wrong icon for mail items

[Phil1980]

OL 2003
I published a form in the personal forms library. The form is used to change
the icon of mailitems in the mailbox when their message class changes after a
certain event occured.
The new form worked fine at first and Items with the new message class could
easily be recognized because the icon had changed.
Now for no apparent reason the items still change their message class but
the icon doesnt change anymore.
Can I force the mail items to use my new form?

 

[Sue Mosher [MVP-Outlook]]

What event are you referring to? Does the code just change the MessageClass property value and save the item? Or does it do something else?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Phil1980]

Thanks for your reply.
It's actually a third party software that changes the message class.
Therefore I don't know exactly how the MessageClass is beeing changed. I
would guess that changing the property value and saving the item is what
happens.
What beats me is that it worked fine at first and now newer objects use the
wrong form after having their messageclass changed while the old ones still
use the correct icon and form.
I haven't worket too much with Outlook forms but i thought there was some
way of forcing items to use a certain form.
Do you excpect the error to be caused by the external software or is there a
way of changing the associated form for objects in Outlook?

 

[Sue Mosher [MVP-Outlook]]

I'd suggest either throwing the problem back to the external software developer or using MFCMAPI or Outlook Spy to look closely at the MAPI properties on the items (compare "good" and "bad" items).

now newer objects use the
wrong form after having their messageclass changed while the old ones still
use the correct icon and form.

So there's more to the problem than just the icon?
--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers