F
finesse
I can't get Office 2000 Pro to run on my new XP Home edition. Why not?
B
bxb7668
not?finesse said:
What do you mean by it doesn't run? We need details.
F
finesse
Just bought a brand new laptop with XP Home. My prior laptop had W2000 with
Office 2000 Pro, it failed so I still have legal discs. I put in disc 1 and
Windows Installer comes up with a message, "this installation package could
not be opened. Contact the application vendor to verify that this is a valid
Windows Installer package". ( I am not a sophisticated user)(but I got this
far). Thanks finesse
Office 2000 Pro, it failed so I still have legal discs. I put in disc 1 and
Windows Installer comes up with a message, "this installation package could
not be opened. Contact the application vendor to verify that this is a valid
Windows Installer package". ( I am not a sophisticated user)(but I got this
far). Thanks finesse
G
garfield-n-odie
Hi, finesse. See http://support.microsoft.com/?kbid=236597 "You receive a
'This installation package could not be opened' error message when you run
Office 2000 Setup".
'This installation package could not be opened' error message when you run
Office 2000 Setup".
F
finesse
Thank you, I'll try that
finesse
finesse
garfield-n-odie said:
F
finesse
Ok, I have been to "http://support.microsoft.com/?kbid=236597" and the
advice for Windows XP Home is to download SP2. Ok, so I go through the
process there and MS says 'your computer is right up to date, no updates
available', check for "optional updates", but none of them apply to the
problem. What now?
finesse
advice for Windows XP Home is to download SP2. Ok, so I go through the
process there and MS says 'your computer is right up to date, no updates
available', check for "optional updates", but none of them apply to the
problem. What now?
finesse
G
garfield-n-odie
WHERE does that article say to download Windows XP Service Pack 2?
F
finesse
Right at the bottom, under "Method 2". I followed the link.
I also tried Method 1, to go to Windows/Installer folder and delete the
appropriate .msi file, doesn't sound too difficult, but , and here I feel
somewhat exposed, I was unable to find Windows/Installer. I looked in the
Windows directory for an Installer folder, and there was none. I downloaded
the latest version of the Installer but my computer says that I already have
the latest version. I did a search for .msi files, but didn't find any
relevancy.
So frankly, I don't know where to go now. I am supposed to have the latest
Updates for my brand new Toshiba laptop, but I can't get Office 2000 to load.
It may well be my own fault, but again, that doesn't help much.
I really appreciate any assistance.
finesse
I also tried Method 1, to go to Windows/Installer folder and delete the
appropriate .msi file, doesn't sound too difficult, but , and here I feel
somewhat exposed, I was unable to find Windows/Installer. I looked in the
Windows directory for an Installer folder, and there was none. I downloaded
the latest version of the Installer but my computer says that I already have
the latest version. I did a search for .msi files, but didn't find any
relevancy.
So frankly, I don't know where to go now. I am supposed to have the latest
Updates for my brand new Toshiba laptop, but I can't get Office 2000 to load.
It may well be my own fault, but again, that doesn't help much.
I really appreciate any assistance.
finesse
G
garfield-n-odie
The C:\Windows\Installer folder is a hidden folder. To see its
contents, start Windows Explorer, and click on Tools | Options | View |
check the "Show hidden and system files and folders" box | OK. Then
browse to the folder, and follow the instructions under Method 1.
The first link under Method 2 takes you to a another link which takes
you to a page where you can download a newer Microsoft Data Access
Component (MDAC). It does not say anything about installing Service
Pack 2 for Windows XP. It may be beyond your ability to mess with the
operating system at this level.
The second link under Method 2 refers to a different error message than
the one you quoted. Are you getting this other error message too? I
don't think you are, because the article does not apply to Windows XP at
all. It does not say anything about installing Service Pack 2 for
Windows XP.
contents, start Windows Explorer, and click on Tools | Options | View |
check the "Show hidden and system files and folders" box | OK. Then
browse to the folder, and follow the instructions under Method 1.
The first link under Method 2 takes you to a another link which takes
you to a page where you can download a newer Microsoft Data Access
Component (MDAC). It does not say anything about installing Service
Pack 2 for Windows XP. It may be beyond your ability to mess with the
operating system at this level.
The second link under Method 2 refers to a different error message than
the one you quoted. Are you getting this other error message too? I
don't think you are, because the article does not apply to Windows XP at
all. It does not say anything about installing Service Pack 2 for
Windows XP.
F
finesse
It may seem unlikely, but I have done exactly, EXACTLY as you suggested, and
there is still no C:\Windows\Installer folder to be found.
As an irrelevant aside, and even more unlikely, the link that you found
leading to MDAC downloads, led to a different page when I accessed it the day
before. It did say that they were no longer going to support that page, so
they must have done that between the time I looked at it and you did. Since
I have no idea what a MDAC is I have no interest in downloading one, and as
you point out, I should (and do) keep away from the OS.
All I want is to load my Office. Doesn't seem like much to ask.
Thanks for you patience
finesse
there is still no C:\Windows\Installer folder to be found.
As an irrelevant aside, and even more unlikely, the link that you found
leading to MDAC downloads, led to a different page when I accessed it the day
before. It did say that they were no longer going to support that page, so
they must have done that between the time I looked at it and you did. Since
I have no idea what a MDAC is I have no interest in downloading one, and as
you point out, I should (and do) keep away from the OS.
All I want is to load my Office. Doesn't seem like much to ask.
Thanks for you patience
finesse
B
Beth Melton
Was Office ever installed at any time on the computer for any version?
Typically if you encounter "the this installation package could not be
opened" then the problem is due to a corrupt or missing *.msi file. If
you had a previous version of Office installed, or if your computer
came preinstalled with Works Suite which contains Word, the message
you are encountering could be for a another Office version or
application.
First check Add/Remove Programs and see if Microsoft Word or another
Office version is installed. If so then obtain the following utility
and use it to remove only the reference to Office or Word. Once that
is complete then you'll need to reinstall Office to point the Windows
Installer to your installation CD:
http://support.microsoft.com/?kbid=290301
If you don't find a reference in Add/Remove Programs then I'd still
try using the Windows Installer Cleanup utility and check for
references to Office or Word then remove those you find.
Note that when you use the Installer Cleanup utility it will only
remove the Windows Installer information in the Registry. It does not
remove the program files or other Registry entries so if an Office
application is actually installed then you need to reinstall the
application so you will be able to uninstall it and remove the program
files/Registry entries.
--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.
~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP
Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
Typically if you encounter "the this installation package could not be
opened" then the problem is due to a corrupt or missing *.msi file. If
you had a previous version of Office installed, or if your computer
came preinstalled with Works Suite which contains Word, the message
you are encountering could be for a another Office version or
application.
First check Add/Remove Programs and see if Microsoft Word or another
Office version is installed. If so then obtain the following utility
and use it to remove only the reference to Office or Word. Once that
is complete then you'll need to reinstall Office to point the Windows
Installer to your installation CD:
http://support.microsoft.com/?kbid=290301
If you don't find a reference in Add/Remove Programs then I'd still
try using the Windows Installer Cleanup utility and check for
references to Office or Word then remove those you find.
Note that when you use the Installer Cleanup utility it will only
remove the Windows Installer information in the Registry. It does not
remove the program files or other Registry entries so if an Office
application is actually installed then you need to reinstall the
application so you will be able to uninstall it and remove the program
files/Registry entries.
--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.
~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP
Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
F
finesse
Ok. 1)This is a brand new laptop and did not come with Works Suite or
Office. It did have One Note on it.
2)I looked at Add/Remove Programs and there were two references to Office,
'Web components' and 'One Note'.
3)I downloaded the Clean Installer Utility but there were no references to
Office or to Word so I didn't run it.
