Unable to access Address Book after migrating Outlook 2000 to 2003

[Russ Valentine [MVP-Outlook]]

I answered it already.

Steve:

I guess after a week or more there is no answer to this problem........sad
((

 

[Steve]

Steve:

Sorry Russ, but no luck, I did exactly that, went back and checked what you
said, also read all I could find about how to do it. My problem stays the
same. I can see my Contacts when I open the contacts folder, but when I click
on the address book icon in the tool bar it shows the right Contacts folder
but no Contacts.

Search as I may, there is only one contacts folder, NO duplicate set of any
..PST file on my computer, and I can see my hidden files and folders.
Everything is set the way it should be according to all the posts I have read.

Pardon me if I am a bit sceptical about Outlook at this time and seriously
concidering migrating to other software for my e-mail, after all is said and
done, it does not seem worth the effort any more, I am sure I tried all the
solutions given as stipulated but have to admit defeat at this point. I guess
the little green men in Outlook won another battle and MS lost another client.

Thanks for your answers and patients.

 

[Russ Valentine [MVP-Outlook]]

But the method you posted for how you created a new profile and migrated
your data was incorrect. You've done something wrong. The instructions I
posted work for everyone else.
What do you see listed when you go to Tools > E-mail accounts > View or
change existing directories or address books > Outlook Address Book >
Change… > ?

 

[Steve]

But the method you posted for how you created a new profile and migrated
your data was incorrect. You've done something wrong. The instructions I
posted work for everyone else.
What do you see listed when you go to Tools > E-mail accounts > View or
change existing directories or address books > Outlook Address Book >
Change… > ?

Steve:

Following your route I get the following;
Contacts: Personal Folders (nothing else in the Outlook Address Books window)

Then the option to "remove address book" and below "Show names by
First Last (which is what I use.

 

[Russ Valentine [MVP-Outlook]]

Start from the beginning then. Explain how you created this profile and
migrated your data file to this profile. Explain how you confiugred the
Outlook Address Book.
All the necessary instructions have been posted. We cannot determine what
you did wrong without knowing what you actualy did.

 

[Ron]

Hi Russ:
I have the same problem. How do I remove the OUtlook Address Book
Service? Do you mean uninstall all of Outlook?

Thanks,
Ron

Then there are 2 possibilities:
1. You haven't enabled the correct Contacts Folder for display. See if you
ended up with more than one set of PST files or Contacts Folders during your
migration and don't have the correct one showing in the Address Book view
2. Your Outlook Address Book Service is corrupt. Remove it, restart Outlook,
re-add it and configure it the way the article tells you to.
--
Russ Valentine
[MVP-Outlook]

Thanks, Russ, I was hoping you would reply! I have followed the
instructions
you have provided in other posts to "install the Outlook Address Book
service" (changing the existing directory, seleccting Outlook Address
Book,
etc.)and those to "mark the Contact folder for use with your Address Book"
(Going to properties for Contacts folder and on the Outlook Address Book
tab
clicking show this folder as an e-mail address book, etc.)

I have done these numerous times, the Contact list is already selected in
the latter. Nothing seems to work to allow me access to addresses. The
only
thing I seem to able to do is go to a name in the Contact list, press
right/click and M and that gives me a new mail message with the name
auto-filled. I can send the message and then next time I mail that person
something, Outlook will auto-fill it again. Otherwise, I have to type in
every e-mail address completely. and continue to get the error message
(quoted above) whenever I click on the Address Book icon (or from drop
down
menu in Tools) or when I click on "To" in a new mail message.

Sure hope you have a solution! Thanks! Lissa

Never use the file migration utility. It does not work for Outlook.
It should be a simple matter to reconnect your Outlook Address Book.
What exactly did you try that didn't work?
--
Russ Valentine
[MVP-Outlook]
I have a new computer with Outlook 2003. I used a file migration
utility
to
bring over files/data/settings from old PC with Outlook 2000. I have
done
this twice, and each time, Outlook doesn't allow me access to the
Address
Book. I see all my info in Contacts, but I get this message when I try
to
open the Address Book: "The address list could not be displayed. The
Contacts folder associated with this address list could not be opened;
it
may
have been moved or deleted, or you do not have permissions...."

I have read this column and have several times followed the clear and
helpful instructions in article #287563 ("posted several times daily")
BUT
still get the message. Nothing seems to work.

