Windows XP (w/ Outlook) and slow performance

[James Fabulous]

I have a user who is using Office 2002 and is seeing some odd performance
issues.
When using Outlook and opening a spreadsheet (.xls) or Word (.doc)
attachment the performance to open these documents is truly slow. I have
seen a word doc take up to 2 minutes to open. outlook is running with an
Exchange server and other users are not experiencing this issue.

I repaired office using the setup tool and this does not seem to have
improved the situation. Logged into the same PC as myself, I am not able to
reproduce that poor performance. I'm leaning towards a user issue, and my
next step is to remove and re-install office.

Any suggestions or similar experiences?

Thanks!

 

[NeKeta Argrow [Microsoft Corporation]]

Hi, James!

You may want to check the user machine to see if there are unnecessary
programs installed (spyware, etc). Also, you may also want to check to see if
the computer has the right amount of RAM. If these seem to be okay and you
have repaired Office and it is still giving you issues, you may want to go
ahead and reinstall. If this does not fix the issue, you may want to contact
support for additional assistance.

 

[Milly Staples [MVP - Outlook]]

In addition to what NeKeta posted, check to make sure that the Office Scan
from Norton is disabled.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, James Fabulous asked:

| I have a user who is using Office 2002 and is seeing some odd
| performance issues.
| When using Outlook and opening a spreadsheet (.xls) or Word (.doc)
| attachment the performance to open these documents is truly slow. I
| have seen a word doc take up to 2 minutes to open. outlook is
| running with an Exchange server and other users are not experiencing
| this issue.
|
| I repaired office using the setup tool and this does not seem to have
| improved the situation. Logged into the same PC as myself, I am not
| able to reproduce that poor performance. I'm leaning towards a user
| issue, and my next step is to remove and re-install office.
|
| Any suggestions or similar experiences?
|
| Thanks!