Are you suggesting that Microsoft cares about the feedback it receives? If it
did why are we plagued with a software update that does more harm than good?
We all paid good money for OFFICE 2008 and deserve a product that is not shot
through with bugs. And to release an update the doesn't work??? How can anyone
defend such incompetence?
Not to put words in her mouth, but she isn't "suggesting" anything -- she's
stating facts. Neither is she [nor I] "defending" anyone by objectively
approaching circumstances over which we have no control & offering what
assistance we may be able to provide... Just because someone doesn't join
the chorus of anti-Microsoft slurs doesn't mean they're being defensive of
the corporation or of anything "it" does. I'm as provoked by the situation
as most anyone even though it hasn't happened with any files or on any of
the Macs I maintain.
The name "Microsoft" encompasses a lot of territory & a lot of people. And
just like any other organization they get some things right & some things
wrong. Despite what a lot of biased individuals might think there are many
good folks within the corporation, especially within MacBU, and they do care
about the quality of their products as well as what their users think of
them. This predicament may be the result of miscalculated risk or poor
judgment, but it certainly wasn't due to incompetence or nonchalant cavalier
attitude. Believe it or not, they're busting their butts to resolve this
issue, but that's only one of several points not being considered by many.
With all appreciation for how it seems the problem isn't as widespread as
some people seem to think. There's no question that it is aggravating for
those experiencing the issue, but what you aren't seeing in the 'emergency
rooms' are the thousands of others who aren't ill or injured. The many
significant improvements included in SP2 directly contradict your assertion
that it "does more harm than good" for the vast majority of users not
plagued by the file format conflict. Further - inconvenient & cumbersome as
they may be - there are workarounds for most of the scenarios that have been
reported. Realistically speaking, it isn't a matter of files being corrupted
or wiped out, nor is the software being rendered unusable.
It's interesting that you join the side of those who have been adversely
affected when you acknowledge in another post in this very group that you
have not yet applied the update - so you don't even know whether you're
among those encountering the problem. For all you know you might be missing
out on the fixes to all those bugs you're referring to
Regards |:>)
Bob Jones
[MVP] Office:Mac
