Add-in for Outlook 2003 – Task Actual Work fields are “greyed outâ€

[Sylvia de Hart]

I am deploying the PWA 2007 add-in for Outlook 2003 at a customer site.
Import of new assignments from PWA 2007 into Outlook 2003 Tasks is successful.
Submitting actual task work with this add-in, however, I find to be
impossible, because the Actual Work and Actual Overtime fields are greyed out.
Team members can enter information in the Remaining Work field only. In the
corresponding PWA Assignment Details interface, however, both Actual Work,
Overtime, and Remaining Work can be entered by same Team Members.

Relevant Time and Task Management Server Settings:

Timesheets Settings and Defaults:
Outlook Display = Actual, Overtime, and Scheduled Hours;
Timesheet Grid Column Units = Days;
Default Reporting Units = Hours;
Timesheet Policies = Allow future time reporting and Allow unverified
timesheet line items

Task Settings and Display:
Tracking Method = Hours of work done per period;
Reporting Display = Resources should report their hours worked every day;
Protect User Updates = Neither of the two options is selected;

Security settings for the Team Member:
As I am still testing this functionality, the Team Member is a member of the
Administrators group.

Does anybody have a suggestions as to what settings are causing this problem?

 

[Sylvia de Hart]

I just now received the solution from Microsoft Support: If no Timesheet
Periods are created or there are no open periods, hours cannot be entered in
the Outlook Timesheet section. As my customer does not wish to use the
Timesheet functionality, I had not created any Timesheet Periods. Having done
so now has solved this problem.