Blank Emails

[Julian]

Hi



I have previously wrote asking for help but did not get any useful help.
Thank you any way.



I am not alone; I found two more people got the same problem too.



What happens is the content of email disappears but To, From, Cc, Subject
and attachments are fine. It happens to any type of email (HTML, Plain ..).



This problem occurs randomly. When a user sends an email it is blanked. I
believe Exchange, not by Outlook, blanks the content; I believe this because
emails I had in my Inbox for some time (and read) also suddenly lose their
content.



When users start sending blank emails, I do the following and the problem
disappears for a week.

1. isinteg -s server -fix -test alltests

2. eseutil /g priv1.edb

3. eseutil /p priv1.edb

4. eseutil /d priv1.edb



Every time I do the above (after blank emails being sent) the Isinteg
always fixes something. This might be the clue for the problem. If I run
Isinteg at any other time it does not fix anything. ( I think it always
fines the folders.)



It got nothing to do with the anti-virus software, because I had it upgraded
in January. The problem started in April. I remove anti-virus but it did not
make any difference.



Exchange server is up-to-date.



This problem occurs on all versions of Outlook.

Regards
Julian

 

[Guest]

Almost sounds like that entire info store is hosed. One
thing to try would be to try to do a migration on a test
basis to another box just to see if the problem persists
there. It would determine if your info store is indeed
hosed!

 

[Denis McDowell [MSFT]]

Are you using any thrid-party SMTP handlers (proxies, firewalls, etc...).
Does this issue occur on Internet mail or internal mails (user to user)?

 

[Tony R]

Are you running an exchange aware backup utility. Non-exchange aware backups
have been known to do this....

TR

Are you using any thrid-party SMTP handlers (proxies, firewalls, etc...).
Does this issue occur on Internet mail or internal mails (user to user)?

--
Denis McDowell [MSFT]

Hi



I have previously wrote asking for help but did not get any useful help.
Thank you any way.



I am not alone; I found two more people got the same problem too.



What happens is the content of email disappears but To, From, Cc, Subject
and attachments are fine. It happens to any type of email (HTML, Plain ..).



This problem occurs randomly. When a user sends an email it is blanked. I
believe Exchange, not by Outlook, blanks the content; I believe this because
emails I had in my Inbox for some time (and read) also suddenly lose their
content.



When users start sending blank emails, I do the following and the problem
disappears for a week.

1. isinteg -s server -fix -test alltests

2. eseutil /g priv1.edb

3. eseutil /p priv1.edb

4. eseutil /d priv1.edb



Every time I do the above (after blank emails being sent) the Isinteg
always fixes something. This might be the clue for the problem. If I run
Isinteg at any other time it does not fix anything. ( I think it always
fines the folders.)



It got nothing to do with the anti-virus software, because I had it upgraded
in January. The problem started in April. I remove anti-virus but it did not
make any difference.



Exchange server is up-to-date.



This problem occurs on all versions of Outlook.

Regards
Julian

 

[Julian]

Hi,

I do not back up Exchange server. But I like to find out about what
non-exchange aware does to the store.

I am not using any proxy or software firewall.

The emails are balnkled randomly. There can be internal or from the
Internet.

Are you running an exchange aware backup utility. Non-exchange aware backups
have been known to do this....

TR

Are you using any thrid-party SMTP handlers (proxies, firewalls, etc...).
Does this issue occur on Internet mail or internal mails (user to user)?

--
Denis McDowell [MSFT]

Hi



I have previously wrote asking for help but did not get any useful help.
Thank you any way.



I am not alone; I found two more people got the same problem too.



What happens is the content of email disappears but To, From, Cc, Subject
and attachments are fine. It happens to any type of email (HTML, Plain ..).



This problem occurs randomly. When a user sends an email it is

blanked.

I did
not