. I tried that. It did not restore my shortcuts,
and
even
if I recreate them, they still disappear each time I exit the program.

Any suggestions would be greatly appreciated! Everything else seems to
be
working great since upgrade.

 

[sharon_kalamazoo]

From the default Folders view, you can click on a shortcut icon to take you
to that view. Outlook calls it the Shortcut Pane - it is titled Shortcuts.

On the Shortcut Pane, there are two options: (i) Add New Group and (ii) Add
New Shortcut. I can add a group and one or more shortcuts with no problem.
Everything I add to this view disappears when I exit and reopen.

I hope this helps.

Then clarify your post.
Specify which view you are using and how you "setup shortcuts."
Folders appear in the Navigation pane by default according to the view you
choose.
--
Russ Valentine
[MVP-Outlook]

No, that is not what I am talking about. I am talking about the Shortcut
Pane that you use for Outlook folders such as Inbox, Calendar, Tasks, etc.
As I mentioned in my first post, I am able to set them up easily and they
work. However, they disappear each time I exit Outlook.

We have Outlook 2003 at work and I use this feature with no problems.

If you are talking about shortcuts to other folders on your hard drive,
that
feature was removed from Outlook 2003.
--
Russ Valentine
[MVP-Outlook]
message I've just upgraded to Office 2003 from Office 2000. I can set up my
shortcuts (in the appropriate groups), but every time I exit the
program,
they are gone. The next time that I open Outlook, there are no
shortcuts,
no
groups.

I saw the posts that suggested using "Detect and Repair" with "restore
shortcuts" checked. I tried that. It did not restore my shortcuts,
and
even
if I recreate them, they still disappear each time I exit the program.

Any suggestions would be greatly appreciated! Everything else seems to
be
working great since upgrade.

 

[sharon_kalamazoo]

Yes, my default information is in a PST file. The shortcuts I create all
point to this primary PST file.

I do have a second PST file (where I archive my calendar and important
e-mail). I do connect to this second file. But, I don't have any shortcuts
to this second PST file. I just use the Folders view when I need to go to it.

Thanks!

Never mind. I see what you mean now. Are these shortcuts to Folders in your
default information store and is your default information store a PST file?
Do you have more than one PST file in your profile?
--
Russ Valentine
[MVP-Outlook]

No, that is not what I am talking about. I am talking about the Shortcut
Pane that you use for Outlook folders such as Inbox, Calendar, Tasks, etc.
As I mentioned in my first post, I am able to set them up easily and they
work. However, they disappear each time I exit Outlook.

We have Outlook 2003 at work and I use this feature with no problems.

If you are talking about shortcuts to other folders on your hard drive,
that
feature was removed from Outlook 2003.
--
Russ Valentine
[MVP-Outlook]
message I've just upgraded to Office 2003 from Office 2000. I can set up my
shortcuts (in the appropriate groups), but every time I exit the
program,
they are gone. The next time that I open Outlook, there are no
shortcuts,
no
groups.

I saw the posts that suggested using "Detect and Repair" with "restore
shortcuts" checked. I tried that. It did not restore my shortcuts,
and
even
if I recreate them, they still disappear each time I exit the program.

Any suggestions would be greatly appreciated! Everything else seems to
be
working great since upgrade.

 

[Russ Valentine [MVP-Outlook]]

When you upgraded Outlook versions, how did you migrate your data?
--
Russ Valentine
[MVP-Outlook]

Yes, my default information is in a PST file. The shortcuts I create all
point to this primary PST file.

I do have a second PST file (where I archive my calendar and important
e-mail). I do connect to this second file. But, I don't have any
shortcuts
to this second PST file. I just use the Folders view when I need to go to
it.

Thanks!

Never mind. I see what you mean now. Are these shortcuts to Folders in
your
default information store and is your default information store a PST
file?
Do you have more than one PST file in your profile?
--
Russ Valentine
[MVP-Outlook]

No, that is not what I am talking about. I am talking about the
Shortcut
Pane that you use for Outlook folders such as Inbox, Calendar, Tasks,
etc.
As I mentioned in my first post, I am able to set them up easily and
they
work. However, they disappear each time I exit Outlook.

We have Outlook 2003 at work and I use this feature with no problems.

:

If you are talking about shortcuts to other folders on your hard
drive,
that
feature was removed from Outlook 2003.
--
Russ Valentine
[MVP-Outlook]
in
message I've just upgraded to Office 2003 from Office 2000. I can set up my
shortcuts (in the appropriate groups), but every time I exit the
program,
they are gone. The next time that I open Outlook, there are no
shortcuts,
no
groups.

