Why would my Products Key be invalid? I have never used my Office.

[JoAnn Paules [MVP]]

I think a lot of computer manufacturers got to that point. I have no big
problem with them and would buy from them again *if* they had the best value
for my money. We have two of them and this one is 6+ years old and going
strong.

--

JoAnn Paules
MVP Microsoft [Publisher]

I used to be a firm believer in the Gateway brand (late 90s) but they
really have gotten too big to serve their customers. Now it's the almighty
dollar that they want and to hell with the customer. I haven't purchased
from them since my company purchased about 50 of the original Pentium
systems (the ones with the bad math co-processor) and then a bunch of G6
systems. Problems and no solutions with the G6s.

Having worked for said computer company, I can tell you that if it's
outside of about 90 days, you are..........well, out of luck.

--

JoAnn Paules
MVP Microsoft [Publisher]

You will then need to contact Gateway for replacement software CD and
software key for the product. It may cost. If your company can still
find the box new notebook came in the CDs (if supplied) and the license
keys are likely to be inside a smaller box in the outside box. Many
people don't think to open all the little boxes and look inside the
sleeves of cardboard inside a computer box and software and
documentation is frequently lost.

Since the software came with the laptop (OEM) Microsoft won't replace
the key.


The only thing that I found on this computer was a small book. And, I
was
trying to use the product key from the bottom of the notebook. I can
not find
any of the software for this computer.

The owner doesn't seem to know where any of the software went to.

Thank you,

Sandy


:

This would be the product key on the piece of paper attached to the
Office
CD sleeve that came with the computer or the piece of paper that is
provided
by Gateway (OEM product). It is NOT the product key that is located
on the
bottom of the notebook.


Did you double/triple check to make sure you've entered the correct
product ID number?

--

JoAnn Paules
MVP Microsoft [Publisher]



I just started working for a private company and I am the only
person in
the
Office setting that runs the computer. The owner just recently
purchased
this
Gateway Notebook and I am trying to activate the MS Office Program,
but
the
activation fails because it says the Product Key # is invalid.

I don't know what to do now. I really need this Office program to
do my
job
here at Feeler Tree Service.

 

[JoAnn Paules [MVP]]

I think a lot of computer manufacturers got to that point. I have no big
problem with them and would buy from them again *if* they had the best value
for my money. We have two of them and this one is 6+ years old and going
strong.

--

JoAnn Paules
MVP Microsoft [Publisher]

I used to be a firm believer in the Gateway brand (late 90s) but they
really have gotten too big to serve their customers. Now it's the almighty
dollar that they want and to hell with the customer. I haven't purchased
from them since my company purchased about 50 of the original Pentium
systems (the ones with the bad math co-processor) and then a bunch of G6
systems. Problems and no solutions with the G6s.

Having worked for said computer company, I can tell you that if it's
outside of about 90 days, you are..........well, out of luck.

--

JoAnn Paules
MVP Microsoft [Publisher]

You will then need to contact Gateway for replacement software CD and
software key for the product. It may cost. If your company can still
find the box new notebook came in the CDs (if supplied) and the license
keys are likely to be inside a smaller box in the outside box. Many
people don't think to open all the little boxes and look inside the
sleeves of cardboard inside a computer box and software and
documentation is frequently lost.

Since the software came with the laptop (OEM) Microsoft won't replace
the key.


The only thing that I found on this computer was a small book. And, I
was
trying to use the product key from the bottom of the notebook. I can
not find
any of the software for this computer.

The owner doesn't seem to know where any of the software went to.

Thank you,

Sandy


:

This would be the product key on the piece of paper attached to the
Office
CD sleeve that came with the computer or the piece of paper that is
provided
by Gateway (OEM product). It is NOT the product key that is located
on the
bottom of the notebook.


Did you double/triple check to make sure you've entered the correct
product ID number?

--

JoAnn Paules
MVP Microsoft [Publisher]



I just started working for a private company and I am the only
person in
the
Office setting that runs the computer. The owner just recently
purchased
this
Gateway Notebook and I am trying to activate the MS Office Program,
but
the
activation fails because it says the Product Key # is invalid.

I don't know what to do now. I really need this Office program to
do my
job
here at Feeler Tree Service.

 

[JoAnn Paules [MVP]]

I think a lot of computer manufacturers got to that point. I have no big
problem with them and would buy from them again *if* they had the best value
for my money. We have two of them and this one is 6+ years old and going
strong.

--

JoAnn Paules
MVP Microsoft [Publisher]

I used to be a firm believer in the Gateway brand (late 90s) but they
really have gotten too big to serve their customers. Now it's the almighty
dollar that they want and to hell with the customer. I haven't purchased
from them since my company purchased about 50 of the original Pentium
systems (the ones with the bad math co-processor) and then a bunch of G6
systems. Problems and no solutions with the G6s.

Having worked for said computer company, I can tell you that if it's
outside of about 90 days, you are..........well, out of luck.

--

JoAnn Paules
MVP Microsoft [Publisher]

You will then need to contact Gateway for replacement software CD and
software key for the product. It may cost. If your company can still
find the box new notebook came in the CDs (if supplied) and the license
keys are likely to be inside a smaller box in the outside box. Many
people don't think to open all the little boxes and look inside the
sleeves of cardboard inside a computer box and software and
documentation is frequently lost.

Since the software came with the laptop (OEM) Microsoft won't replace
the key.


The only thing that I found on this computer was a small book. And, I
was
trying to use the product key from the bottom of the notebook. I can
not find
any of the software for this computer.

The owner doesn't seem to know where any of the software went to.

Thank you,

Sandy


:

This would be the product key on the piece of paper attached to the
Office
CD sleeve that came with the computer or the piece of paper that is
provided
by Gateway (OEM product). It is NOT the product key that is located
on the
bottom of the notebook.


Did you double/triple check to make sure you've entered the correct
product ID number?

--

JoAnn Paules
MVP Microsoft [Publisher]



I just started working for a private company and I am the only
person in
the
Office setting that runs the computer. The owner just recently
purchased
this
Gateway Notebook and I am trying to activate the MS Office Program,
but
the
activation fails because it says the Product Key # is invalid.

I don't know what to do now. I really need this Office program to
do my
job
here at Feeler Tree Service.

 

[JoAnn Paules [MVP]]

I think a lot of computer manufacturers got to that point. I have no big
problem with them and would buy from them again *if* they had the best value
for my money. We have two of them and this one is 6+ years old and going
strong.

--

JoAnn Paules
MVP Microsoft [Publisher]

I used to be a firm believer in the Gateway brand (late 90s) but they
really have gotten too big to serve their customers. Now it's the almighty
dollar that they want and to hell with the customer. I haven't purchased
from them since my company purchased about 50 of the original Pentium
systems (the ones with the bad math co-processor) and then a bunch of G6
systems. Problems and no solutions with the G6s.

Having worked for said computer company, I can tell you that if it's
outside of about 90 days, you are..........well, out of luck.

--

JoAnn Paules
MVP Microsoft [Publisher]

You will then need to contact Gateway for replacement software CD and
software key for the product. It may cost. If your company can still
find the box new notebook came in the CDs (if supplied) and the license
keys are likely to be inside a smaller box in the outside box. Many
people don't think to open all the little boxes and look inside the
sleeves of cardboard inside a computer box and software and
documentation is frequently lost.

Since the software came with the laptop (OEM) Microsoft won't replace
the key.


The only thing that I found on this computer was a small book. And, I
was
trying to use the product key from the bottom of the notebook. I can
not find
any of the software for this computer.

The owner doesn't seem to know where any of the software went to.

Thank you,

Sandy


:

This would be the product key on the piece of paper attached to the
Office
CD sleeve that came with the computer or the piece of paper that is
provided
by Gateway (OEM product). It is NOT the product key that is located
on the
bottom of the notebook.


Did you double/triple check to make sure you've entered the correct
product ID number?

--

JoAnn Paules
MVP Microsoft [Publisher]



I just started working for a private company and I am the only
person in
the
Office setting that runs the computer. The owner just recently
purchased
this
Gateway Notebook and I am trying to activate the MS Office Program,
but
the
activation fails because it says the Product Key # is invalid.

I don't know what to do now. I really need this Office program to
do my
job
here at Feeler Tree Service.

 

[JoAnn Paules [MVP]]

I think a lot of computer manufacturers got to that point. I have no big
problem with them and would buy from them again *if* they had the best value
for my money. We have two of them and this one is 6+ years old and going
strong.

--

JoAnn Paules
MVP Microsoft [Publisher]

I used to be a firm believer in the Gateway brand (late 90s) but they
really have gotten too big to serve their customers. Now it's the almighty
dollar that they want and to hell with the customer. I haven't purchased
from them since my company purchased about 50 of the original Pentium
systems (the ones with the bad math co-processor) and then a bunch of G6
systems. Problems and no solutions with the G6s.

Having worked for said computer company, I can tell you that if it's
outside of about 90 days, you are..........well, out of luck.

--

JoAnn Paules
MVP Microsoft [Publisher]

You will then need to contact Gateway for replacement software CD and
software key for the product. It may cost. If your company can still
find the box new notebook came in the CDs (if supplied) and the license
keys are likely to be inside a smaller box in the outside box. Many
people don't think to open all the little boxes and look inside the
sleeves of cardboard inside a computer box and software and
documentation is frequently lost.

Since the software came with the laptop (OEM) Microsoft won't replace
the key.


The only thing that I found on this computer was a small book. And, I
was
trying to use the product key from the bottom of the notebook. I can
not find
any of the software for this computer.

The owner doesn't seem to know where any of the software went to.

Thank you,

Sandy


:

This would be the product key on the piece of paper attached to the
Office
CD sleeve that came with the computer or the piece of paper that is
provided
by Gateway (OEM product). It is NOT the product key that is located
on the
bottom of the notebook.


Did you double/triple check to make sure you've entered the correct
product ID number?

--

JoAnn Paules
MVP Microsoft [Publisher]



I just started working for a private company and I am the only
person in
the
Office setting that runs the computer. The owner just recently
purchased
this
Gateway Notebook and I am trying to activate the MS Office Program,
but
the
activation fails because it says the Product Key # is invalid.

I don't know what to do now. I really need this Office program to
do my
job
here at Feeler Tree Service.