why does my new word xp file window flash and lock up?

[miki]

I can only create a new document by opening an old document and asking for a
new. If I open word to create a new file, either when I save or ask for a
new doc. the top bar begins flashing and the window locks up. I own legaly
this XP Office suite of programs. I do not have these problems with the
other applications.

 

[Graham Mayor]

This is indication of a dialog box opening behind the current screen. The
usual cause is the Norton AV Office plug-in, which should be turned off from
Norton AV options.

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Graham Mayor - Word MVP


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[Suzanne S. Barnhill]

See “Title Bars Flash, Word Becomes Unresponsive, or Word Cannot Close†at
http://support.microsoft.com/?kbid=812075