I saw the posts that suggested using "Detect and Repair" with
"restore
shortcuts" checked. I tried that. It did not restore my shortcuts,
and
even
if I recreate them, they still disappear each time I exit the
program.

Any suggestions would be greatly appreciated! Everything else seems
to
be
working great since upgrade.

 

[sharon_kalamazoo]

I did the standard Upgrade using the Microsoft CD. My data was migrated
automatically the first time I opened Outlook.

When you upgraded Outlook versions, how did you migrate your data?
--
Russ Valentine
[MVP-Outlook]

Yes, my default information is in a PST file. The shortcuts I create all
point to this primary PST file.

I do have a second PST file (where I archive my calendar and important
e-mail). I do connect to this second file. But, I don't have any
shortcuts
to this second PST file. I just use the Folders view when I need to go to
it.

Thanks!

Never mind. I see what you mean now. Are these shortcuts to Folders in
your
default information store and is your default information store a PST
file?
Do you have more than one PST file in your profile?
--
Russ Valentine
[MVP-Outlook]
message No, that is not what I am talking about. I am talking about the
Shortcut
Pane that you use for Outlook folders such as Inbox, Calendar, Tasks,
etc.
As I mentioned in my first post, I am able to set them up easily and
they
work. However, they disappear each time I exit Outlook.

We have Outlook 2003 at work and I use this feature with no problems.

:

If you are talking about shortcuts to other folders on your hard
drive,
that
feature was removed from Outlook 2003.
--
Russ Valentine
[MVP-Outlook]
in
message I've just upgraded to Office 2003 from Office 2000. I can set up my
shortcuts (in the appropriate groups), but every time I exit the
program,
they are gone. The next time that I open Outlook, there are no
shortcuts,
no
groups.

I saw the posts that suggested using "Detect and Repair" with
"restore
shortcuts" checked. I tried that. It did not restore my shortcuts,
and
even
if I recreate them, they still disappear each time I exit the
program.

Any suggestions would be greatly appreciated! Everything else seems
to
be
working great since upgrade.

 

[Russ Valentine [MVP-Outlook]]

Aha. There's the problem.
Outlook profiles do not survive in place upgrades (sad, but true, especially
if you upgrade from IMO mode of Outlook 2000).
Your profile is corrupt because it is retaining some outdated connections to
a PST file it can no longer find.
Whenever you do an in place upgrade, it is a good idea to create a new
profile from scratch. Do so now.
--
Russ Valentine
[MVP-Outlook]

I did the standard Upgrade using the Microsoft CD. My data was migrated
automatically the first time I opened Outlook.

When you upgraded Outlook versions, how did you migrate your data?
--
Russ Valentine
[MVP-Outlook]

Yes, my default information is in a PST file. The shortcuts I create
all
point to this primary PST file.

I do have a second PST file (where I archive my calendar and important
e-mail). I do connect to this second file. But, I don't have any
shortcuts
to this second PST file. I just use the Folders view when I need to go
to
it.

Thanks!

:

Never mind. I see what you mean now. Are these shortcuts to Folders in
your
default information store and is your default information store a PST
file?
Do you have more than one PST file in your profile?
--
Russ Valentine
[MVP-Outlook]
in
message No, that is not what I am talking about. I am talking about the
Shortcut
Pane that you use for Outlook folders such as Inbox, Calendar,
Tasks,
etc.
As I mentioned in my first post, I am able to set them up easily and
they
work. However, they disappear each time I exit Outlook.

We have Outlook 2003 at work and I use this feature with no
problems.

:

If you are talking about shortcuts to other folders on your hard
drive,
that
feature was removed from Outlook 2003.
--
Russ Valentine
[MVP-Outlook]
"sharon_kalamazoo" <[email protected]>
wrote
in
message I've just upgraded to Office 2003 from Office 2000. I can set up
my
shortcuts (in the appropriate groups), but every time I exit the
program,
they are gone. The next time that I open Outlook, there are no
shortcuts,
no
groups.

I saw the posts that suggested using "Detect and Repair" with
"restore
shortcuts" checked. I tried that. It did not restore my
shortcuts,
and
even
if I recreate them, they still disappear each time I exit the
program.

Any suggestions would be greatly appreciated! Everything else
seems
to
be
working great since upgrade.

 

[sharon_kalamazoo]

That did it! Wow, that was complicated. I wish Microsoft would tell you
these things...

Thank you for all of your help and patience!

