Unable to access Address Book after migrating Outlook 2000 to 2003

[Lissa]

I have a new computer with Outlook 2003. I used a file migration utility to
bring over files/data/settings from old PC with Outlook 2000. I have done
this twice, and each time, Outlook doesn't allow me access to the Address
Book. I see all my info in Contacts, but I get this message when I try to
open the Address Book: "The address list could not be displayed. The
Contacts folder associated with this address list could not be opened; it may
have been moved or deleted, or you do not have permissions...."

I have read this column and have several times followed the clear and
helpful instructions in article #287563 ("posted several times daily") BUT
still get the message. Nothing seems to work.

At this point, the Contacts list, even though chosen per above instructions,
seems like a wholly disconnected folder, as I have no ability to use it for
e-mail. I cannot even use the "To" button on new mail messages, but must
type in every single e-mail address to get mail to send.

Can someone help? Thanks, Lissa

 

[Russ Valentine [MVP-Outlook]]

Never use the file migration utility. It does not work for Outlook.
It should be a simple matter to reconnect your Outlook Address Book.
What exactly did you try that didn't work?

 

[Lissa]

Thanks, Russ, I was hoping you would reply! I have followed the instructions
you have provided in other posts to "install the Outlook Address Book
service" (changing the existing directory, seleccting Outlook Address Book,
etc.)and those to "mark the Contact folder for use with your Address Book"
(Going to properties for Contacts folder and on the Outlook Address Book tab
clicking show this folder as an e-mail address book, etc.)

I have done these numerous times, the Contact list is already selected in
the latter. Nothing seems to work to allow me access to addresses. The only
thing I seem to able to do is go to a name in the Contact list, press
right/click and M and that gives me a new mail message with the name
auto-filled. I can send the message and then next time I mail that person
something, Outlook will auto-fill it again. Otherwise, I have to type in
every e-mail address completely. and continue to get the error message
(quoted above) whenever I click on the Address Book icon (or from drop down
menu in Tools) or when I click on "To" in a new mail message.

Sure hope you have a solution! Thanks! Lissa

Never use the file migration utility. It does not work for Outlook.
It should be a simple matter to reconnect your Outlook Address Book.
What exactly did you try that didn't work?
--
Russ Valentine
[MVP-Outlook]

I have a new computer with Outlook 2003. I used a file migration utility
to
bring over files/data/settings from old PC with Outlook 2000. I have done
this twice, and each time, Outlook doesn't allow me access to the Address
Book. I see all my info in Contacts, but I get this message when I try to
open the Address Book: "The address list could not be displayed. The
Contacts folder associated with this address list could not be opened; it
may
have been moved or deleted, or you do not have permissions...."

I have read this column and have several times followed the clear and
helpful instructions in article #287563 ("posted several times daily") BUT
still get the message. Nothing seems to work.

At this point, the Contacts list, even though chosen per above
instructions,
seems like a wholly disconnected folder, as I have no ability to use it
for
e-mail. I cannot even use the "To" button on new mail messages, but must
type in every single e-mail address to get mail to send.

Can someone help? Thanks, Lissa

 

[Russ Valentine [MVP-Outlook]]

Then there are 2 possibilities:
1. You haven't enabled the correct Contacts Folder for display. See if you
ended up with more than one set of PST files or Contacts Folders during your
migration and don't have the correct one showing in the Address Book view
2. Your Outlook Address Book Service is corrupt. Remove it, restart Outlook,
re-add it and configure it the way the article tells you to.
--
Russ Valentine
[MVP-Outlook]

Thanks, Russ, I was hoping you would reply! I have followed the
instructions
you have provided in other posts to "install the Outlook Address Book
service" (changing the existing directory, seleccting Outlook Address
Book,
etc.)and those to "mark the Contact folder for use with your Address Book"
(Going to properties for Contacts folder and on the Outlook Address Book
tab
clicking show this folder as an e-mail address book, etc.)

