update can't find software

[madestef]

Version: 2008
Operating System: Mac OS X 10.4 (Tiger)
Processor: Power PC

When I try to install the latest update, I get this message:

You cannot install Microsoft Office 2008 for Mac 12.0.1 Update on this volume. A version of the software required to install this update was not found on this volume.

But I do have Microsoft Office 2008 installed. Please help.

 

[CyberTaz]

Hi [whomever] -

The first question is whether you've done the 2.1.1 update to the AutoUpdate
application itself. If not that has to be done before the 12.0.1 update can
be applied. If you aren't sure, do a Spotlight search for AutoUpdate in a
Finder window, Control-Click the found icon & choose Get Info. If the
version isn't 2.1.1 you need that update first. You can get it at th bottom
of this page:

<http://www.microsoft.com/mac/downloads.mspx?pid=Mactopia_Office2008&fid=31B
C88ED-DF2D-471A-B4B5-66C2A51C8BEA#viewer>

If you still have a problem come back for further examination.

HTH |:>)
Bob Jones
[MVP] Office:Mac

 

[Ian Miller]

I have the same issue and can confirm that I have version 2.1.1 of the
installer. I also checked that installer can see the software and it
reports all elements under registered software. I'm running the education
version of 2008, could this be a issue?

Hi [whomever] -

The first question is whether you've done the 2.1.1 update to the AutoUpdate
application itself. If not that has to be done before the 12.0.1 update can
be applied. If you aren't sure, do a Spotlight search for AutoUpdate in a
Finder window, Control-Click the found icon & choose Get Info. If the
version isn't 2.1.1 you need that update first. You can get it at th bottom
of this page:

<http://www.microsoft.com/mac/downloads.mspx?pid=Mactopia_Office2008&fid=31B
C88ED-DF2D-471A-B4B5-66C2A51C8BEA#viewer>

If you still have a problem come back for further examination.

HTH |:>)
Bob Jones
[MVP] Office:Mac

Version: 2008
Operating System: Mac OS X 10.4 (Tiger)
Processor: Power PC

When I try to install the latest update, I get this message:

You cannot install Microsoft Office 2008 for Mac 12.0.1 Update on this
volume.
A version of the software required to install this update was not found on
this volume.

But I do have Microsoft Office 2008 installed. Please help.

 

[CyberTaz]

Hi Ian -

First of all, make sure OS X is fully updated, permissions have been
repaired & restart your Mac. Then try running the updater again but key
Command+L immediately after launching it. Note what is reported in the log
window & if it doesn't "take" once applied come back with what the log says.

HTH |:>)
Bob Jones
[MVP] Office:Mac

I have the same issue and can confirm that I have version 2.1.1 of the
installer. I also checked that installer can see the software and it
reports all elements under registered software. I'm running the education
version of 2008, could this be a issue?

Hi [whomever] -

The first question is whether you've done the 2.1.1 update to the AutoUpdate
application itself. If not that has to be done before the 12.0.1 update can
be applied. If you aren't sure, do a Spotlight search for AutoUpdate in a
Finder window, Control-Click the found icon & choose Get Info. If the
version isn't 2.1.1 you need that update first. You can get it at th bottom
of this page:

<http://www.microsoft.com/mac/downloads.mspx?pid=Mactopia_Office2008&fid=31B
C88ED-DF2D-471A-B4B5-66C2A51C8BEA#viewer>

If you still have a problem come back for further examination.

HTH |:>)
Bob Jones
[MVP] Office:Mac

Version: 2008
Operating System: Mac OS X 10.4 (Tiger)
Processor: Power PC

When I try to install the latest update, I get this message:

You cannot install Microsoft Office 2008 for Mac 12.0.1 Update on this
volume.
A version of the software required to install this update was not found on
this volume.

But I do have Microsoft Office 2008 installed. Please help.

 

[CyberTaz]

Which package makes no difference. The included applications - Word, Excel,
PPt & Entourage - are identical, it's just a matter of what *else* is
included in the package.

Regards |:>)
Bob Jones
[MVP] Office:Mac

I have the same issue and can confirm that I have version 2.1.1 of the
installer. I also checked that installer can see the software and it
reports all elements under registered software. I'm running the education
version of 2008, could this be a issue?

Hi [whomever] -

The first question is whether you've done the 2.1.1 update to the AutoUpdate
application itself. If not that has to be done before the 12.0.1 update can
be applied. If you aren't sure, do a Spotlight search for AutoUpdate in a
Finder window, Control-Click the found icon & choose Get Info. If the
version isn't 2.1.1 you need that update first. You can get it at th bottom
of this page:

<http://www.microsoft.com/mac/downloads.mspx?pid=Mactopia_Office2008&fid=31B
C88ED-DF2D-471A-B4B5-66C2A51C8BEA#viewer>

If you still have a problem come back for further examination.

