slow loading of documents

[Joy]

Just recently Word documents are taking a long time to load. For instance a
new blank doc can take up to 1 minute!!!
I am using XP and Office 2003.
It may be just coincidence, but this seems only to be happening since I
downloaded the new SP2 update.

 

[garfield-n-odie]

Do you have Norton Antivirus? If so, try disabling the Office Plugin that
comes with it. See http://support.microsoft.com/?kbid=329820 "How to use
Office programs with the Norton AntiVirus Office plug-in" for more info.

 

[Charles Kenyon]

If you have Norton AV software installed, uninstall or disable the "Office
Plug In."

SP2 update to Windows XP?

 

[Jackie Parker]

What can you advise, please, if you don't have Norton AV installed? I do
have ZoneAlarm Security Suite. Again Windows XP SP2 and Office 2003.

Thanks.

Jackie

 

[Charles Kenyon]

Another possible cause of this is if the location of the templates folder
has been changed (i.e. a server has been renamed or changed).

 

[Jackie Parker]

Unfortunately this wasn't the case, however, I did delete normal.dot and that
does same to have resolved the problem.

Jackie