At this point, the Contacts list, even though chosen per above
instructions,
seems like a wholly disconnected folder, as I have no ability to use it
for
e-mail. I cannot even use the "To" button on new mail messages, but
must
type in every single e-mail address to get mail to send.

Can someone help? Thanks, Lissa

 

[Sue Mosher [MVP-Outlook]]

No, simply go to Tools | Email Accounts and use the dialog for modifying address lists to remove the Outlook Address Book. Restart Outlook. Add the OAB back in.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

Hi Russ:
I have the same problem. How do I remove the OUtlook Address Book
Service? Do you mean uninstall all of Outlook?

Thanks,
Ron

Then there are 2 possibilities:
1. You haven't enabled the correct Contacts Folder for display. See if you
ended up with more than one set of PST files or Contacts Folders during your
migration and don't have the correct one showing in the Address Book view
2. Your Outlook Address Book Service is corrupt. Remove it, restart Outlook,
re-add it and configure it the way the article tells you to.
--
Russ Valentine
[MVP-Outlook]

Thanks, Russ, I was hoping you would reply! I have followed the
instructions
you have provided in other posts to "install the Outlook Address Book
service" (changing the existing directory, seleccting Outlook Address
Book,
etc.)and those to "mark the Contact folder for use with your Address Book"
(Going to properties for Contacts folder and on the Outlook Address Book
tab
clicking show this folder as an e-mail address book, etc.)

I have done these numerous times, the Contact list is already selected in
the latter. Nothing seems to work to allow me access to addresses. The
only
thing I seem to able to do is go to a name in the Contact list, press
right/click and M and that gives me a new mail message with the name
auto-filled. I can send the message and then next time I mail that person
something, Outlook will auto-fill it again. Otherwise, I have to type in
every e-mail address completely. and continue to get the error message
(quoted above) whenever I click on the Address Book icon (or from drop
down
menu in Tools) or when I click on "To" in a new mail message.

Sure hope you have a solution! Thanks! Lissa

:

Never use the file migration utility. It does not work for Outlook.
It should be a simple matter to reconnect your Outlook Address Book.
What exactly did you try that didn't work?
--
Russ Valentine
[MVP-Outlook]
I have a new computer with Outlook 2003. I used a file migration
utility
to
bring over files/data/settings from old PC with Outlook 2000. I have
done
this twice, and each time, Outlook doesn't allow me access to the
Address
Book. I see all my info in Contacts, but I get this message when I try
to
open the Address Book: "The address list could not be displayed. The
Contacts folder associated with this address list could not be opened;
it
may
have been moved or deleted, or you do not have permissions...."

I have read this column and have several times followed the clear and
helpful instructions in article #287563 ("posted several times daily")
BUT
still get the message. Nothing seems to work.

At this point, the Contacts list, even though chosen per above
instructions,
seems like a wholly disconnected folder, as I have no ability to use it
for
e-mail. I cannot even use the "To" button on new mail messages, but
must
type in every single e-mail address to get mail to send.

Can someone help? Thanks, Lissa

 

[Don Davis]

Sue,

I am having a similar problem (Outlook 2003 SP2). When I go to Contacts
Properties, the check box for showing Contacts as an address book is greyed
out. I have tried adding a new directory by going to Tools|Email Accounts
and adding a new address book. When I select "Outlook Address Book" and
click <Next>, I get a dialog box that says "The account you have added is not
fully configured. It might now work properly until reconfigured correctly."
When I acknowledge the pop-up, I get kicked back to the same screen where I
select either Personal Address Book or Outlook Address Book. Any clues what
might be going on?

Don Davis

No, simply go to Tools | Email Accounts and use the dialog for modifying address lists to remove the Outlook Address Book. Restart Outlook. Add the OAB back in.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

Hi Russ:
I have the same problem. How do I remove the OUtlook Address Book
Service? Do you mean uninstall all of Outlook?

Thanks,
Ron

Then there are 2 possibilities:
1. You haven't enabled the correct Contacts Folder for display. See if you
ended up with more than one set of PST files or Contacts Folders during your
migration and don't have the correct one showing in the Address Book view
2. Your Outlook Address Book Service is corrupt. Remove it, restart Outlook,
re-add it and configure it the way the article tells you to.
--
Russ Valentine
[MVP-Outlook]
Thanks, Russ, I was hoping you would reply! I have followed the
instructions
you have provided in other posts to "install the Outlook Address Book
service" (changing the existing directory, seleccting Outlook Address
Book,
etc.)and those to "mark the Contact folder for use with your Address Book"
(Going to properties for Contacts folder and on the Outlook Address Book
tab
clicking show this folder as an e-mail address book, etc.)

