Word 2000 shutdown probs under Vista Home Premium X64

[Bogey Man]

I have installed Office 2000 on an AMD Quad core computer with 8 gigs of
ram. The operating system is Vista Home Premium X64.

I have tried installing and running Office 2000 both in compatibility mode
with XP SP2 and not running in compatibility mode.

When closing Word, I get the following error produced even though Word
appears to run well with the limited testing that I have done:

Problem signature:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 9.0.0.2717
Application Timestamp: 36f08fb3
Fault Module Name: WINWORD.EXE
Fault Module Version: 9.0.0.2717
Fault Module Timestamp: 36f08fb3
Exception Code: c0000005
Exception Offset: 0016f0ba
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 4105
Additional Information 1: 2b9d
Additional Information 2: 88a9cf879e39a029b0c9103dd9862bd1
Additional Information 3: 4a9a
Additional Information 4: 0a8020476a9a798fdc85c4a12e2f4543


Does anyone have any suggestions on how to correct this? I really don't want
to get another version of Office as I like this over other versions that I
have had the opportunity to see and use.

 

[Terry Farrell]

Test in Safe Mode. From Start, Run (Winkey+R), type in

winword /a

and press enter. Word will open in Safe Mode. Close Word. Does it still
error?

If it is OK in Safe Mode, it indicates that you have an incompatible add-in
or an incompatible printer driver.

You'll find some tips in the folloqwing FAQ (which includes closing problems
too:

http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm

Terry Farrell - MSWord MVP

 

[Bogey Man]

Test in Safe Mode. From Start, Run (Winkey+R), type in

winword /a

and press enter. Word will open in Safe Mode. Close Word. Does it still
error?

The error doesn't happen when started "winword /a"

If it is OK in Safe Mode, it indicates that you have an incompatible
add-in or an incompatible printer driver.

There are no add-ins that I can find (fresh install on new computer) I also
loaded a minimum number of templates.

I eventually found and deleted normal.dot......no change.

I tried a different printer driver without change.

You'll find some tips in the folloqwing FAQ (which includes closing
problems too:

http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm

I couldn't find anything useful there. Thanks though for the URL.

 

[Terry Farrell]

Delete the Word DataKey and test again.

Word DataKey

HKEY_CURRENT_USER\Software\Microsoft\Office\version number\Word\Data

Terry