Username Pop-up with Outlook 2003 via RPC/HTTPS

[ryan.hopman]

I have a user that telecommutes. Their home PC is running XP Pro SP2
and Office 2003 with the latest updates and the machine is not part of
the domain. Outlook 2003 is setup for RPC/HTTPS and has been working
flawlessly for months. However, when ever they login to Outlook it
prompts for the username and password. The issue is that it defaults to
the local username and not the "domain\username" format needed for
authentication. The user must then select from a drop-down list the
correct username and then type their password.

Is there a way to have the "domain\username" default to the first item
in the drop-down list? I know it sounds petty, but the user is the
President of the company and doesn't like the fact they he must select
his username from the list each time.

There are about four usernames listed in the drop-down list, all that
seem to be picked up from IE. If these usernames are stored somewhere,
I should be able to change or select the default; should I not?

Any help would be greatly appreciated.

Thanks,

Ryan

 

[Aghis]

I get this problem with many of the users I work with. It has
something to do with them using cached exchange mode. One thing I have
found that works is unchecking the "use cached exchange mode" in the
box, and open Outlook using RPC/HTTPS connecting directly. Leave it
open for about a minute, then close outlook, and re-enable cached
exchange mode.

As far as having the name appear first, check to see which other names
appear. I'm pretty certain the names appearing have local admin rights
or are cached passwords. If these names are on the local machine, you
could rename the accounts e.g. administrator to z_administrator which
would move it to the end of the list. If this problem did not occur
before, you could also try creating a new MAPI profile. In the event
the names are from IE, you could clear all of the things in IE that
store information i.e. cache, passwords, etc.