I have done these numerous times, the Contact list is already selected in
the latter. Nothing seems to work to allow me access to addresses. The
only
thing I seem to able to do is go to a name in the Contact list, press
right/click and M and that gives me a new mail message with the name
auto-filled. I can send the message and then next time I mail that person
something, Outlook will auto-fill it again. Otherwise, I have to type in
every e-mail address completely. and continue to get the error message
(quoted above) whenever I click on the Address Book icon (or from drop
down
menu in Tools) or when I click on "To" in a new mail message.

Sure hope you have a solution! Thanks! Lissa

:

Never use the file migration utility. It does not work for Outlook.
It should be a simple matter to reconnect your Outlook Address Book.
What exactly did you try that didn't work?
--
Russ Valentine
[MVP-Outlook]
I have a new computer with Outlook 2003. I used a file migration
utility
to
bring over files/data/settings from old PC with Outlook 2000. I have
done
this twice, and each time, Outlook doesn't allow me access to the
Address
Book. I see all my info in Contacts, but I get this message when I try
to
open the Address Book: "The address list could not be displayed. The
Contacts folder associated with this address list could not be opened;
it
may
have been moved or deleted, or you do not have permissions...."

I have read this column and have several times followed the clear and
helpful instructions in article #287563 ("posted several times daily")
BUT
still get the message. Nothing seems to work.

At this point, the Contacts list, even though chosen per above
instructions,
seems like a wholly disconnected folder, as I have no ability to use it
for
e-mail. I cannot even use the "To" button on new mail messages, but
must
type in every single e-mail address to get mail to send.

Can someone help? Thanks, Lissa

 

[Sue Mosher [MVP-Outlook]]

Sounds like you need to restart Outlook after adding the Outlook Address Book.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[dennis]

Lissa,
Did anybody help with your nquestion?..I have the same problem.
Dennis

 

[Russ Valentine [MVP-Outlook]]

Several times a day. Never use a "file migration utility" to transfer
Outlook data. Copy the data file yourself, then configure the other
installation of Outlook to use it. Once you do, reconfigure the Outlook
Address Book to display the correct Contacts Folder.
Take a look at these pages for info on Outlook data backup or transfer:
http://www.slipstick.com/config/backup.htm
http://www.howto-outlook.com/Howto/backupandrestore.htm
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx

 

[Kathy, oceanside, ca]

Russ, i am having the same problem, but I have Windows Vista. I am running
Outlook 2000. My contacts display, but the rest of the story is the same as
lisa's. I don't know where to look for the PST files or Contact Folders. I
tried importing, but the first time it did not work. I I typed them all in to
no avail. they are in contacts but don't work for when I email. Secondly, I
have loaded and unloaded this program three different times. i did not do the
utility thing you are talking about. And I don't know what you are talking
about in re-read the article and follow those instruction. Will you direct me
please.

Then there are 2 possibilities:
1. You haven't enabled the correct Contacts Folder for display. See if you
ended up with more than one set of PST files or Contacts Folders during your
migration and don't have the correct one showing in the Address Book view
2. Your Outlook Address Book Service is corrupt. Remove it, restart Outlook,
re-add it and configure it the way the article tells you to.
--
Russ Valentine
[MVP-Outlook]

Thanks, Russ, I was hoping you would reply! I have followed the
instructions
you have provided in other posts to "install the Outlook Address Book
service" (changing the existing directory, seleccting Outlook Address
Book,
etc.)and those to "mark the Contact folder for use with your Address Book"
(Going to properties for Contacts folder and on the Outlook Address Book
tab
clicking show this folder as an e-mail address book, etc.)

I have done these numerous times, the Contact list is already selected in
the latter. Nothing seems to work to allow me access to addresses. The
only
thing I seem to able to do is go to a name in the Contact list, press
right/click and M and that gives me a new mail message with the name
auto-filled. I can send the message and then next time I mail that person
something, Outlook will auto-fill it again. Otherwise, I have to type in
every e-mail address completely. and continue to get the error message
(quoted above) whenever I click on the Address Book icon (or from drop
down
menu in Tools) or when I click on "To" in a new mail message.

Sure hope you have a solution! Thanks! Lissa

Never use the file migration utility. It does not work for Outlook.
It should be a simple matter to reconnect your Outlook Address Book.
What exactly did you try that didn't work?
--
Russ Valentine
[MVP-Outlook]
I have a new computer with Outlook 2003. I used a file migration
utility
to
bring over files/data/settings from old PC with Outlook 2000. I have
done
this twice, and each time, Outlook doesn't allow me access to the
Address
Book. I see all my info in Contacts, but I get this message when I try
to
open the Address Book: "The address list could not be displayed. The
Contacts folder associated with this address list could not be opened;
it
may
have been moved or deleted, or you do not have permissions...."

I have read this column and have several times followed the clear and
helpful instructions in article #287563 ("posted several times daily")
BUT
still get the message. Nothing seems to work.

At this point, the Contacts list, even though chosen per above
instructions,
seems like a wholly disconnected folder, as I have no ability to use it
for
e-mail. I cannot even use the "To" button on new mail messages, but
must
type in every single e-mail address to get mail to send.

Can someone help? Thanks, Lissa

 

[Kathy, oceanside, ca]

how do you do this. Step by step please. thank you.

You appear not to be displaying the correct Contacts Folder in the Address
Book Service.
Make sure the Contacts Folder that contains your Contacts is the one you
have enabled as an email address book and added to your address book
service.
--
Russ Valentine
[MVP-Outlook]

Then there are 2 possibilities:
1. You haven't enabled the correct Contacts Folder for display. See if
you
ended up with more than one set of PST files or Contacts Folders during
your
migration and don't have the correct one showing in the Address Book view
2. Your Outlook Address Book Service is corrupt. Remove it, restart
Outlook,
re-add it and configure it the way the article tells you to.
--
Russ Valentine
[MVP-Outlook]
Thanks, Russ, I was hoping you would reply! I have followed the
instructions
you have provided in other posts to "install the Outlook Address Book
service" (changing the existing directory, seleccting Outlook Address
Book,
etc.)and those to "mark the Contact folder for use with your Address
Book"
(Going to properties for Contacts folder and on the Outlook Address
Book
tab
clicking show this folder as an e-mail address book, etc.)

I have done these numerous times, the Contact list is already selected
in
the latter. Nothing seems to work to allow me access to addresses.
The
only
thing I seem to able to do is go to a name in the Contact list, press
right/click and M and that gives me a new mail message with the name
auto-filled. I can send the message and then next time I mail that
person
something, Outlook will auto-fill it again. Otherwise, I have to type
in
every e-mail address completely. and continue to get the error message
(quoted above) whenever I click on the Address Book icon (or from drop
down
menu in Tools) or when I click on "To" in a new mail message.

Sure hope you have a solution! Thanks! Lissa

Steve:
Hi Russ, I did all of the above, deleted the service and re-installed it,
all the other settings are correct and I even created new profiles but to
no
avail. The moment you click on the address book folder it comes up with
the
Contacts folder first, but no contacts.

I am using Outlook 2003 (part of Office SBE) any ideas???

 

[Russ Valentine [MVP-Outlook]]

Need more accurate version information and a more accurate description of
your problem. Outlook 2000 exists in 2 completely different mail support
modes.
--
Russ Valentine
[MVP-Outlook]

Russ, i am having the same problem, but I have Windows Vista. I am running
Outlook 2000. My contacts display, but the rest of the story is the same
as
lisa's. I don't know where to look for the PST files or Contact Folders. I
tried importing, but the first time it did not work. I I typed them all in
to
no avail. they are in contacts but don't work for when I email. Secondly,
I
have loaded and unloaded this program three different times. i did not do
the
utility thing you are talking about. And I don't know what you are talking
about in re-read the article and follow those instruction. Will you direct
me
please.

Then there are 2 possibilities:
1. You haven't enabled the correct Contacts Folder for display. See if
you
ended up with more than one set of PST files or Contacts Folders during
your
migration and don't have the correct one showing in the Address Book view
2. Your Outlook Address Book Service is corrupt. Remove it, restart
Outlook,
re-add it and configure it the way the article tells you to.
--
Russ Valentine
[MVP-Outlook]

Thanks, Russ, I was hoping you would reply! I have followed the
instructions
you have provided in other posts to "install the Outlook Address Book
service" (changing the existing directory, seleccting Outlook Address
Book,
etc.)and those to "mark the Contact folder for use with your Address
Book"
(Going to properties for Contacts folder and on the Outlook Address
Book
tab
clicking show this folder as an e-mail address book, etc.)

