Trying to remove a Hotmail account from Outlook

[Ian Sweeney]

I'm running Outlook 2002 SP3 running on XP Home SP2 and I'm
trying to remove a Hotmail account from Outlook.

Within Outlook I click on Tools | E-mail Accounts then
select View or change existing e-mail accounts. I then
click on the HTTP account that I want to zap and I click on
remove. I confirm that I'm sure and Microsoft Outlook
produces the error message:

Outlook could not save the updated folder shortcut
information. Check to make sure there is sufficient disk
space and that the file "C:\Documents and
Settings\Ian\Application Data\Microsoft\Out..." is not
marked read-only. Another attempt to save will be made
after the next change or when you exit. You don't have
appropriate permission to perform this operation.

 

[Lanwench [MVP - Exchange]]

I'm running Outlook 2002 SP3 running on XP Home SP2 and I'm
trying to remove a Hotmail account from Outlook.

Within Outlook I click on Tools | E-mail Accounts then
select View or change existing e-mail accounts. I then
click on the HTTP account that I want to zap and I click on
remove. I confirm that I'm sure and Microsoft Outlook
produces the error message:

Outlook could not save the updated folder shortcut
information. Check to make sure there is sufficient disk
space and that the file "C:\Documents and
Settings\Ian\Application Data\Microsoft\Out..." is not
marked read-only. Another attempt to save will be made
after the next change or when you exit. You don't have
appropriate permission to perform this operation.

-----

I have 70GB free disk space. What file should I check is
not read-only? I'm logged in with administrator
permissions. Help please?

-----

This needs to be fixed especially in light of Microsoft
withdrawing free access to Hotmail from Outlook because of
the WebDav spamming issue.

Do you get the same results if you go to control panel, mail, modify your
profile (and make sure your other email account is the default) to remove
Hotmail?

If all else fails, you could create another profile....

 

[Ian Sweeney]

I have 9 POP and 5 HTTP accounts.

I'm not sure what you mean by 'profile' in this context.
Followig your suggestion I've try to delete the accoount
via the Mail option on the Control Panel and got the same
error message.

Unfortunately, now when I try to start Oulook I get the
same message at stattup an Outlook crashes (error report
sent to Microsoft and it attempts to restart). Stuck in a loop!

 

[Lanwench [MVP - Exchange]]

I have 9 POP and 5 HTTP accounts.
Ouch!

I'm not sure what you mean by 'profile' in this context.

Mail profile in Outlook. Control panel, mail, show profiles. Try creating a
new one & make it the default....of course, with your number of accounts,
this will be a bit of a PITA, but can be done. Make sure you know where your
working PST file is...

Followig your suggestion I've try to delete the accoount
via the Mail option on the Control Panel and got the same
error message.

Unfortunately, now when I try to start Oulook I get the
same message at stattup an Outlook crashes (error report
sent to Microsoft and it attempts to restart). Stuck in a loop!

Does it work if you start outlook from the start | run line with the /safe
switch?

 

[Ian Sweeney]

Thanks for that.

I now have a new profile that doen't crash on startup.
Conracts and folders from the PST file have imported OK
and recreating the accounts is a PITA.

Next challenge: How do I recover the hundreds of rules I
set up in the first profile?

Ian.

 

[Brian Tillman]

I now have a new profile that doen't crash on startup.
Conracts and folders from the PST file have imported OK
and recreating the accounts is a PITA.

You should not have needed to import anything. You should have simply point
your new profile at the old PST and used it directly.