HTH |:>)
Bob Jones
[MVP] Office:Mac

Version: 2008
Operating System: Mac OS X 10.4 (Tiger)
Processor: Power PC

When I try to install the latest update, I get this message:

You cannot install Microsoft Office 2008 for Mac 12.0.1 Update on this
volume.
A version of the software required to install this update was not found on
this volume.

But I do have Microsoft Office 2008 installed. Please help.

 

[Ian Miller]

Hi thanks for the info. Permissions OK, system rebooted and still getting
the error. Install log does not show anything, see below:

ˆMar 15 18:12:53 IPMAC
/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer[423]:vm_
allocate: 0, 0x5000000 - 0x25000000
Mar 15 18:12:53 IPMAC
/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer[423]:
vm_protect: 0
Mar 15 18:12:53 IPMAC Installer[423]: @(#)PROGRAM:Install
PROJECT:Install-378
Mar 15 18:12:53 IPMAC Installer[423]: @(#)PROGRAM:Installer
PROJECT:Installer-278
Mar 15 18:12:53 IPMAC Installer[423]: Hardware: MacBookPro3,1 @ 2.40 GHz (x
2), 4096 MB RAM
Mar 15 18:12:53 IPMAC Installer[423]: Running OS Build: Mac OS X 10.5.2
(9C31)
Mar 15 18:12:53 IPMAC Installer[423]: Env:
PATH=/usr/bin:/bin:/usr/sbin:/sbin
Mar 15 18:12:53 IPMAC Installer[423]: Env:
TMPDIR=/var/folders/ei/eiJwLcHeHgyQnztof1bVlU+++TI/-Tmp-/
Mar 15 18:12:53 IPMAC Installer[423]: Env: SHELL=/bin/bash
Mar 15 18:12:53 IPMAC Installer[423]: Env: HOME=/Users/xxxxx
Mar 15 18:12:53 IPMAC Installer[423]: Env: USER=xxxxxxx
Mar 15 18:12:53 IPMAC Installer[423]: Env: LOGNAME=xxxxxxx
Mar 15 18:12:53 IPMAC Installer[423]: Env: DISPLAY=/tmp/launch-ijst66/:0
Mar 15 18:12:53 IPMAC Installer[423]: Env:
SSH_AUTH_SOCK=/tmp/launch-Ahm4a4/Listeners
Mar 15 18:12:53 IPMAC Installer[423]: Env:
Apple_PubSub_Socket_Render=/tmp/launch-Fwm957/Render
Mar 15 18:12:53 IPMAC Installer[423]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0:0
Mar 15 18:12:53 IPMAC Installer[423]: Env: SECURITYSESSIONID=d9bfc0
Mar 15 18:12:53 IPMAC Installer[423]: Env: COMMAND_MODE=unix2003
Mar 15 18:12:53 IPMAC Installer[423]: Microsoft Office 2008 for Mac 12.0.1
Update Installation Log
Mar 15 18:12:53 IPMAC Installer[423]: Opened from: /Volumes/Office 2008
12.0.1 Update/Office 2008 for Mac 12.0.1 Update.mpkg
Mar 15 18:12:55 IPMAC installdb[425]: started (uid 96)
Mar 15 18:12:55 IPMAC installdb[425]: Opened receipt database on '/' with
schema 17.
Mar 15 18:13:01 IPMAC installdb[425]: done. (0.006u + 0.004s)

Regards

Ian

I have the same issue and can confirm that I have version 2.1.1 of the
installer. I also checked that installer can see the software and it
reports all elements under registered software. I'm running the education
version of 2008, could this be a issue?

Hi [whomever] -

The first question is whether you've done the 2.1.1 update to the AutoUpdate
application itself. If not that has to be done before the 12.0.1 update can
be applied. If you aren't sure, do a Spotlight search for AutoUpdate in a
Finder window, Control-Click the found icon & choose Get Info. If the
version isn't 2.1.1 you need that update first. You can get it at th bottom
of this page:

<http://www.microsoft.com/mac/downloads.mspx?pid=Mactopia_Office2008&fid=31B
C88ED-DF2D-471A-B4B5-66C2A51C8BEA#viewer>

If you still have a problem come back for further examination.

HTH |:>)
Bob Jones
[MVP] Office:Mac

Version: 2008
Operating System: Mac OS X 10.4 (Tiger)
Processor: Power PC

When I try to install the latest update, I get this message:

You cannot install Microsoft Office 2008 for Mac 12.0.1 Update on this
volume.
A version of the software required to install this update was not found on
this volume.