Aha. There's the problem.
Outlook profiles do not survive in place upgrades (sad, but true, especially
if you upgrade from IMO mode of Outlook 2000).
Your profile is corrupt because it is retaining some outdated connections to
a PST file it can no longer find.
Whenever you do an in place upgrade, it is a good idea to create a new
profile from scratch. Do so now.
--
Russ Valentine
[MVP-Outlook]

I did the standard Upgrade using the Microsoft CD. My data was migrated
automatically the first time I opened Outlook.

When you upgraded Outlook versions, how did you migrate your data?
--
Russ Valentine
[MVP-Outlook]
message Yes, my default information is in a PST file. The shortcuts I create
all
point to this primary PST file.

I do have a second PST file (where I archive my calendar and important
e-mail). I do connect to this second file. But, I don't have any
shortcuts
to this second PST file. I just use the Folders view when I need to go
to
it.

Thanks!

:

Never mind. I see what you mean now. Are these shortcuts to Folders in
your
default information store and is your default information store a PST
file?
Do you have more than one PST file in your profile?
--
Russ Valentine
[MVP-Outlook]
in
message No, that is not what I am talking about. I am talking about the
Shortcut
Pane that you use for Outlook folders such as Inbox, Calendar,
Tasks,
etc.
As I mentioned in my first post, I am able to set them up easily and
they
work. However, they disappear each time I exit Outlook.

We have Outlook 2003 at work and I use this feature with no
problems.

:

If you are talking about shortcuts to other folders on your hard
drive,
that
feature was removed from Outlook 2003.
--
Russ Valentine
[MVP-Outlook]
"sharon_kalamazoo" <[email protected]>
wrote
in
message I've just upgraded to Office 2003 from Office 2000. I can set up
my
shortcuts (in the appropriate groups), but every time I exit the
program,
they are gone. The next time that I open Outlook, there are no
shortcuts,
no
groups.

I saw the posts that suggested using "Detect and Repair" with
"restore
shortcuts" checked. I tried that. It did not restore my
shortcuts,
and
even
if I recreate them, they still disappear each time I exit the
program.

Any suggestions would be greatly appreciated! Everything else
seems
to
be
working great since upgrade.

 

[Dom]

Sharon, I have the same problem you had with vanishing shortcut groups (only
one group is left on startup - same location as all others) - i followed your
thread with Russ but I am accessing my exchange server at work via VPN and am
not 100% sure how your prpoeblem was resolved - settin up a new profile seems
nervy - any ideas.

That did it! Wow, that was complicated. I wish Microsoft would tell you
these things...

Thank you for all of your help and patience!

Aha. There's the problem.
Outlook profiles do not survive in place upgrades (sad, but true, especially
if you upgrade from IMO mode of Outlook 2000).
Your profile is corrupt because it is retaining some outdated connections to
a PST file it can no longer find.
Whenever you do an in place upgrade, it is a good idea to create a new
profile from scratch. Do so now.
--
Russ Valentine
[MVP-Outlook]

I did the standard Upgrade using the Microsoft CD. My data was migrated
automatically the first time I opened Outlook.


:

When you upgraded Outlook versions, how did you migrate your data?
--
Russ Valentine
[MVP-Outlook]
message Yes, my default information is in a PST file. The shortcuts I create
all
point to this primary PST file.

I do have a second PST file (where I archive my calendar and important
e-mail). I do connect to this second file. But, I don't have any
shortcuts
to this second PST file. I just use the Folders view when I need to go
to
it.

Thanks!

:

Never mind. I see what you mean now. Are these shortcuts to Folders in
your
default information store and is your default information store a PST
file?
Do you have more than one PST file in your profile?
--
Russ Valentine
[MVP-Outlook]
in
message No, that is not what I am talking about. I am talking about the
Shortcut
Pane that you use for Outlook folders such as Inbox, Calendar,
Tasks,
etc.
As I mentioned in my first post, I am able to set them up easily and
they
work. However, they disappear each time I exit Outlook.

We have Outlook 2003 at work and I use this feature with no
problems.

:

If you are talking about shortcuts to other folders on your hard
drive,
that
feature was removed from Outlook 2003.
--
Russ Valentine
[MVP-Outlook]
"sharon_kalamazoo" <[email protected]>
wrote
in
message I've just upgraded to Office 2003 from Office 2000. I can set up
my
shortcuts (in the appropriate groups), but every time I exit the
program,
they are gone. The next time that I open Outlook, there are no
shortcuts,
no
groups.

I saw the posts that suggested using "Detect and Repair" with
"restore
shortcuts" checked. I tried that. It did not restore my
shortcuts,
and
even
if I recreate them, they still disappear each time I exit the
program.

Any suggestions would be greatly appreciated! Everything else
seems
to
be
working great since upgrade.