I have done these numerous times, the Contact list is already selected in
the latter. Nothing seems to work to allow me access to addresses. The
only
thing I seem to able to do is go to a name in the Contact list, press
right/click and M and that gives me a new mail message with the name
auto-filled. I can send the message and then next time I mail that person
something, Outlook will auto-fill it again. Otherwise, I have to type in
every e-mail address completely. and continue to get the error message
(quoted above) whenever I click on the Address Book icon (or from drop
down
menu in Tools) or when I click on "To" in a new mail message.

Sure hope you have a solution! Thanks! Lissa

Never use the file migration utility. It does not work for Outlook.
It should be a simple matter to reconnect your Outlook Address Book.
What exactly did you try that didn't work?
--
Russ Valentine
[MVP-Outlook]

I have a new computer with Outlook 2003. I used a file migration
utility
to
bring over files/data/settings from old PC with Outlook 2000. I have
done
this twice, and each time, Outlook doesn't allow me access to the
Address
Book. I see all my info in Contacts, but I get this message when I try
to
open the Address Book: "The address list could not be displayed. The
Contacts folder associated with this address list could not be opened;
it
may
have been moved or deleted, or you do not have permissions...."

I have read this column and have several times followed the clear and
helpful instructions in article #287563 ("posted several times daily")
BUT
still get the message. Nothing seems to work.

At this point, the Contacts list, even though chosen per above
instructions,
seems like a wholly disconnected folder, as I have no ability to use it
for
e-mail. I cannot even use the "To" button on new mail messages, but
must
type in every single e-mail address to get mail to send.

Can someone help? Thanks, Lissa

 

[Lissa]

Hurray! Option #2 worked! I never would have thought to do it, and it made
me REALLY nervous to "remove" the book, as I assumed it would disappear and
then I wouldn't know where to look to get it back. But I followed your
directions, and it all worked GREAT!

Thank you so very, very much! This makes the difference between night and
day, as e-mail is a huge part of my PC use.

Now all I have to do is figure out how to configure my CD/DVD combo to act
as a back-up drive, and I'll be set. If you have any suggestions about where
to look for that info (I didn't get a manual with the Sonic/Record Now
drive/software), I'd surely appreciate it.

Again, many thanks - this was ever so much easier than the hours I spent on
hold for Dell and MS.

Lissa

Then there are 2 possibilities:
1. You haven't enabled the correct Contacts Folder for display. See if you
ended up with more than one set of PST files or Contacts Folders during your
migration and don't have the correct one showing in the Address Book view
2. Your Outlook Address Book Service is corrupt. Remove it, restart Outlook,
re-add it and configure it the way the article tells you to.
--
Russ Valentine
[MVP-Outlook]

Thanks, Russ, I was hoping you would reply! I have followed the
instructions
you have provided in other posts to "install the Outlook Address Book
service" (changing the existing directory, seleccting Outlook Address
Book,
etc.)and those to "mark the Contact folder for use with your Address Book"
(Going to properties for Contacts folder and on the Outlook Address Book
tab
clicking show this folder as an e-mail address book, etc.)

I have done these numerous times, the Contact list is already selected in
the latter. Nothing seems to work to allow me access to addresses. The
only
thing I seem to able to do is go to a name in the Contact list, press
right/click and M and that gives me a new mail message with the name
auto-filled. I can send the message and then next time I mail that person
something, Outlook will auto-fill it again. Otherwise, I have to type in
every e-mail address completely. and continue to get the error message
(quoted above) whenever I click on the Address Book icon (or from drop
down
menu in Tools) or when I click on "To" in a new mail message.

Sure hope you have a solution! Thanks! Lissa

Never use the file migration utility. It does not work for Outlook.
It should be a simple matter to reconnect your Outlook Address Book.
What exactly did you try that didn't work?
--
Russ Valentine
[MVP-Outlook]
I have a new computer with Outlook 2003. I used a file migration
utility
to
bring over files/data/settings from old PC with Outlook 2000. I have
done
this twice, and each time, Outlook doesn't allow me access to the
Address
Book. I see all my info in Contacts, but I get this message when I try
to
open the Address Book: "The address list could not be displayed. The
Contacts folder associated with this address list could not be opened;
it
may
have been moved or deleted, or you do not have permissions...."

I have read this column and have several times followed the clear and
helpful instructions in article #287563 ("posted several times daily")
BUT
still get the message. Nothing seems to work.

