M
Matt T.
I recently upgraded my motherboard to Athlon 64, and my video card, and more
RAM,
etc. Anyways it was telling me I need to reactivate my XP, which is the
retail upgrade
edition (yes I still possess the original Win98 holographic disc and it is
not installed
on another computer). This isn't the first time I had to call it in, I am
always tweaking
my hardware, but thankfully they
believed me about upgrading the hardware etc., and gave me an activation
code without
any hassle. But always the same computer computer, especially the exact
same
physical hard drive.
But now I am getting the same thing with my Office 2003 (also retail,
upgrade edition,
and yes I still have the Office 2000 CD and it is not installed on another
computer).
So I call in to the phone activation line, and all I am getting is the run
around.
They keep telling me to reinstall office, that should fix it. I never heard
of this as
a product activation debugging technique. So I try it, and I still need to
call them,
and I get the same advice. Are those doubters in India just
wasting my time because they don't believe me and think it's a pirate copy?
Is there a dispute resolution contact # stateside in case someone can't get
past those
stonewallers in Bangalore/Calcutta/Delhi/wherever.
And, does the retail Office 2003 activation slate "wipe clean" after 120
days like
it does with retail XP? What about upgrade editions? True, it has been
only
60 days since my previous motherboard swap. But this whole thing is
getting outrageous. I spent $800 on software and have to beg to use it.
If the activation algorithm would only check hard drive serial #'s (and not
just the volume id) that would settle alot of this nonsense.
PS I'm in Canada if that matters as to who to call.
RAM,
etc. Anyways it was telling me I need to reactivate my XP, which is the
retail upgrade
edition (yes I still possess the original Win98 holographic disc and it is
not installed
on another computer). This isn't the first time I had to call it in, I am
always tweaking
my hardware, but thankfully they
believed me about upgrading the hardware etc., and gave me an activation
code without
any hassle. But always the same computer computer, especially the exact
same
physical hard drive.
But now I am getting the same thing with my Office 2003 (also retail,
upgrade edition,
and yes I still have the Office 2000 CD and it is not installed on another
computer).
So I call in to the phone activation line, and all I am getting is the run
around.
They keep telling me to reinstall office, that should fix it. I never heard
of this as
a product activation debugging technique. So I try it, and I still need to
call them,
and I get the same advice. Are those doubters in India just
wasting my time because they don't believe me and think it's a pirate copy?
Is there a dispute resolution contact # stateside in case someone can't get
past those
stonewallers in Bangalore/Calcutta/Delhi/wherever.
And, does the retail Office 2003 activation slate "wipe clean" after 120
days like
it does with retail XP? What about upgrade editions? True, it has been
only
60 days since my previous motherboard swap. But this whole thing is
getting outrageous. I spent $800 on software and have to beg to use it.
If the activation algorithm would only check hard drive serial #'s (and not
just the volume id) that would settle alot of this nonsense.
PS I'm in Canada if that matters as to who to call.