Word crashes when opening some files and when changing new files

[UTHALEY]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

Mac OSx 10.5.7 and word 2008 12.1.9

I have the update, i have moved the preferences and repaired disk permissions.

Word Crashes when I open some files (all .docx) and when trying to put bullets in a new file. I have opened the files that crash in HTML and have pasted them into a new word doc that also crashes.

Any suggestions would help.

 

[Diane Ross]

Any suggestions would help.

Testing in a new User will quickly tell you if the problem is system wide or
if it's your User's folder that contains the problem.

Go to System Preferences --> Create a New User in Accounts. Switch to the
New User by logging out/in or use Fast User Switching. Test Office in the
new User.

For more info on creating a new User.

Apple Help: If you type "create new user" in Help you'll several links. The
top one is "Creating a new user account" where you'll find exact steps.

 

[UTHALEY]

when I changed users, everything was ok...so what does that mean?

 

[Diane Ross]

when I changed users, everything was ok...so what does that mean?

The problem is in your User's folder. The following link includes tips for
Entourage. You can ignore these (1,5,6,7).

Troubleshooting Your User Account for a Problem

<http://www.entourage.mvps.org/troubleshoot/test_user.html>

From the description of your problems, I'm guessing fonts are the issue. I
don't believe the problem would be with the fonts themselves since they work
in the new User. I would look to deleting font caches

Troubleshoot Fonts

<http://www.entourage.mvps.org/troubleshoot/bad_font.html>

Keep in mind the tip to test in a new User for future problems. Once you
know where a problem is located you can find a solution.