At this point, the Contacts list, even though chosen per above
instructions,
seems like a wholly disconnected folder, as I have no ability to use it
for
e-mail. I cannot even use the "To" button on new mail messages, but
must
type in every single e-mail address to get mail to send.

Can someone help? Thanks, Lissa

 

[Russ Valentine [MVP-Outlook]]

I assume you mean how to use your CD drive for backup storage. If your drive
didn't come with CD burning software or instructions, you can just use the
one built into Windows XP by dragging and dropping the files you want to
back up to your CD drive. Or in Windows Explorer just select the files you
want to store, File > Send To > CD drive.
--
Russ Valentine
[MVP-Outlook]

Hurray! Option #2 worked! I never would have thought to do it, and it
made
me REALLY nervous to "remove" the book, as I assumed it would disappear
and
then I wouldn't know where to look to get it back. But I followed your
directions, and it all worked GREAT!

Thank you so very, very much! This makes the difference between night and
day, as e-mail is a huge part of my PC use.

Now all I have to do is figure out how to configure my CD/DVD combo to act
as a back-up drive, and I'll be set. If you have any suggestions about
where
to look for that info (I didn't get a manual with the Sonic/Record Now
drive/software), I'd surely appreciate it.

Again, many thanks - this was ever so much easier than the hours I spent
on
hold for Dell and MS.

Lissa

Then there are 2 possibilities:
1. You haven't enabled the correct Contacts Folder for display. See if
you
ended up with more than one set of PST files or Contacts Folders during
your
migration and don't have the correct one showing in the Address Book view
2. Your Outlook Address Book Service is corrupt. Remove it, restart
Outlook,
re-add it and configure it the way the article tells you to.
--
Russ Valentine
[MVP-Outlook]

Thanks, Russ, I was hoping you would reply! I have followed the
instructions
you have provided in other posts to "install the Outlook Address Book
service" (changing the existing directory, seleccting Outlook Address
Book,
etc.)and those to "mark the Contact folder for use with your Address
Book"
(Going to properties for Contacts folder and on the Outlook Address
Book
tab
clicking show this folder as an e-mail address book, etc.)

I have done these numerous times, the Contact list is already selected
in
the latter. Nothing seems to work to allow me access to addresses.
The
only
thing I seem to able to do is go to a name in the Contact list, press
right/click and M and that gives me a new mail message with the name
auto-filled. I can send the message and then next time I mail that
person
something, Outlook will auto-fill it again. Otherwise, I have to type
in
every e-mail address completely. and continue to get the error message
(quoted above) whenever I click on the Address Book icon (or from drop
down
menu in Tools) or when I click on "To" in a new mail message.

Sure hope you have a solution! Thanks! Lissa

:

Never use the file migration utility. It does not work for Outlook.
It should be a simple matter to reconnect your Outlook Address Book.
What exactly did you try that didn't work?
--
Russ Valentine
[MVP-Outlook]
I have a new computer with Outlook 2003. I used a file migration
utility
to
bring over files/data/settings from old PC with Outlook 2000. I
have
done
this twice, and each time, Outlook doesn't allow me access to the
Address
Book. I see all my info in Contacts, but I get this message when I
try
to
open the Address Book: "The address list could not be displayed.
The
Contacts folder associated with this address list could not be
opened;
it
may
have been moved or deleted, or you do not have permissions...."

I have read this column and have several times followed the clear
and
helpful instructions in article #287563 ("posted several times
daily")
BUT
still get the message. Nothing seems to work.

At this point, the Contacts list, even though chosen per above
instructions,
seems like a wholly disconnected folder, as I have no ability to use
it
for
e-mail. I cannot even use the "To" button on new mail messages, but
must
type in every single e-mail address to get mail to send.

Can someone help? Thanks, Lissa

 

[Lissa]

Yes, thanks, Russ. I am trying to have the CD drive serve as the"automatic"
backup spot for my Quicken files and keep getting the message that the drive
isn't available, not ready, or can't be written to. I have dragged and
dropped, but the Quicken Help says I need to "configure" the CD drive to
serve as a back up, following mfg's directions. Can find none, but I will
keep searching.

