User made Inactive

[Andrew Curtis]

We have a new staff member just started this week, we went through our normal
process of creating the user and getting him using Project Web Access (2003)

The problem we have is that his PWA account gets switched to "Inactive"
every two days.

My understanding is that the PWA CAL's work on either a device or a user
base, is this concurrent devices/users or defined devices/users?

We have licenses for 12 devices/users to access PWA (10 CALS + 2 Project Pro
Licenses) yet over the course of a week we have 13 users login at different
times, there is never more than 8 users logged in simultaneously.

Could our user inactive problem be because we have exceeded our liscenses?
or is this something else?

As you can understand it is getting annoying to have to go in to PWA and
activate his user every other morning.

I have not been able to find anywhere that clearly defines this...

Cheers

Andrew Curtis

 

[Dale Howard [MVP]]

Andrew --

If the user is being switched to Inactive every two days, then I suspect
this issue is being caused by your AD synchronization with Project Server.
Has the user been added to Active Directory in the correct Groups that match
with Project Server groups? Let us know.

 

[Andrew Curtis]

Dale

The user is part of the AD Group "PWAStaff" that is syncronised with PWA,
PWA is set to sychronise with AD every 1 day. All other users are part of the
same AD group and they sychronise across fine.

I just did a manual sync and the user was kept active.

Any ideas?
--
Andrew Curtis
Waugh Consultants Ltd

Andrew --

If the user is being switched to Inactive every two days, then I suspect
this issue is being caused by your AD synchronization with Project Server.
Has the user been added to Active Directory in the correct Groups that match
with Project Server groups? Let us know.

 

[Dale Howard [MVP]]

Andrew --

I'm fresh out of ideas. Perhaps some of our AD gurus would like to take a
stab at your question.

Dale

The user is part of the AD Group "PWAStaff" that is syncronised with PWA,
PWA is set to sychronise with AD every 1 day. All other users are part of
the
same AD group and they sychronise across fine.

I just did a manual sync and the user was kept active.

Any ideas?