Update after Beta 2 - Is it enough?

[MargieC]

I thought that purchasing Office 2003 (Professional) Update would be enough after using Office Beta 2 2003; the automatic message once Beta 2 "expired" indicated that updating was required. But when I ran SETUP on the Office 2003 (Prof.) Update, it first "configured" (removed, apparently) the Beta 2 and then announced that it couldn't find evidence of Office on my hard drive so it wouldn't install 2003 Update. Aarggh. I'd been using WordPerfect for Windows for years and years, and had tried Office, at last, via the Beta 2. Tried Beta 2 for six months, putting up with the various error reports along the way which presumably benefit Microsoft in preparing for release. . .Decided I'd be willing to switch over, despite Office still lacking some features I'd like to see. Now this! Can anyone help me with this question -- is there a work-around so that I can make use of the Update, or do I need to send it back to Microsoft, or what?

 

[Bastet]

I thought that purchasing Office 2003 (Professional) Update would be
enough after using Office Beta 2 2003; the automatic message once
Beta 2 "expired" indicated that updating was required. But when I ran
SETUP on the Office 2003 (Prof.) Update, it first "configured"
(removed, apparently) the Beta 2 and then announced that it couldn't
find evidence of Office on my hard drive so it wouldn't install 2003
Update. Aarggh. I'd been using WordPerfect for Windows for years and
years, and had tried Office, at last, via the Beta 2. Tried Beta 2
for six months, putting up with the various error reports along the
way which presumably benefit Microsoft in preparing for release. .
.Decided I'd be willing to switch over, despite Office still lacking
some features I'd like to see. Now this! Can anyone help me with this
question -- is there a work-around so that I can make use of the
Update, or do I need to send it back to Microsoft, or what?

So let me get this straight...you thought you could use a *BETA* as a
qualifying product?! Whatever gave you the notion that you could? Of course
you can't - it isn't a retail licence - it isn't a licence at all. Sure
there's a workaround it's called going and purchasing the full licence. As
for a refund...I don't think they do refunds for stupidity. No store takes
back opened software - and especially not when the customer is at fault!

 

[MargieC]

Always refreshing to get such helpful comments -- is this creature a Microsoft employee? Anyway, my point is, I purchased the upgrade for some $360+ (including the shipping) from Microsoft iteself, based on the message being flashed by the Beta 2 once it expired. I would have preferred to have a message that listed which installations would require update vs. "full." Some of us mortals haven't done betas before. And for some of us, $360 seems like plenty of money to plunk down for this software, already. I'd prefer to be able to just add the difference rather than face throwing $360 away and tossing $499 after it.

 

[Bob Buckland ?:-\)]

Hi Margie,

MS Office has a 30 day money back guarantee. For upgrade
editions, MS Office only recognizes certain older editions
or 'sister' products as a qualifying product. Cross-grades
(moving between '2003' editions) aren't recognized for
upgrading. MS Office97/2000 and XP/2002 or MS Works are
the products that will work for an upgrade package.

If you're in the U.S./Canada then there should be information
in the product box on returns, or you may be able to use the
information here:
http://microsoft.com/info/nareturns.htm


======
Always refreshing to get such helpful comments -- is this creature a Microsoft employee? Anyway, my point is, I purchased the
upgrade for some $360+ (including the shipping) from Microsoft iteself, based on the message being flashed by the Beta 2 once it
expired. I would have preferred to have a message that listed which installations would require update vs. "full." Some of us
mortals haven't done betas before. And for some of us, $360 seems like plenty of money to plunk down for this software, already. I'd
prefer to be able to just add the difference rather than face throwing $360 away and tossing $499 after it. >>
--
I hope this helps you,

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

The Office 2003 System parts explained
http://microsoft.com/uk/office/editions.asp