You have been such a marvelous and patient help. Keep up the Great Work!

Lissa

I assume you mean how to use your CD drive for backup storage. If your drive
didn't come with CD burning software or instructions, you can just use the
one built into Windows XP by dragging and dropping the files you want to
back up to your CD drive. Or in Windows Explorer just select the files you
want to store, File > Send To > CD drive.
--
Russ Valentine
[MVP-Outlook]

Hurray! Option #2 worked! I never would have thought to do it, and it
made
me REALLY nervous to "remove" the book, as I assumed it would disappear
and
then I wouldn't know where to look to get it back. But I followed your
directions, and it all worked GREAT!

Thank you so very, very much! This makes the difference between night and
day, as e-mail is a huge part of my PC use.

Now all I have to do is figure out how to configure my CD/DVD combo to act
as a back-up drive, and I'll be set. If you have any suggestions about
where
to look for that info (I didn't get a manual with the Sonic/Record Now
drive/software), I'd surely appreciate it.

Again, many thanks - this was ever so much easier than the hours I spent
on
hold for Dell and MS.

Lissa

Then there are 2 possibilities:
1. You haven't enabled the correct Contacts Folder for display. See if
you
ended up with more than one set of PST files or Contacts Folders during
your
migration and don't have the correct one showing in the Address Book view
2. Your Outlook Address Book Service is corrupt. Remove it, restart
Outlook,
re-add it and configure it the way the article tells you to.
--
Russ Valentine
[MVP-Outlook]
Thanks, Russ, I was hoping you would reply! I have followed the
instructions
you have provided in other posts to "install the Outlook Address Book
service" (changing the existing directory, seleccting Outlook Address
Book,
etc.)and those to "mark the Contact folder for use with your Address
Book"
(Going to properties for Contacts folder and on the Outlook Address
Book
tab
clicking show this folder as an e-mail address book, etc.)

I have done these numerous times, the Contact list is already selected
in
the latter. Nothing seems to work to allow me access to addresses.
The
only
thing I seem to able to do is go to a name in the Contact list, press
right/click and M and that gives me a new mail message with the name
auto-filled. I can send the message and then next time I mail that
person
something, Outlook will auto-fill it again. Otherwise, I have to type
in
every e-mail address completely. and continue to get the error message
(quoted above) whenever I click on the Address Book icon (or from drop
down
menu in Tools) or when I click on "To" in a new mail message.

Sure hope you have a solution! Thanks! Lissa

:

Never use the file migration utility. It does not work for Outlook.
It should be a simple matter to reconnect your Outlook Address Book.
What exactly did you try that didn't work?
--
Russ Valentine
[MVP-Outlook]
I have a new computer with Outlook 2003. I used a file migration
utility
to
bring over files/data/settings from old PC with Outlook 2000. I
have
done
this twice, and each time, Outlook doesn't allow me access to the
Address
Book. I see all my info in Contacts, but I get this message when I
try
to
open the Address Book: "The address list could not be displayed.
The
Contacts folder associated with this address list could not be
opened;
it
may
have been moved or deleted, or you do not have permissions...."

I have read this column and have several times followed the clear
and
helpful instructions in article #287563 ("posted several times
daily")
BUT
still get the message. Nothing seems to work.

At this point, the Contacts list, even though chosen per above
instructions,
seems like a wholly disconnected folder, as I have no ability to use
it
for
e-mail. I cannot even use the "To" button on new mail messages, but
must
type in every single e-mail address to get mail to send.

Can someone help? Thanks, Lissa

 

[D'Ann]

I am having the same problem Lissa had, only I used the Import function to
bring my address book from Outlook Express to Outlook. When I try to email,
I get the exact same message she did about unable to access the Address
book/Contacts. I used the instructions from Microsoft Office Online, and
followed them to a T. In your subsequent post to Lissa, you said to remove
the address book and then reinstall it. How do you do that exactly? Thanks
for any help I can get!
D'Ann

Never use the file migration utility. It does not work for Outlook.
It should be a simple matter to reconnect your Outlook Address Book.
What exactly did you try that didn't work?
--
Russ Valentine
[MVP-Outlook]

I have a new computer with Outlook 2003. I used a file migration utility
to
bring over files/data/settings from old PC with Outlook 2000. I have done
this twice, and each time, Outlook doesn't allow me access to the Address
Book. I see all my info in Contacts, but I get this message when I try to
open the Address Book: "The address list could not be displayed. The
Contacts folder associated with this address list could not be opened; it
may
have been moved or deleted, or you do not have permissions...."

