Try this:
1) remove your printers completely (all of them)
2) Shutdown and turn the machine off
3) Power it up again
4) Add the printers back in.
Any difference?
There is a bug that seems to affect high-resolution HP and Xerox printers.
The problem appears to have been triggered by the update to OS 10.5.
It would be HP's problem, since the OS X printing subsystem works fine with
other printers.
I understand that all three manufacturers are working on it.
In the meantime: Yes, it probably will work in OS 10.4.
Cheers
I have had Leopard for about a month and a half and it has worked ok. But
today I just installed the driver for a new HP AIO printer I bought. Now Word
and Excel (2004) both quit when I attempt to utilise the Print dialogue box
(regardless of which printer I try to use). In Word (but not Excel) I can work
around this by using the Print Preview function. However, I have lost my PDF
functionality and this is more than annoying. I installed the 11.3.9 update
which supposedly fixed an unexpected quit problem, but it didn't work. HP's
web site has no reference to a problem like this. Does anyone know how this
happened? Is it a 3-way conflict between Office, HP's software and Leopard?
Would it help to go back to Tiger? or is it HP's problem after all? Any ideas?
--
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Please reply in the group. Please do NOT email me unless I ask you to.
John McGhie, Consultant Technical Writer
+61 4 1209 1410, mailto:
[email protected]
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia
