K
Kevin Brown
I've spent many hours trying to determine what is wrong
with a particular installation of Outlook 2002. When the
user starts outlook, at the point just before it displays
a list of email in the inbox it comes up with the
error "Outlook has encountered a problem and needs to
close... etc.". The details are no help. The pst file
opens fine when logged in as a different user (XP OS) so
I removed the users profile, and re-built it. Still no
go so I turned off special stuff like MSN Messenger,
AntiVirus stuff, deleted some Malware... still no luck.
Even did a Outlook repair. Safe mode was no help
either. Interestingly enough, if I restarted outlook
continuously a number of times (sometimes as many as 20)
it would open successfully!!! Very strange. Next I
looked at the fact that this user is of Chinese decent
and likes to have Chinese language support running. I
verified that this was not the case in the Control Panel,
but went a step further and checked his Date and Time
formats for XP. I then noticed a strange date format -
all wierd characters in the default date format. I
changed it to Month/Day/Year, re-launched Outlook and
EVERYTHING WAS OK!!! A few days later, the problem re-
appeared!!! I discovered that, yet again the user had
inadvertently installed some malware programs and one of
them (not sure which one) changed the default date format
for Windows XP (that's my theory)... as soon as this was
again rectified, all was good!! I hope this helps
someone out there! -KB-
with a particular installation of Outlook 2002. When the
user starts outlook, at the point just before it displays
a list of email in the inbox it comes up with the
error "Outlook has encountered a problem and needs to
close... etc.". The details are no help. The pst file
opens fine when logged in as a different user (XP OS) so
I removed the users profile, and re-built it. Still no
go so I turned off special stuff like MSN Messenger,
AntiVirus stuff, deleted some Malware... still no luck.
Even did a Outlook repair. Safe mode was no help
either. Interestingly enough, if I restarted outlook
continuously a number of times (sometimes as many as 20)
it would open successfully!!! Very strange. Next I
looked at the fact that this user is of Chinese decent
and likes to have Chinese language support running. I
verified that this was not the case in the Control Panel,
but went a step further and checked his Date and Time
formats for XP. I then noticed a strange date format -
all wierd characters in the default date format. I
changed it to Month/Day/Year, re-launched Outlook and
EVERYTHING WAS OK!!! A few days later, the problem re-
appeared!!! I discovered that, yet again the user had
inadvertently installed some malware programs and one of
them (not sure which one) changed the default date format
for Windows XP (that's my theory)... as soon as this was
again rectified, all was good!! I hope this helps
someone out there! -KB-