I have read this column and have several times followed the clear and
helpful instructions in article #287563 ("posted several times daily") BUT
still get the message. Nothing seems to work.

At this point, the Contacts list, even though chosen per above
instructions,
seems like a wholly disconnected folder, as I have no ability to use it
for
e-mail. I cannot even use the "To" button on new mail messages, but must
type in every single e-mail address to get mail to send.

Can someone help? Thanks, Lissa

 

[Russ Valentine [MVP-Outlook]]

Hard to say since you did not post your Outlook version.
Read this:
http://home.indy.rr.com/russval/addressbook.htm#Lose

--
Russ Valentine
[MVP-Outlook]

I am having the same problem Lissa had, only I used the Import function to
bring my address book from Outlook Express to Outlook. When I try to
email,
I get the exact same message she did about unable to access the Address
book/Contacts. I used the instructions from Microsoft Office Online, and
followed them to a T. In your subsequent post to Lissa, you said to
remove
the address book and then reinstall it. How do you do that exactly?
Thanks
for any help I can get!
D'Ann

Never use the file migration utility. It does not work for Outlook.
It should be a simple matter to reconnect your Outlook Address Book.
What exactly did you try that didn't work?
--
Russ Valentine
[MVP-Outlook]

I have a new computer with Outlook 2003. I used a file migration
utility
to
bring over files/data/settings from old PC with Outlook 2000. I have
done
this twice, and each time, Outlook doesn't allow me access to the
Address
Book. I see all my info in Contacts, but I get this message when I try
to
open the Address Book: "The address list could not be displayed. The
Contacts folder associated with this address list could not be opened;
it
may
have been moved or deleted, or you do not have permissions...."

I have read this column and have several times followed the clear and
helpful instructions in article #287563 ("posted several times daily")
BUT
still get the message. Nothing seems to work.

At this point, the Contacts list, even though chosen per above
instructions,
seems like a wholly disconnected folder, as I have no ability to use it
for
e-mail. I cannot even use the "To" button on new mail messages, but
must
type in every single e-mail address to get mail to send.

Can someone help? Thanks, Lissa

 

[JudyM]

I can click on the contact folder and see the contacts. But, when I am
sending an email and hit the TO buttonr (which should bring up the contact
emails) it does not. It is totally blank.

Never use the file migration utility. It does not work for Outlook.
It should be a simple matter to reconnect your Outlook Address Book.
What exactly did you try that didn't work?
--
Russ Valentine
[MVP-Outlook]

I have a new computer with Outlook 2003. I used a file migration utility
to
bring over files/data/settings from old PC with Outlook 2000. I have done
this twice, and each time, Outlook doesn't allow me access to the Address
Book. I see all my info in Contacts, but I get this message when I try to
open the Address Book: "The address list could not be displayed. The
Contacts folder associated with this address list could not be opened; it
may
have been moved or deleted, or you do not have permissions...."

I have read this column and have several times followed the clear and
helpful instructions in article #287563 ("posted several times daily") BUT
still get the message. Nothing seems to work.

At this point, the Contacts list, even though chosen per above
instructions,
seems like a wholly disconnected folder, as I have no ability to use it
for
e-mail. I cannot even use the "To" button on new mail messages, but must
type in every single e-mail address to get mail to send.

Can someone help? Thanks, Lissa

 

[Steve]

Then there are 2 possibilities:
1. You haven't enabled the correct Contacts Folder for display. See if you
ended up with more than one set of PST files or Contacts Folders during your
migration and don't have the correct one showing in the Address Book view
2. Your Outlook Address Book Service is corrupt. Remove it, restart Outlook,
re-add it and configure it the way the article tells you to.
--
Russ Valentine
[MVP-Outlook]

Thanks, Russ, I was hoping you would reply! I have followed the
instructions
you have provided in other posts to "install the Outlook Address Book
service" (changing the existing directory, seleccting Outlook Address
Book,
etc.)and those to "mark the Contact folder for use with your Address Book"
(Going to properties for Contacts folder and on the Outlook Address Book
tab
clicking show this folder as an e-mail address book, etc.)