But I do have Microsoft Office 2008 installed. Please help.

 

[Ian Miller]

OK fixed the problem. I re-installed Office 2008, installed the new updater
patch and then applied 12.0.1 and it seem to work. What are Microsoft
playing at!!!!!!

Hi thanks for the info. Permissions OK, system rebooted and still getting
the error. Install log does not show anything, see below:

ˆMar 15 18:12:53 IPMAC
/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer[423]:vm_
allocate: 0, 0x5000000 - 0x25000000
Mar 15 18:12:53 IPMAC
/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer[423]:
vm_protect: 0
Mar 15 18:12:53 IPMAC Installer[423]: @(#)PROGRAM:Install
PROJECT:Install-378
Mar 15 18:12:53 IPMAC Installer[423]: @(#)PROGRAM:Installer
PROJECT:Installer-278
Mar 15 18:12:53 IPMAC Installer[423]: Hardware: MacBookPro3,1 @ 2.40 GHz (x
2), 4096 MB RAM
Mar 15 18:12:53 IPMAC Installer[423]: Running OS Build: Mac OS X 10.5.2
(9C31)
Mar 15 18:12:53 IPMAC Installer[423]: Env:
PATH=/usr/bin:/bin:/usr/sbin:/sbin
Mar 15 18:12:53 IPMAC Installer[423]: Env:
TMPDIR=/var/folders/ei/eiJwLcHeHgyQnztof1bVlU+++TI/-Tmp-/
Mar 15 18:12:53 IPMAC Installer[423]: Env: SHELL=/bin/bash
Mar 15 18:12:53 IPMAC Installer[423]: Env: HOME=/Users/xxxxx
Mar 15 18:12:53 IPMAC Installer[423]: Env: USER=xxxxxxx
Mar 15 18:12:53 IPMAC Installer[423]: Env: LOGNAME=xxxxxxx
Mar 15 18:12:53 IPMAC Installer[423]: Env: DISPLAY=/tmp/launch-ijst66/:0
Mar 15 18:12:53 IPMAC Installer[423]: Env:
SSH_AUTH_SOCK=/tmp/launch-Ahm4a4/Listeners
Mar 15 18:12:53 IPMAC Installer[423]: Env:
Apple_PubSub_Socket_Render=/tmp/launch-Fwm957/Render
Mar 15 18:12:53 IPMAC Installer[423]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0:0
Mar 15 18:12:53 IPMAC Installer[423]: Env: SECURITYSESSIONID=d9bfc0
Mar 15 18:12:53 IPMAC Installer[423]: Env: COMMAND_MODE=unix2003
Mar 15 18:12:53 IPMAC Installer[423]: Microsoft Office 2008 for Mac 12.0.1
Update Installation Log
Mar 15 18:12:53 IPMAC Installer[423]: Opened from: /Volumes/Office 2008
12.0.1 Update/Office 2008 for Mac 12.0.1 Update.mpkg
Mar 15 18:12:55 IPMAC installdb[425]: started (uid 96)
Mar 15 18:12:55 IPMAC installdb[425]: Opened receipt database on '/' with
schema 17.
Mar 15 18:13:01 IPMAC installdb[425]: done. (0.006u + 0.004s)

Regards

Ian

I have the same issue and can confirm that I have version 2.1.1 of the
installer. I also checked that installer can see the software and it
reports all elements under registered software. I'm running the education
version of 2008, could this be a issue?

Hi [whomever] -

The first question is whether you've done the 2.1.1 update to the AutoUpdate
application itself. If not that has to be done before the 12.0.1 update can
be applied. If you aren't sure, do a Spotlight search for AutoUpdate in a
Finder window, Control-Click the found icon & choose Get Info. If the
version isn't 2.1.1 you need that update first. You can get it at th bottom
of this page:

<http://www.microsoft.com/mac/downloads.mspx?pid=Mactopia_Office2008&fid=31B
C88ED-DF2D-471A-B4B5-66C2A51C8BEA#viewer>

If you still have a problem come back for further examination.

HTH |:>)
Bob Jones
[MVP] Office:Mac





On 3/15/08 8:01 AM, in article (e-mail address removed)9absDaxw,

Version: 2008
Operating System: Mac OS X 10.4 (Tiger)
Processor: Power PC

When I try to install the latest update, I get this message:

You cannot install Microsoft Office 2008 for Mac 12.0.1 Update on this
volume.
A version of the software required to install this update was not found on
this volume.

But I do have Microsoft Office 2008 installed. Please help.