4)Referring back to advice from Garfield-n-Odie--I was still unable to see
the Installer folder, but it is not sufficient to check "show hidden files
and folders" in Windows Explorer/Tools/folder options/View. You have to go
on down and also uncheck " Hide protected operating system files".
5)so now I can see the Installer folder I can see the .msi files and the
only one that related to Office was one relating to Web Components, I deleted
that.
6)And I am still getting the same "the this installation package could not be
opened" error message.
And I'm stuck. Finesse
Office. It did have One Note on it.
2)I looked at Add/Remove Programs and there were two references to Office,
'Web components' and 'One Note'.
3)I downloaded the Clean Installer Utility but there were no references to
Office or to Word so I didn't run it.
4)Referring back to advice from Garfield-n-Odie--I was still unable to see
the Installer folder, but it is not sufficient to check "show hidden files
and folders" in Windows Explorer/Tools/folder options/View. You have to go
on down and also uncheck " Hide protected operating system files".
5)so now I can see the Installer folder I can see the .msi files and the
only one that related to Office was one relating to Web Components, I deleted
that.
6)And I am still getting the same "the this installation package could not be
opened" error message.
And I'm stuck. Finesse
B
Beth Melton
You should try removing Office Web Components using the Windows
Installer Cleanup utility.
FWIW, I don't think the article that recommended you delete the *.msi
file is applicable here. You didn't encounter and error along the
lines of "Installing this product requires the Windows Installer". You
encountered an error "this installation package could not be opened"
which is a different issue.
You need to correct the Windows Installer data that is stored in the
Registry. It's the Registry info that directs the Installer to the
location of the *.msi file and it's because of missing or corrupt
*.msi files that the utility was created.
In any event, if the Windows Installer Cleanup utility doesn't list
the Office Web Components then first try uninstalling it in Add/Remove
Programs. I suspect you'll encounter the "can not file *.msi" message
but you should still try that first.
If that fails then post back and I'll provide you with instructions on
finding the Installer entries in the Registry.
--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.
~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP
Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
Installer Cleanup utility.
FWIW, I don't think the article that recommended you delete the *.msi
file is applicable here. You didn't encounter and error along the
lines of "Installing this product requires the Windows Installer". You
encountered an error "this installation package could not be opened"
which is a different issue.
You need to correct the Windows Installer data that is stored in the
Registry. It's the Registry info that directs the Installer to the
location of the *.msi file and it's because of missing or corrupt
*.msi files that the utility was created.
In any event, if the Windows Installer Cleanup utility doesn't list
the Office Web Components then first try uninstalling it in Add/Remove
Programs. I suspect you'll encounter the "can not file *.msi" message
but you should still try that first.
If that fails then post back and I'll provide you with instructions on
finding the Installer entries in the Registry.
--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.
~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP
Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
F
finesse
Ok Beth, I used the Utility to remove the Webfolders. Still won't install.
If we are going into the Registry, please be very specific because I am just
an average user.
Thanks finesse
If we are going into the Registry, please be very specific because I am just
an average user.
Thanks finesse
B
Beth Melton
FWIW, the issue you are encountering is precisely why I don't allow an
OEM to install Office on a computer. Aside from the limitations of an
OEM version of Office, they are notorious for messing up
installations. For example they may use an Office Professional Edition
installation but only install the components that come with the Office
Small Business Edition. So when the customer wants to change their
installation the Windows Installer is still looking for the
Professional Edition which the customer doesn't have. <sigh>
Anyway, here's the instructions for the Registry:
- In the Registry navigate to:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
- Select the Uninstall folder and go to File/Export
-Verify the Selected Branch text box reads:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
- Create a file name for the file, such as "Uninstall Data" and save
it to a location of your choice (this is for backup purposes)
- Under the Uninstall key you'll see several subkeys named with GUID
(They will have a string of numbers and letters inside of curly braces
{ })
- Click each GUID and take a the "DisplayName" value on the right and
look for any that have to do with Office. (I'm really not sure what
you are looking for so if you want, post back with a list of
DisplayNames you think may be the problem)
- Once you find a GUID for Office, Word, or another Office application
delete the GUID.