I have done these numerous times, the Contact list is already selected in
the latter. Nothing seems to work to allow me access to addresses. The
only
thing I seem to able to do is go to a name in the Contact list, press
right/click and M and that gives me a new mail message with the name
auto-filled. I can send the message and then next time I mail that person
something, Outlook will auto-fill it again. Otherwise, I have to type in
every e-mail address completely. and continue to get the error message
(quoted above) whenever I click on the Address Book icon (or from drop
down
menu in Tools) or when I click on "To" in a new mail message.

Sure hope you have a solution! Thanks! Lissa

Steve:
Hi Russ, I did all of the above, deleted the service and re-installed it,
all the other settings are correct and I even created new profiles but to no
avail. The moment you click on the address book folder it comes up with the
Contacts folder first, but no contacts.

I am using Outlook 2003 (part of Office SBE) any ideas???

 

[Russ Valentine [MVP-Outlook]]

You appear not to be displaying the correct Contacts Folder in the Address
Book Service.
Make sure the Contacts Folder that contains your Contacts is the one you
have enabled as an email address book and added to your address book
service.
--
Russ Valentine
[MVP-Outlook]

Then there are 2 possibilities:
1. You haven't enabled the correct Contacts Folder for display. See if
you
ended up with more than one set of PST files or Contacts Folders during
your
migration and don't have the correct one showing in the Address Book view
2. Your Outlook Address Book Service is corrupt. Remove it, restart
Outlook,
re-add it and configure it the way the article tells you to.
--
Russ Valentine
[MVP-Outlook]

Thanks, Russ, I was hoping you would reply! I have followed the
instructions
you have provided in other posts to "install the Outlook Address Book
service" (changing the existing directory, seleccting Outlook Address
Book,
etc.)and those to "mark the Contact folder for use with your Address
Book"
(Going to properties for Contacts folder and on the Outlook Address
Book
tab
clicking show this folder as an e-mail address book, etc.)

I have done these numerous times, the Contact list is already selected
in
the latter. Nothing seems to work to allow me access to addresses.
The
only
thing I seem to able to do is go to a name in the Contact list, press
right/click and M and that gives me a new mail message with the name
auto-filled. I can send the message and then next time I mail that
person
something, Outlook will auto-fill it again. Otherwise, I have to type
in
every e-mail address completely. and continue to get the error message
(quoted above) whenever I click on the Address Book icon (or from drop
down
menu in Tools) or when I click on "To" in a new mail message.

Sure hope you have a solution! Thanks! Lissa

Steve:
Hi Russ, I did all of the above, deleted the service and re-installed it,
all the other settings are correct and I even created new profiles but to
no
avail. The moment you click on the address book folder it comes up with
the
Contacts folder first, but no contacts.

I am using Outlook 2003 (part of Office SBE) any ideas???

 

[Steve]

You appear not to be displaying the correct Contacts Folder in the Address
Book Service.
Make sure the Contacts Folder that contains your Contacts is the one you
have enabled as an email address book and added to your address book
service.

Steve:

I double checked that, (right click the folder and made sure it is ticked to
show as address book) There is only one contacts folder under the folder list
that contains all my contacts. I also updated Office as well as Windows, this
problem boggles my mind, as I said, I went thru all the procedures even
uninstalled Office and reinstalled it, but no success.

 

[Steve]

Steve:

I double checked that, (right click the folder and made sure it is ticked to
show as address book) There is only one contacts folder under the folder list
that contains all my contacts. I also updated Office as well as Windows, this
problem boggles my mind, as I said, I went thru all the procedures even
uninstalled Office and reinstalled it, but no success.

Steve:

I rechecked, still no luck, when I type a contact name in the address book
tab on the toolbar it will actually find and open the contact details, but
nothing in the TO;tab on a new e-mail or when you click on the address book
icon in the toolbar.

I hope this will give you a better idea..))