I have done these numerous times, the Contact list is already selected
in
the latter. Nothing seems to work to allow me access to addresses.
The
only
thing I seem to able to do is go to a name in the Contact list, press
right/click and M and that gives me a new mail message with the name
auto-filled. I can send the message and then next time I mail that
person
something, Outlook will auto-fill it again. Otherwise, I have to type
in
every e-mail address completely. and continue to get the error message
(quoted above) whenever I click on the Address Book icon (or from drop
down
menu in Tools) or when I click on "To" in a new mail message.

Sure hope you have a solution! Thanks! Lissa

:

Never use the file migration utility. It does not work for Outlook.
It should be a simple matter to reconnect your Outlook Address Book.
What exactly did you try that didn't work?
--
Russ Valentine
[MVP-Outlook]
I have a new computer with Outlook 2003. I used a file migration
utility
to
bring over files/data/settings from old PC with Outlook 2000. I
have
done
this twice, and each time, Outlook doesn't allow me access to the
Address
Book. I see all my info in Contacts, but I get this message when I
try
to
open the Address Book: "The address list could not be displayed.
The
Contacts folder associated with this address list could not be
opened;
it
may
have been moved or deleted, or you do not have permissions...."

I have read this column and have several times followed the clear
and
helpful instructions in article #287563 ("posted several times
daily")
BUT
still get the message. Nothing seems to work.

At this point, the Contacts list, even though chosen per above
instructions,
seems like a wholly disconnected folder, as I have no ability to use
it
for
e-mail. I cannot even use the "To" button on new mail messages, but
must
type in every single e-mail address to get mail to send.

Can someone help? Thanks, Lissa

 

[Brian Tillman]

I've got a daughter and son-in-law living in Oceanside.

how do you do this. Step by step please. thank you.

Click Help>About. State if your Outlook 2000 is in Internet Mail Only mode
(IMO) or Corporate/Workgroup mode (CW).

 

[Tony Patriarche]

Worked for me too in a similar situation after migrating my outlook.pst from
a corrupt user to a new one. Like Lissa, I couldn't believe that if I
removed the service I wouldn't just lose everyting, but all my contacts came
back OK! Thanks,
--
Tony Patriarche

Hurray! Option #2 worked! I never would have thought to do it, and it made
me REALLY nervous to "remove" the book, as I assumed it would disappear and
then I wouldn't know where to look to get it back. But I followed your
directions, and it all worked GREAT!

Thank you so very, very much! This makes the difference between night and
day, as e-mail is a huge part of my PC use.

Now all I have to do is figure out how to configure my CD/DVD combo to act
as a back-up drive, and I'll be set. If you have any suggestions about where
to look for that info (I didn't get a manual with the Sonic/Record Now
drive/software), I'd surely appreciate it.

Again, many thanks - this was ever so much easier than the hours I spent on
hold for Dell and MS.

Lissa

Then there are 2 possibilities:
1. You haven't enabled the correct Contacts Folder for display. See if you
ended up with more than one set of PST files or Contacts Folders during your
migration and don't have the correct one showing in the Address Book view
2. Your Outlook Address Book Service is corrupt. Remove it, restart Outlook,
re-add it and configure it the way the article tells you to.
--
Russ Valentine
[MVP-Outlook]

Thanks, Russ, I was hoping you would reply! I have followed the
instructions
you have provided in other posts to "install the Outlook Address Book
service" (changing the existing directory, seleccting Outlook Address
Book,
etc.)and those to "mark the Contact folder for use with your Address Book"
(Going to properties for Contacts folder and on the Outlook Address Book
tab
clicking show this folder as an e-mail address book, etc.)

I have done these numerous times, the Contact list is already selected in
the latter. Nothing seems to work to allow me access to addresses. The
only
thing I seem to able to do is go to a name in the Contact list, press
right/click and M and that gives me a new mail message with the name
auto-filled. I can send the message and then next time I mail that person
something, Outlook will auto-fill it again. Otherwise, I have to type in
every e-mail address completely. and continue to get the error message
(quoted above) whenever I click on the Address Book icon (or from drop
down
menu in Tools) or when I click on "To" in a new mail message.

