"?" appearing instead of apostrophe " ' " in replies

[itz nin]

I have a user who when sending an e-mail with for example "can't" it will
send okay and appear okay in his Sent Items.

However when someone replies and you read his original message in the e-mail
history. "Can't" now appears as "Can?t"

Any ideas?

 

[Brian Tillman]

I have a user who when sending an e-mail with for example "can't" it
will send okay and appear okay in his Sent Items.

However when someone replies and you read his original message in the
e-mail history. "Can't" now appears as "Can?t"

Sounds like a disagreement in the Windows encoding used. The sender and
receiver should compare their settings in Tools>Options>Mail Format>Fonts
and International Options.

 

[itz nin]

Both users are on the same version of Outlook 2003.

They both have the same IMAGE of an IBM laptop, and they both have the same
International settings.