 

[CyberTaz]

I've been puzzling over your last post & was just on the verge of
[reluctantly] suggesting just that I've seen a very few indications that
"something" doesn't seem to take during an Office 2008 installation with the
same type of consequence you experienced. Unfortunately there seems to be no
evidence of what actually causes the problem but reinstalling resolves it.

Anyhow, glad you got it fixed & thanks for the feedback!

Regards |:>)
Bob Jones
[MVP] Office:Mac

OK fixed the problem. I re-installed Office 2008, installed the new updater
patch and then applied 12.0.1 and it seem to work. What are Microsoft
playing at!!!!!!

Hi thanks for the info. Permissions OK, system rebooted and still getting
the error. Install log does not show anything, see below:

ˆMar 15 18:12:53 IPMAC
/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer[423]:vm_
allocate: 0, 0x5000000 - 0x25000000
Mar 15 18:12:53 IPMAC
/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer[423]:
vm_protect: 0
Mar 15 18:12:53 IPMAC Installer[423]: @(#)PROGRAM:Install
PROJECT:Install-378
Mar 15 18:12:53 IPMAC Installer[423]: @(#)PROGRAM:Installer
PROJECT:Installer-278
Mar 15 18:12:53 IPMAC Installer[423]: Hardware: MacBookPro3,1 @ 2.40 GHz (x
2), 4096 MB RAM
Mar 15 18:12:53 IPMAC Installer[423]: Running OS Build: Mac OS X 10.5.2
(9C31)
Mar 15 18:12:53 IPMAC Installer[423]: Env:
PATH=/usr/bin:/bin:/usr/sbin:/sbin
Mar 15 18:12:53 IPMAC Installer[423]: Env:
TMPDIR=/var/folders/ei/eiJwLcHeHgyQnztof1bVlU+++TI/-Tmp-/
Mar 15 18:12:53 IPMAC Installer[423]: Env: SHELL=/bin/bash
Mar 15 18:12:53 IPMAC Installer[423]: Env: HOME=/Users/xxxxx
Mar 15 18:12:53 IPMAC Installer[423]: Env: USER=xxxxxxx
Mar 15 18:12:53 IPMAC Installer[423]: Env: LOGNAME=xxxxxxx
Mar 15 18:12:53 IPMAC Installer[423]: Env: DISPLAY=/tmp/launch-ijst66/:0
Mar 15 18:12:53 IPMAC Installer[423]: Env:
SSH_AUTH_SOCK=/tmp/launch-Ahm4a4/Listeners
Mar 15 18:12:53 IPMAC Installer[423]: Env:
Apple_PubSub_Socket_Render=/tmp/launch-Fwm957/Render
Mar 15 18:12:53 IPMAC Installer[423]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0:0
Mar 15 18:12:53 IPMAC Installer[423]: Env: SECURITYSESSIONID=d9bfc0
Mar 15 18:12:53 IPMAC Installer[423]: Env: COMMAND_MODE=unix2003
Mar 15 18:12:53 IPMAC Installer[423]: Microsoft Office 2008 for Mac 12.0.1
Update Installation Log
Mar 15 18:12:53 IPMAC Installer[423]: Opened from: /Volumes/Office 2008
12.0.1 Update/Office 2008 for Mac 12.0.1 Update.mpkg
Mar 15 18:12:55 IPMAC installdb[425]: started (uid 96)
Mar 15 18:12:55 IPMAC installdb[425]: Opened receipt database on '/' with
schema 17.
Mar 15 18:13:01 IPMAC installdb[425]: done. (0.006u + 0.004s)

Regards

Ian

I have the same issue and can confirm that I have version 2.1.1 of the
installer. I also checked that installer can see the software and it
reports all elements under registered software. I'm running the education
version of 2008, could this be a issue?


On 15/03/2008 13:36, in article C401491E.35F81%[email protected],

Hi [whomever] -

The first question is whether you've done the 2.1.1 update to the
AutoUpdate
application itself. If not that has to be done before the 12.0.1 update can
be applied. If you aren't sure, do a Spotlight search for AutoUpdate in a
Finder window, Control-Click the found icon & choose Get Info. If the
version isn't 2.1.1 you need that update first. You can get it at th bottom
of this page:

C88ED-DF2D-471A-B4B5-66C2A51C8BEA#viewer>

If you still have a problem come back for further examination.

HTH |:>)
Bob Jones
[MVP] Office:Mac





On 3/15/08 8:01 AM, in article (e-mail address removed)9absDaxw,

Version: 2008
Operating System: Mac OS X 10.4 (Tiger)
Processor: Power PC

When I try to install the latest update, I get this message:

You cannot install Microsoft Office 2008 for Mac 12.0.1 Update on this
volume.
A version of the software required to install this update was not found on
this volume.

