bad POP3 connection

[Scott Y]

The user is getting the following message after clicking
on the "Test Account Settings" button:

"Outlook could not connect to the incoming mail server".

I have verified the settings to be correct. The same
settings, right down to the username and password, work
fine on another computer.

Ideas?

 

[Jeff Stephenson [MSFT]]

What version of Outlook is the user running? What happens if you try to
download mail, rather than use the "Test Account Settings" button? The
test-account button does not use the same code as actually
sending/receiving, and so isn't always useful.

Other trouble-shooting steps: Can Outlook Express connect on the same
machine? If not, it's likely that something (firewall, anti-virus software,
etc.) is preventing Outlook from connecting and you'll have to try disabling
such programs to find out what's causing the problem.