Sure hope you have a solution! Thanks! Lissa

:

Never use the file migration utility. It does not work for Outlook.
It should be a simple matter to reconnect your Outlook Address Book.
What exactly did you try that didn't work?
--
Russ Valentine
[MVP-Outlook]
I have a new computer with Outlook 2003. I used a file migration
utility
to
bring over files/data/settings from old PC with Outlook 2000. I have
done
this twice, and each time, Outlook doesn't allow me access to the
Address
Book. I see all my info in Contacts, but I get this message when I try
to
open the Address Book: "The address list could not be displayed. The
Contacts folder associated with this address list could not be opened;
it
may
have been moved or deleted, or you do not have permissions...."

I have read this column and have several times followed the clear and
helpful instructions in article #287563 ("posted several times daily")
BUT
still get the message. Nothing seems to work.

At this point, the Contacts list, even though chosen per above
instructions,
seems like a wholly disconnected folder, as I have no ability to use it
for
e-mail. I cannot even use the "To" button on new mail messages, but
must
type in every single e-mail address to get mail to send.

Can someone help? Thanks, Lissa

 

[Russ Valentine [MVP-Outlook]]

That's because the Outlook address book contains no data. It's just a view
of your Contacts folder, which is where your data resides.
--
Russ Valentine
[MVP-Outlook]

Worked for me too in a similar situation after migrating my outlook.pst
from
a corrupt user to a new one. Like Lissa, I couldn't believe that if I
removed the service I wouldn't just lose everyting, but all my contacts
came
back OK! Thanks,
--
Tony Patriarche

Hurray! Option #2 worked! I never would have thought to do it, and it
made
me REALLY nervous to "remove" the book, as I assumed it would disappear
and
then I wouldn't know where to look to get it back. But I followed your
directions, and it all worked GREAT!

Thank you so very, very much! This makes the difference between night
and
day, as e-mail is a huge part of my PC use.

Now all I have to do is figure out how to configure my CD/DVD combo to
act
as a back-up drive, and I'll be set. If you have any suggestions about
where
to look for that info (I didn't get a manual with the Sonic/Record Now
drive/software), I'd surely appreciate it.

Again, many thanks - this was ever so much easier than the hours I spent
on
hold for Dell and MS.

Lissa

Then there are 2 possibilities:
1. You haven't enabled the correct Contacts Folder for display. See if
you
ended up with more than one set of PST files or Contacts Folders during
your
migration and don't have the correct one showing in the Address Book
view
2. Your Outlook Address Book Service is corrupt. Remove it, restart
Outlook,
re-add it and configure it the way the article tells you to.
--
Russ Valentine
[MVP-Outlook]
Thanks, Russ, I was hoping you would reply! I have followed the
instructions
you have provided in other posts to "install the Outlook Address Book
service" (changing the existing directory, seleccting Outlook Address
Book,
etc.)and those to "mark the Contact folder for use with your Address
Book"
(Going to properties for Contacts folder and on the Outlook Address
Book
tab
clicking show this folder as an e-mail address book, etc.)

I have done these numerous times, the Contact list is already
selected in
the latter. Nothing seems to work to allow me access to addresses.
The
only
thing I seem to able to do is go to a name in the Contact list, press
right/click and M and that gives me a new mail message with the name
auto-filled. I can send the message and then next time I mail that
person
something, Outlook will auto-fill it again. Otherwise, I have to
type in
every e-mail address completely. and continue to get the error
message
(quoted above) whenever I click on the Address Book icon (or from
drop
down
menu in Tools) or when I click on "To" in a new mail message.

Sure hope you have a solution! Thanks! Lissa

:

Never use the file migration utility. It does not work for Outlook.
It should be a simple matter to reconnect your Outlook Address Book.
What exactly did you try that didn't work?
--
Russ Valentine
[MVP-Outlook]
I have a new computer with Outlook 2003. I used a file migration
utility
to
bring over files/data/settings from old PC with Outlook 2000. I
have
done
this twice, and each time, Outlook doesn't allow me access to the
Address
Book. I see all my info in Contacts, but I get this message when
I try
to
open the Address Book: "The address list could not be displayed.
The
Contacts folder associated with this address list could not be
opened;
it
may
have been moved or deleted, or you do not have permissions...."

I have read this column and have several times followed the clear
and
helpful instructions in article #287563 ("posted several times
daily")
BUT
still get the message. Nothing seems to work.

At this point, the Contacts list, even though chosen per above
instructions,
seems like a wholly disconnected folder, as I have no ability to
use it
for
e-mail. I cannot even use the "To" button on new mail messages,
but
must
type in every single e-mail address to get mail to send.

Can someone help? Thanks, Lissa