J
Joe F
We are running a Windows Server 2003 Std environment with XP clients.
Currently using Office XP. At this branch there are about 40-50 clients at a
time and we are running 6 network printers off of a single 2003 server box
(have others as DCs and Apps servers). The only other role this server has
is file sharing. All of the latest patches are applied to both the clients
as well as the servers.
What is going on is that when any of our clients try to print certain
documents, the client is acting as though it is the print server. Its CPU
usage will go up to ~100% and you can watch the output on the network jump up
to 30-40%, and rise and fall as the information is printed. It does this
from multiple clients. If I just try to print a document myself (took the
same paragraph and copied and pasted to a lil’ over 400 pages) it prints
fine. CPU usages spikes for a second and then everything is fine.
The documents that we are having issues with range from 6 pages to over 450
pages. They are based off of a template the we use in conjunction with a mass
mailer software to add in the names and address of the individual person.
They do have some imported images into them but nothing out of the ordinary
(the 490 page document is only 10mb). This was just brought to my attention
I have tried to creating another “new†printer on the server that has the
same information as the original printer (Used a new driver but pointed to
the same printer). That had the same results as before. I also tried
connecting the printer as a local printer to the machine through a TCP/IP
port and it acted the same way.
I have stopped the print spooler service and then cleared out all of the
temp files in the spooler on the server, restarting the service afterwards.
Still had no affect. I’m starting to become at a loss for this. I’d say it
was the document but it appears that many of them are this way, some of them
only being a few pages long should cause it.
If you have any suggestions I would be more then willing. Thank you for
taking the time to read this.
Currently using Office XP. At this branch there are about 40-50 clients at a
time and we are running 6 network printers off of a single 2003 server box
(have others as DCs and Apps servers). The only other role this server has
is file sharing. All of the latest patches are applied to both the clients
as well as the servers.
What is going on is that when any of our clients try to print certain
documents, the client is acting as though it is the print server. Its CPU
usage will go up to ~100% and you can watch the output on the network jump up
to 30-40%, and rise and fall as the information is printed. It does this
from multiple clients. If I just try to print a document myself (took the
same paragraph and copied and pasted to a lil’ over 400 pages) it prints
fine. CPU usages spikes for a second and then everything is fine.
The documents that we are having issues with range from 6 pages to over 450
pages. They are based off of a template the we use in conjunction with a mass
mailer software to add in the names and address of the individual person.
They do have some imported images into them but nothing out of the ordinary
(the 490 page document is only 10mb). This was just brought to my attention
I have tried to creating another “new†printer on the server that has the
same information as the original printer (Used a new driver but pointed to
the same printer). That had the same results as before. I also tried
connecting the printer as a local printer to the machine through a TCP/IP
port and it acted the same way.
I have stopped the print spooler service and then cleared out all of the
temp files in the spooler on the server, restarting the service afterwards.
Still had no affect. I’m starting to become at a loss for this. I’d say it
was the document but it appears that many of them are this way, some of them
only being a few pages long should cause it.
If you have any suggestions I would be more then willing. Thank you for
taking the time to read this.