Word 2013 add-ins load but don't activate in user account, ok in admin account

Discussion in 'Word' started by Lup, Dec 5, 2016.

  1. Lup

    Lup

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    System: Windows 10 home 64 bit, Office 2013 32 bit

    MS Word works fine if started in the admin account but when using it from an user account the add-ins (Stylewriter4 and SaveNumberedVersions) have to be "hand-started" by checking the empty boxes for those add-ins in Developers/Templates/GlobalTemplates and Add-ins.
    Not a showstopper but certainly annoying!
    Any suggestions of where to look for a solution?
    -Lup
     
    Lup, Dec 5, 2016
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  2. Lup

    Charles Kenyon

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    Which folder is your Word Startup Folder? It sounds like this is not. If a template is not in the designated Startup Folder it will appear in the Add-Ins list as unchecked next time you start Word. If it is in the Startup Folder, it will be loaded automatically upon startup.
     
    Last edited by a moderator: Dec 6, 2016
    Charles Kenyon, Dec 6, 2016
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  3. Lup

    macropod Microsoft MVP

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    Are the addins signed? Have you checked the Trust Centre settings relating to those addins, including for the filenames and paths they use?
     
    macropod, Dec 6, 2016
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  4. Lup

    Lup

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    Thanks macropod,
    No, they arn't signed. But that causes no problem when run from the admin account so that's hardly the problem. The folder is listed as a trusted one.
    -Lup
     
    Lup, Dec 6, 2016
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  5. Lup

    Lup

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    Charles Kenyon,
    Thanks for your hint but the problems doesn't seem to be there either. It certainly looks like if Word wasn't accessing the Autostart folder But in desperation I have tried loading the add-in files into into all four permutations of "Autostart", "Startup" folders and admin user name and "normal" user name. Still no help.
    -Lup
     
    Lup, Dec 6, 2016
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  6. Lup

    Lup

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    Determining the Word startup folder, as set out in your article, was one of my first actions when I ran into this problem. The add-ins ARE in the right folder (C:\users\<user name>\Roaming\Microsoft\Word\Autostart) but still Word doesn't activate them! For the admin account the same files of course are in a different folder (C:\users\<admin name>\Roaming\Microsoft\Word\Autostart) and there they are activated properly.

    However, there is a difference between the Word set-ups in the two accounts: The admin account uses the default locations for all user files (documents, templates, re-creation and so on) whereas the user account has them re-addressed to a set of local Dropbox folders (I work with three PCs in two different locations) I can't see why this should affect the behaviour of the add-ins but I have learnt to take nothing for granted with Word!
    -Lup
     
    Lup, Dec 7, 2016
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  7. Lup

    Lup

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    1. Added a couple of Add-ins to both the master and normal user accounts. For the master they are both activated automatically, in the user account they have to be activated manually evry time I start Word.
    At least the new add-ins were found and listed among the present but inactive add-ins, it is just the activation that remains missing.

    2. Uninstalled and reinstalled Office. No change. Given that the setup information was not removed during the uninstall it might not be so surprising that the new installation behaves exactly as the old one.

    Doing a complete reinstall of Windows 10 and Office seems a little bit too much to doo when chasing this minor inconvenience but might be the only option I have left.
    -Lup
     
    Lup, Dec 20, 2016
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