Visio Activation Wizard not accepting Product Key

[plains5728]

I am trying to activate my copy of Visio 2003. The activation wzard is not
accepting my Product Key.

 

[Tim37]

I am having the same problem and it's after installing from the trial version
CD.

 

[tim37]

I was successful finally: without uninstalling the software, I ran the
Setup.exe and selected the Reinstall option when prompted. It took quite a
while to install compared to the original installation, but once done, I was
able to complete the Activation process.

BTW: I called the MS Help line 1.425.545.2030 but they had no help to offer.

 

[tim37]

I ran the Setup.exe again WITHOUT uninstalling and once done, I was able to
activate the program. (In this process I was not asked for the Product
Key.) I have no explanation, but it worked.

I called the MS Help people 1.425.545.2030 but they had no suggestions.

 

[tim37]

I ran the Setup.exe again WITHOUT uninstalling and once done, I was able to
activate the program. (In this process I was not asked for the Product
Key.) I have no explanation, but it worked.

 

[plains5728]

That didn't work. Thanks anyway.

I was successful finally: without uninstalling the software, I ran the
Setup.exe and selected the Reinstall option when prompted. It took quite a
while to install compared to the original installation, but once done, I was
able to complete the Activation process.

BTW: I called the MS Help line 1.425.545.2030 but they had no help to offer.

 

[tim37]

After I posted my reply, I received the following answer from MS regarding a
message to trail.microsoft.com regarding this problem - perhaps if you send a
similar message and include your product key, you also will be successful.
Good Luck.


Dear Valued Customer,

Thank you for contacting us. We apologize for the inconvenience you
experienced with the product activation key for your evaluation software
and thank you for your patience. Please note that the problem has been
corrected, and you can use the original product activation key you
received to complete your installation and activation.

If you continue to experience difficulties with your evaluation product
key, please reply to this email.

Again, we apologize for the inconvenience and appreciate your patience.

Regards,

Megan
Microsoft Office Evaluation System Order Administration

-----Original Message-----
From: Timothy Naylor [mailto:tnaylor@
Sent: Monday, March 28, 2005 7:07 AM
To: Microsoft Product Trials
Subject: Need Valid Product Key - Visio 2003 Trial

Dear Sir or Madam:

Re: Visio Evaluation Kit sku 099-91819, order #
(Deleted for the public posting)

Twice I have installed and tried to activate my trial version of Visio
2003 but each time, an error message appears saying I have entered an
invalid Product Key. But I entered the Product Key that is on the CD
case: (Deleted for the public posting)

Please send me a valid product code or instructions as to how to
activate my 30 day trial copy.