D
derek_nb
I have created Marketing Campaigns to send Publisher Mail Merge documents to
'Accounts'. That works OK, except that only one of the accounts shows up in
Track | Recipients and only that one Recipient shows the 'Marketing Campaign'
in the 'History' tab. All of the other 'Accounts' are not in the 'Recipients'
listing and the History is not recorded against the accounts.
I have spoken to Microsoft Support and I have been told this is a known
problem, and Microsoft are working on a fix, but no timescale given. I am
amazed that such a fundamental part of BCM is not working.
As a temporary measure, so that I have a record of all direct mail letters
sent, I am saving the list of recipients as a Access Databse Table, which is
one of the options given during Mail Merge.
Does anyone know of a workaround to this problem, or can we pressurise
Microsoft to fix this as soon as possible.
'Accounts'. That works OK, except that only one of the accounts shows up in
Track | Recipients and only that one Recipient shows the 'Marketing Campaign'
in the 'History' tab. All of the other 'Accounts' are not in the 'Recipients'
listing and the History is not recorded against the accounts.
I have spoken to Microsoft Support and I have been told this is a known
problem, and Microsoft are working on a fix, but no timescale given. I am
amazed that such a fundamental part of BCM is not working.
As a temporary measure, so that I have a record of all direct mail letters
sent, I am saving the list of recipients as a Access Databse Table, which is
one of the options given during Mail Merge.
Does anyone know of a workaround to this problem, or can we pressurise
Microsoft to fix this as soon as possible.