This document could not be registered

[Soapm]

Since updating to SP2 whenever I open a word document I get an error saying,
"This document could not be registered. It
will not be possible to create links from other documents to this document."
I found a KB to fix word but when I type "=rand()" w/o quotes I get the
sentence about the lazy fox. Also, OSA.EXE always seems to consume 99% of my
CPU so I have to end the task to use my puter.

This is Office XP...

I have tried the above mentioned KB. Then I uninstalled office, went in the
registry and deleted every reference to office I could find then reinstalled
office. I still get the error. Can someone help?

Thanks,

Chuck

 

[Chuck Davis]

Are you referring to Windows XP SP2?

 

[Soapm]

Yes, I just updated to Win SP2 when the problems started.

 

[Suzanne S. Barnhill]

If you are running Norton AntiVirus, disable its Office Plug-in. Beyond
that, see http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

 

[Soapm]

If you are running Norton AntiVirus, disable its Office Plug-in. Beyond
that, see http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

Not running Norton. It does not open slowly and it doesn't crash. It just
has that irritating error everytime it opens and OSA.EXE will use 99% of my
CPU.

 

[Graham Mayor]

Does it start OK in Word's 'safe mode' - click the Start button in the
bottom left of your screen, select Run, and type winword.exe /a ? If so,
work through the fixes in the link posted by Suzanne.

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Graham Mayor - Word MVP


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[Soapm]

No, when I type winword.exe /a I still get the error message.

 

[Suzanne S. Barnhill]

This is a common result of the Blaster virus. See
http://www.microsoft.com/security/incident/blast.asp

 

[Soapm]

According to the link the protection is to install WinXP SP2. It was when I
installed SP2 that I started having the problem. I tried running the fix and
it says I have SP2 so it won't install. How do I get around this?

 

[Graham Mayor]

Try a third party tool -
http://www3.ca.com/securityadvisor/virusinfo/virus.aspx?id=36265

--
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Graham Mayor - Word MVP


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[Soapm]

Actually, I use CA antivirus. I had it scan and I ran spybot and adware and
they didn't find anything.

 

[garyallan]

I started getting this error after SP2 but I also made one
more change to my system after installing SP2, that was to
disable the DCOM Server Process Launcher.
Just testing to see if this was a necessary service. Well it is,after
restarting this service, the Word error message went away.

gary allan
(e-mail address removed)

 

[dev-null]

Restarting the "DCOM Server Process Launcher" service worked for me
too.

Which is annoying, because I would rather not have it running