But I do have Microsoft Office 2008 installed. Please help.

 

[madestef]

Ahhh, thank you. That was it.

The error message could have been written better, because "the software" seems to be referring to Microsoft Office. But that's just English major me parsing a sentence. Still -- clarity is always nice!

Thanks for your very clear and very helpful reply, Bob.

 

[CyberTaz]

Thanks for taking the time to confirm!

But from one English major to another the message isn't really worded too
poorly - it refers to "the software required to install" not the software to
which the update applies.

Regards |:>)
Bob Jones
[MVP] Office:Mac

Ahhh, thank you. That was it.

The error message could have been written better, because "the software" seems
to be referring to Microsoft Office. But that's just English major me parsing
a sentence. Still -- clarity is always nice!

Thanks for your very clear and very helpful reply, Bob.

Hi [whomever] -

The first question is whether you've done the 2.1.1 update to the AutoUpdate
application itself. If not that has to be done before the 12.0.1 update can
be applied. If you aren't sure, do a Spotlight search for AutoUpdate in a
Finder window, Control-Click the found icon & choose Get Info. If the
version isn't 2.1.1 you need that update first. You can get it at th bottom
of this page:

C88ED-DF2D-471A-B4B5-66C2A51C8BEA#viewer&gt;

If you still have a problem come back for further examination.

HTH |:&gt
Bob Jones
[MVP] Office:Mac





On 3/15/08 8:01 AM, in article (e-mail address removed)9absDaxw,
:

&gt; Version: 2008
&gt; Operating System: Mac OS X 10.4 (Tiger)
&gt; Processor: Power PC
&gt;
&gt; When I try to install the latest update, I get this message:
&gt;
&gt; You cannot install Microsoft Office 2008 for Mac 12.0.1 Update on this
volume.
&gt; A version of the software required to install this update was not found
on
&gt; this volume.
&gt;
&gt; But I do have Microsoft Office 2008 installed. Please help.

 

[Martin_Edwards]

Hi

I've got a similar problem with 11.4.0 update for Office 2004. I'm running Tiger 10.4.11 on a G4 Powerbook (pre-intel).

It started with autoupdate (v. 1.1.2) and the message "The installer could not locate the correct version of the software required to install this update".

Never had this problem before - perfectly OK up to 11.3.9. I've downloaded the .dmg file and tried it manually - still same message.

I'm up to date on all OSX updates and verified and repaired disk permissions. Any ideas anyone?

Thanks

 

[Diane Ross]

It started with autoupdate (v. 1.1.2) and the message "The installer could not
locate the correct version of the software required to install this update".

Never had this problem before - perfectly OK up to 11.3.9. I've downloaded the
.dmg file and tried it manually - still same message.

Normally, I advise applying all updates. However, after 11.3.9 they are just
security fixes.

I'm up to date on all OSX updates and verified and repaired disk permissions.
Any ideas anyone?

1) If the updater fails or says it cannot find a version of Office that
needs updating, then reboot and try again.

2) Use "Remove Office" and re-install. (do this step last)

3) You might need to download the combo updater from Apple and run it again
rather than using Software Update. Doing so overwrites potentially
problem-causing files. Several users have reported this fixed some odd
problems they were having. Combo updaters will install on the same version
as they¹re applying‹no need to roll back or do a clean install.

Tiger:

Mac OS X 10.4.11 Combo Update (PPC)
<http://www.apple.com/support/downloads/macosx10411comboupdateppc.html>

Mac OS X 10.4.11 Combo Update (Intel)

<http://www.apple.com/support/downloads/macosx10411updateintel.html>

 

[paul.grootendorst]

Version: 2008
Operating System: Mac OS X 10.4 (Tiger)
Processor: Power PC

When I try to install the latest update, I get this message:

You cannot install Microsoft Office 2008 for Mac 12.0.1 Update on this volume. A version of the software required to install this update was not found on this volume.

But I do have Microsoft Office 2008 installed. Please help.

I have the same issue -- the crooks at M$ wants $50 to help resolve it

 

[CyberTaz]

Hi Paul -

1- Make sure you have the 2.1.1 version of AutoUpdate,

2- If you do & still get the same message try:

http://www.entourage.mvps.org/install/update.html#update_fails

3-If you still have a problem it "may" be necessary to reinstall Office, but
come back with your results before you do. The correct procedure must be
followed or it won't do any good,

4- Make checks payable to...

HTH |:>)
Bob Jones
[MVP] Office:Mac