 

[Russ Valentine [MVP-Outlook]]

Not really. You have something misconfigured.
State which version of Outlook 2000 you are using, how many Outlook profiles
you have, and the steps you used to configure your Outlook Address Book
Service.

 

[Steve]

Not really. You have something misconfigured.
State which version of Outlook 2000 you are using, how many Outlook profiles
you have, and the steps you used to configure your Outlook Address Book
Service.

Steve:

Ok, Outlook 2003, one profile, configured address book services as follows:
moved .Pst files from old computer to new, went to e-mail accounts> view or
change existing directories or address books,
removed address book displayed, Closed outlook, restart outlook same route
to directories and address books, click Add, Outlook address book, folder =
Contacts: Personal Folders (the only one there)close Outlook and restart
outlook

Go to contacts on folder list, right click > Properties > Outlook Address
book and tick "Show this folder as an e-mail Address Book" OK > closed
outlook - restart Outlook click on Address book, contact folder shows but no
contacts.

Check Tools > Options, only Outlook Address Book and Contacts available,
make sure contacts is selected thru-out display secquince, still no luck.

I hope I explained in the propper manner, but I tried all available on the
WEB, something is missing or my brain ie fried by now....((

 

[Russ Valentine [MVP Outlook]]

First you said Outlook 2000. Now you say Outlook 2003.
How did you "move" this PST file and configure Outlook to use it?
You most likely have either a corrupt profile or more than one PST file or
Contacts Folder.
Use Folder List view to examine your profile and describe accurately both
your Outlook version and what you see in your profile.

 

[Steve]

You appear not to be displaying the correct Contacts Folder in the Address
Book Service.
Make sure the Contacts Folder that contains your Contacts is the one you
have enabled as an email address book and added to your address book
service.
--
Russ Valentine
[MVP-Outlook]

Then there are 2 possibilities:
1. You haven't enabled the correct Contacts Folder for display. See if
you
ended up with more than one set of PST files or Contacts Folders during
your
migration and don't have the correct one showing in the Address Book view
2. Your Outlook Address Book Service is corrupt. Remove it, restart
Outlook,
re-add it and configure it the way the article tells you to.
--
Russ Valentine
[MVP-Outlook]
Thanks, Russ, I was hoping you would reply! I have followed the
instructions
you have provided in other posts to "install the Outlook Address Book
service" (changing the existing directory, seleccting Outlook Address
Book,
etc.)and those to "mark the Contact folder for use with your Address
Book"
(Going to properties for Contacts folder and on the Outlook Address
Book
tab
clicking show this folder as an e-mail address book, etc.)

I have done these numerous times, the Contact list is already selected
in
the latter. Nothing seems to work to allow me access to addresses.
The
only
thing I seem to able to do is go to a name in the Contact list, press
right/click and M and that gives me a new mail message with the name
auto-filled. I can send the message and then next time I mail that
person
something, Outlook will auto-fill it again. Otherwise, I have to type
in
every e-mail address completely. and continue to get the error message
(quoted above) whenever I click on the Address Book icon (or from drop
down
menu in Tools) or when I click on "To" in a new mail message.

Sure hope you have a solution! Thanks! Lissa

Steve:
Hi Russ, I did all of the above, deleted the service and re-installed it,
all the other settings are correct and I even created new profiles but to
no
avail. The moment you click on the address book folder it comes up with
the
Contacts folder first, but no contacts.

I am using Outlook 2003 (part of Office SBE) any ideas???

Russ:

First you said Outlook 2000. Now you say Outlook 2003.
How did you "move" this PST file and configure Outlook to use it?
You most likely have either a corrupt profile or more than one PST file or
Contacts Folder.
Use Folder List view to examine your profile and describe accurately both
your Outlook version and what you see in your profile.

Steve:

Sorry to go back to my first post, but here I said it was Office 2003 Small
Buisiness Edition.

