why are most of the bibliography features in word 2007 greyed out?

[Anna-lee]

I've got MS office 2007 Ultimate 2007, i bought it from itsnotcheating.com
which is a legal site. my problem is with the bibliography feature in word.
most of the "buttons" are greyed out. why? is it because the style button
(also greyed out) says missing? how do i fix it?

thanks in advance

 

[Jay Freedman]

I've got MS office 2007 Ultimate 2007, i bought it from itsnotcheating.com
which is a legal site. my problem is with the bibliography feature in word.
most of the "buttons" are greyed out. why? is it because the style button
(also greyed out) says missing? how do i fix it?

thanks in advance

Yes, the facts you quoted are related.

Look in the folder
C:\Program Files\Microsoft Office\Office12\Bibliography\Style

There should be 10 files there, such as APA.xsl and Chicago.xsl, each
one corresponding to a bibliography style. There should also be a
folder
C:\Program Files\Microsoft Office\Office12\Bibliography\Sort
with four files, plus two more .xsl files in the Bibliography folder.

If any or all of this is missing, the installation wasn't completed
correctly.

To try repairing the installation, click the Office button, click Word
Options at the bottom of the menu, select the Resources tab, and click
the Diagnose button.

--
Regards,
Jay Freedman
Microsoft Word MVP
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so all may benefit.

 

[Anna-lee]

"To try repairing the installation, click the Office button, click Word
Options at the bottom of the menu, select the Resources tab, and click
the Diagnose button."

i tried that, it said no problems, as well as the repair function on the cd
i downloaded with office on it. could it be the download was faulty? i might
try reinstalling

Look in the folder
C:\Program Files\Microsoft Office\Office12\Bibliography\Style

" There should be 10 files there, such as APA.xsl and Chicago.xsl, each
one corresponding to a bibliography style. There should also be a
folder
C:\Program Files\Microsoft Office\Office12\Bibliography\Sort
with four files, plus two more .xsl files in the Bibliography folder.

If any or all of this is missing, the installation wasn't completed
correctly."

i will check that. is there anywhere i can get these if it turns out to be a
problem with the download?


thankyou for your reply

 

[Jay Freedman]

i will check that. is there anywhere i can get these if it turns out to be a

problem with the download?

Not that I know of. In fact, to my knowledge the Microsoft web site is
the only place where you can legitimately download Office, and that's
only for the trial version. You certainly can't download pieces of
Office, and the installation isn't merely a matter of copying files --
there's a lot of configuration that goes on in the registry at the
same time.

--
Regards,
Jay Freedman
Microsoft Word MVP
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so all may benefit.

 

[Anna-lee]

Not that I know of. In fact, to my knowledge the Microsoft web site is
the only place where you can legitimately download Office, and that's
only for the trial version. You certainly can't download pieces of
Office, and the installation isn't merely a matter of copying files --
there's a lot of configuration that goes on in the registry at the
same time.

checked it. the whole bibliography folder is missing. this is not good. do i
try uninstalling it and reinstalling it? do i re download it and reinstall???
or do i send a complaint to microsoft?
any advice would be welcome.

also it is a legitimate site, microsoft has this page on it
http://www.microsoft.com/australia/education/unistudentoffer/default.mspx
thankyou so much for your patience and advice Jay.

 

[Jay Freedman]

Thanks for the link. Microsoft's sales arrangements vary widely by country,
by region, and by market segment, and I wasn't aware of that one.

My suggestion -- and it's only that -- would be first to try reinstalling
from the download you have. If that doesn't help, contact itsnotcheating.com
and ask for assistance. The web page says that you can get a CD instead of a
download, and requesting that would be a good next step. If you still don't
have a complete installation at that point, contact Microsoft's Australian
office and, if necessary, ask them to escalate the issue to Product Support
Services in the US.

--
Regards,
Jay Freedman
Microsoft Word MVP
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[Bob Buckland ?:-\)]

Hi Jay,

FWIW, the http://itsnotcheating.com.au is actually a MS Australia managed website <g>
http://microsoft.com/australia/education/unistudentoffer/default.mspx

(slightly different result without the ".au" on the end <g>

=============
Not that I know of. In fact, to my knowledge the Microsoft web site is
the only place where you can legitimately download Office, and that's
only for the trial version. You certainly can't download pieces of
Office, and the installation isn't merely a matter of copying files --
there's a lot of configuration that goes on in the registry at the
same time.

--
Regards,
Jay Freedman
Microsoft Word MVP>>
--

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*