Twain Complaint Scanner and Publisher

[George Schneider]

I have a HP scanner and when I try to scan something a box appears asking me
to choose a program to use. I see both Microsoft Publisher and Microsoft
Office Publisher. According to HP this is because the scanner detects all
twain complaint programs on the system. I had upgraded from Publisher XP to
Office 2003 professional. Is it possible somewhere the old version of
pubisher is being detected? How can I resolve this?

 

[Bob Buckland ?:-\)]

Hi George,

Check in Add/Remove Programs in the Windows control panel to see if it lists Microsoft Office XP or Publisher 2002 in addition to
either Publisher 2003 or Office 2003 Professional (with Publisher).

Do both o the choices for Publisher work on a scan?

==============
I have a HP scanner and when I try to scan something a box appears asking me
to choose a program to use. I see both Microsoft Publisher and Microsoft
Office Publisher. According to HP this is because the scanner detects all
twain complaint programs on the system. I had upgraded from Publisher XP to
Office 2003 professional. Is it possible somewhere the old version of
pubisher is being detected? How can I resolve this? >>

 

[Ada Pan [MSFT]]

Hello George,

As Bob suggested, you can check the Office items on Control Panel ->
Add/Remove Programs. Once you find any Office XP or Publisher 2002 item in
the list, you can remove it by click Remove button.

If the suggestion doesn't help, I would suggest you remove all Office
programs on your computer and then setup a clean installation of Office
2003 and then test this issue again. For the detailed steps, please see
below:

Before we start any items in these steps, let¡¯s back up your outlook data
so as to avoid further file loss. For more information on back up your
outlook data please go to the following link. This article also applies to
Outlook 2003.

For Outlook 2002 and Outlook 2003:

Q287070 OL2002: How to Back Up, Restore, or Move Outlook Data
http://support.microsoft.com/default.aspx?scid=KB;EN-US;287070

Note: If you don't use Outlook for your emails, just skip this step and
move on.

1. Download and install the Windows Installer Cleanup Utility.

http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D
5E1BD/msicuu2.exe

2. After you install the Windows Installer CleanUp Utility, click Start
menu-> All Programs-> Windows Install Clean Up.

3. Highlight Microsoft Office 2003 entry in the list and then click Remove.
Quit the Utility.

Note: If you have got any other old or redundant office entries or other
Office stand alone products such as Visio in the list, please remove them
together.

4. Close all applications.

5. Click Start menu-> Run, type "regedit" (without the quotation marks) in
the Open box and press Enter.

6. Expand the registry tree on the left pane and locate the following two
registry keys:

HKEY_CURRENT_USER\Software\Microsoft\Office
HKEY_LOCAL_MACHINE\Software\Microsoft\Office

7. Right-click on this key and click Delete to delete those keys.

8. Delete the following folders:

C:\Program Files\Microsoft Office.
C:\Program Files\OfficeUpdate11

9. Click Start menu-> Run, type "%Temp%" (without the quotation marks) in
the Open box and press Enter.

10. Empty the %Temp% folder.

Note: If some files can't be deleted, please skip them, which don¡¯t
influence the result of the troubleshooting.

11. Empty the Recycle Bin.


12. Restart your computer and install Office 2003.

13. After the installation of Office 2003 completes, please download the
Office 2003 SP2 at the following website link and then install it from the
hard disk:

Office 2003 SP2 update download link:
http://www.microsoft.com/downloads/details.aspx?FamilyId=57E27A97-2DB6-4654-
9DB6-EC7D5B4DD867&displaylang=en

Then test this issue again.

Best regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
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