1. This is a new installation
2. I imported the old pst file (exported from old computer with Office 2003
SBE)
3. No luck with Contacts
4. Delete profile
5. Copy and paste old pst files to new location under local settings
6. Create new profile and point Contacts to Contacts file in Outlook
7. Still no luck
8. Tried pst repair tool
9. No problem found
10. Still no luck with Contacts

 

[Russ Valentine [MVP Outlook]]

No wonder. Never import a PST file.
Never copy and paste a PST file.
Go back and read those two sentences again.
You have yet to create a profile that is properly connected to your data
store.
Countless posts exist that tell you how to do that.
Create a new profile from scratch. Open the file and set it as your default.
Close the first PST file that Outlook creates. Then configure your Outlook
Address Book.
If you had looked where I'd told you, you would have found a duplicate set
of PST files or Contact Folders.

--
Russ Valentine
[MVP-Outlook]

You appear not to be displaying the correct Contacts Folder in the
Address
Book Service.
Make sure the Contacts Folder that contains your Contacts is the one you
have enabed as an email address book and added to your address book
service.
--
Russ Valentine
[MVP-Outlook]

:

Then there are 2 possibilities:
1. You haven't enabled the correct Contacts Folder for display. See if
you
ended up with more than one set of PST files or Contacts Folders
during
your
migration and don't have the correct one showing in the Address Book
view
2. Your Outlook Address Book Service is corrupt. Remove it, restart
Outlook,
re-add it and configure it the way the article tells you to.
--
Russ Valentine
[MVP-Outlook]
Thanks, Russ, I was hoping you would reply! I have followed the
instructions
you have provided in other posts to "install the Outlook Address
Book
service" (changing the existing directory, seleccting Outlook
Address
Book,
etc.)and those to "mark the Contact folder for use with your Address
Book"
(Going to properties for Contacts folder and on the Outlook Address
Book
tab
clicking show this folder as an e-mail address book, etc.)

I have done these numerous times, the Contact list is already
selected
in
the latter. Nothing seems to work to allow me access to addresses.
The
only
thing I seem to able to do is go to a name in the Contact list,
press
right/click and M and that gives me a new mail message with the name
auto-filled. I can send the message and then next time I mail that
person
something, Outlook will auto-fill it again. Otherwise, I have to
type
in
every e-mail address completely. and continue to get the error
message
(quoted above) whenever I click on the Address Book icon (or from
drop
down
menu in Tools) or when I click on "To" in a new mail message.

Sure hope you have a solution! Thanks! Lissa


Steve:
Hi Russ, I did all of the above, deleted the service and re-installed
it,
all the other settings are correct and I even created new profiles but
to
no
avail. The moment you click on the address book folder it comes up with
the
Contacts folder first, but no contacts.

I am using Outlook 2003 (part of Office SBE) any ideas???

Russ:

First you said Outlook 2000. Now you say Outlook 2003.
How did you "move" this PST file and configure Outlook to use it?
You most likely have either a corrupt profile or more than one PST file or
Contacts Folder.
Use Folder List view to examine your profile and describe accurately both
your Outlook version and what you see in your profile.

Steve:

Sorry to go back to my first post, but here I said it was Office 2003
Small
Buisiness Edition.

1. This is a new installation
2. I imported the old pst file (exported from old computer with Office
2003
SBE)
3. No luck with Contacts
4. Delete profile
5. Copy and paste old pst files to new location under local settings
6. Create new profile and point Contacts to Contacts file in Outlook
7. Still no luck
8. Tried pst repair tool
9. No problem found
10. Still no luck with Contacts

 

[Steve]

Steve:

Russ:

First you said Outlook 2000. Now you say Outlook 2003.
How did you "move" this PST file and configure Outlook to use it?
You most likely have either a corrupt profile or more than one PST file or
Contacts Folder.
Use Folder List view to examine your profile and describe accurately both
your Outlook version and what you see in your profile.

Steve:

Sorry to go back to my first post, but here I said it was Office 2003 Small
Buisiness Edition.

1. This is a new installation
2. I imported the old pst file (exported from old computer with Office 2003
SBE)
3. No luck with Contacts
4. Delete profile
5. Copy and paste old pst files to new location under local settings
6. Create new profile and point Contacts to Contacts file in Outlook
7. Still no luck
8. Tried pst repair tool
9. No problem found
10. Still no luck with Contacts

Steve:

I guess after a week or more there is no answer to this problem........sad
((