(e-mail address removed)
ISSUE:
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I upgraded my computer recently and reloaded all my software. I attempted
to work in woord and the setup window popped up and asked for my info and
product key from the back of the case which I have tried 10 times to do. It
Won't accept Product key#, It says it is incorrect. This is the only one I
have. Can you tell me what i am doing wrong?
RESOLUTION:
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"Invalid product key" error message when you start an Office 2003 program
after you install Office Professional Edition 2003
View products that this article applies to.
SUMMARY
This article describes a problem about an "invalid product key" error
message that you receive when you try to start a Microsoft Office 2003
program after you install Microsoft Office Professional Edition 2003. To
work around this problem, either enter the Microsoft Office Standard
Edition 2003 product key that is supplied by your computer Original
Equipment Manufacturer (OEM) when you are prompted to start an Office 2003
program, or remove Office Standard Edition 2003, and then install Office
Professional Edition 2003 by using the product key that is located on the
back of the Office Professional Edition 2003 CD-ROM case.
SYMPTOMS
When you try to start an Office 2003 program after you install Office
Professional Edition 2003, you may receive the following error message:
You have not entered a valid product key.
Please check the number located on the sticker on the back of the CD case
or on your Certificate of Authenticity.
CAUSE
This problem may occur if you have another Office 2003 program
pre-installed on your computer and you have not started any one of the
programs before.
Note Office Standard Edition 2003 or Microsoft Office Basic Edition 2003
may be installed on some new computers by your OEM.
WORKAROUND
To work around this problem, follow these steps:
Click Start, and then click Control Panel.
Click Add or Remove Programs.
In the Currently installed programs list, click Microsoft Office Standard
Edition 2003, click Remove, and then remove Office Standard Edition 2003
from your computer.
Click Add New Programs in the Add or Remove Programs dialog box.
Click CD or Floppy.
When you see the Install Program From Floppy Disk or CD-ROM dialog box,
insert your Office Professional Edition 2003 CD-ROM in your CD-ROM drive,
and then click Next.
Install Office Professional Edition 2003, and then enter the product key
that is located on the back of your Office Professional Edition 2003 CD-ROM
case when you are prompted to do so during the installation of Office.
LINKS:
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http://support.microsoft.com/default.aspx?scid=kb;ZH-CN;836178
HTH
This posting is provided "AS IS" with no warranties, and confers no rights.