If you find several then delete them one at a time and try installing
Office. If the error still occurs then locate the Registry file you
exported and double-click it to merge the original data back into the
Registry. It's *very* important you perform this step since if you
delete the wrong GUID it can cause installation errors in the future.
But if you take it one step at a time you should be okay.
--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.
~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP
Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
OEM to install Office on a computer. Aside from the limitations of an
OEM version of Office, they are notorious for messing up
installations. For example they may use an Office Professional Edition
installation but only install the components that come with the Office
Small Business Edition. So when the customer wants to change their
installation the Windows Installer is still looking for the
Professional Edition which the customer doesn't have. <sigh>
Anyway, here's the instructions for the Registry:
- In the Registry navigate to:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
- Select the Uninstall folder and go to File/Export
-Verify the Selected Branch text box reads:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
- Create a file name for the file, such as "Uninstall Data" and save
it to a location of your choice (this is for backup purposes)
- Under the Uninstall key you'll see several subkeys named with GUID
(They will have a string of numbers and letters inside of curly braces
{ })
- Click each GUID and take a the "DisplayName" value on the right and
look for any that have to do with Office. (I'm really not sure what
you are looking for so if you want, post back with a list of
DisplayNames you think may be the problem)
- Once you find a GUID for Office, Word, or another Office application
delete the GUID.
If you find several then delete them one at a time and try installing
Office. If the error still occurs then locate the Registry file you
exported and double-click it to merge the original data back into the
Registry. It's *very* important you perform this step since if you
delete the wrong GUID it can cause installation errors in the future.
But if you take it one step at a time you should be okay.
--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.
~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP
Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
F
finesse
Hi Beth, I did exactly as you suggested and none of the GUID files had any
mention of Office or Word. I would repeat that this is a brand new computer
and has never encountered Office before.
I am slightly concerned about dabbling in the Registry when I am more the
type of user who had to worry about putting the disc in the right way up. I
say this not in jest but rather to accent the idea that I may have missed
something rudimentary here. But surely, on a new namebrand laptop (Toshiba)
with XP home on it I should be able to stick in an Office 2000 Pro disc and
it should load and install. Shouldn't it?
finesse
mention of Office or Word. I would repeat that this is a brand new computer
and has never encountered Office before.
I am slightly concerned about dabbling in the Registry when I am more the
type of user who had to worry about putting the disc in the right way up. I
say this not in jest but rather to accent the idea that I may have missed
something rudimentary here. But surely, on a new namebrand laptop (Toshiba)
with XP home on it I should be able to stick in an Office 2000 Pro disc and
it should load and install. Shouldn't it?
finesse
B
Beth Melton
Yes, you should be able to stick an Office 2000 installation CD in any
computer and install Office.
Keep in mind, just because you may not have installed Office
previously doesn't mean the OEM didn't have some references to Office
in the image they used for your computer.
I'm not sure what to recommend at this point. I would verify that I
didn't miss something in the original KB cited:
http://support.microsoft.com/kb/236597/EN-US/
And if that doesn't work then create a Setup log file for further
troubleshooting using the steps in this article:
http://support.microsoft.com/kb/237957
--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.
~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP
Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
computer and install Office.
Keep in mind, just because you may not have installed Office
previously doesn't mean the OEM didn't have some references to Office
in the image they used for your computer.
I'm not sure what to recommend at this point. I would verify that I
didn't miss something in the original KB cited:
http://support.microsoft.com/kb/236597/EN-US/
And if that doesn't work then create a Setup log file for further
troubleshooting using the steps in this article:
http://support.microsoft.com/kb/237957
--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.
~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP
Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/