Addin not showing on Ribbon for certain clients

[vincent.y.chan]

Hi,

Wondering if someone out there can help me out. Right now, some of my
clients are unable to see the addin we developed for them on the
ribbon for their Outlook. They can see the toolbar on the explorer
window, however, they try to create a new mail message, the new ribbon
group that we created for the outlook ribbon is not displaying at
all. The strange thing is that this is not happening for all of our
clients and I was wondering if there is maybe something that is not
registered on their computer that is causing this problem?

thanks,

Vincent

 

[Ken Slovak - [MVP - Outlook]]

So the addin is running then if the Explorer toolbar is there, correct?

Are you logging any errors when the ribbon callbacks are made, or are they
being made at all? Does the initial callback to get the ribbon XML occur?

I don't know if this will give you any clues at all but see if setting the
UI interface errors settings provides any sort of error message. Tools,
Options, Other tab, Advanced Options button, check "Show add-in user
interface errors".

 

[vincent.y.chan]

So the addin is running then if the Explorer toolbar is there, correct?

Are you logging any errors when the ribbon callbacks are made, or are they
being made at all? Does the initial callback to get the ribbon XML occur?

I don't know if this will give you any clues at all but see if setting the
UI interface errors settings provides any sort of error message. Tools,
Options, Other tab, Advanced Options button, check "Show add-in user
interface errors".

--
Ken Slovak
[MVP - Outlook]http://www.slovaktech.com
Author: Professional Programming Outlook 2007.
Reminder Manager, Extended Reminders, Attachment Options.http://www.slovaktech.com/products.htm

Hi,

Wondering if someone out there can help me out.  Right now, some of my
clients are unable to see the addin we developed for them on the
ribbon for their Outlook.  They can see the toolbar on the explorer
window, however, they try to create a new mail message, the new ribbon
group that we created for the outlook ribbon is not displaying at
all.  The strange thing is that this is not happening for all of our
clients and I was wondering if there is maybe something that is not
registered on their computer that is causing this problem?

Vincent

Hi Ken,

Thanks for getting back to me so quickly. That is correct, it seems
like my addin is running because I can see the toolbar on the explorer
window. I'm not currently not logging any errors when ribbon
callbacks are made now. I think I will tweak my code do that. My
guess is that the initial callback to get the ribbon XML is not
occurring right now because
I'm unable to see any of my buttons or groups on the Ribbon.

Hmm..I will ask my client to try set up that option. Hopefully
something will come up.

thanks,
Vince

 

[Ken Slovak - [MVP - Outlook]]

If you're adding logging I'd also make sure that the addin is running to
begin with and that you don't have relic toolbars hanging around from past
sessions. Just a log line in OnConnect() would be sufficient to demonstrate
that the addin is actually connecting.




<snip>
Hi Ken,

Thanks for getting back to me so quickly. That is correct, it seems
like my addin is running because I can see the toolbar on the explorer
window. I'm not currently not logging any errors when ribbon
callbacks are made now. I think I will tweak my code do that. My
guess is that the initial callback to get the ribbon XML is not
occurring right now because
I'm unable to see any of my buttons or groups on the Ribbon.

Hmm..I will ask my client to try set up that option. Hopefully
something will come up.

thanks,
Vince