an email is stuck in my inbox - cannot delete it or move it.

[Karen]

I was sent an email from a fellow co-worker that was
simply asking me to call someone. I cannot delete this
email or move it to another folder. I get "Unknown Error"
when trying to delete. I would like to delete this email
but I do not know how as I have tried all the normal ways
already.

 

[Tracy]

One thing that helps us when we have a situation like
this is to "sneak up on it."

Select the mesage above it, hold down control, and click
on the message following it.

Now you can hit Delete on your keyboard.

I hope this works for you!