Word file won't open - stumped

J

Jamie

Several of my clients have complained that word files that we email or
leapfile won't open for them. I haven't actually experienced this problem
personally, but the volume of clients reporting this problem seems to be
increasing. They complain that when they try to open the document that they
get a endless spinning hourglass. Has anyone experienced this or know a
reason why this is happening. Better yet does anyone know how to resolve
this problem?

A major suspect is the report template attached to the document, though
tests emailing files to my personal computer haven't resulted in the template
being a problem.
 
G

Graham Mayor

If you are creating them from 2007 the problem could be
http://www.gmayor.com/Problems_opening_2007_docs.htm , but more likely they
are being corrupted by the e-mail system. Some e-mail handlers frequently
give rise to such complaints. Can they be opened if you zip them first?

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP


<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Similar Threads

Embedded Excel into Word with Tables 0
Word 97 file won't open. 0
2 clicks won't open Word 2007 0
Margins on Word document which will not let me move them using the ruler arrows 2
Word slow to open when e-mailing document based on template 1
Users can't open Word file with jpg logo 0
Word 2010 decided to retag my styles 3
Word 2000 won't open 1

Top