Business Contact Manager

[FJ]

I have just installed Business Contact Manager for
Outlook 2003, however when I go into Outlook I cannot see
the menu option, or access any of the Business Contact
Manager options? Restarted PC, ran EnableBCM.exe, still
no joy.

 

[Sue Mosher [MVP-Outlook]]

Possible issues:

-- BCM will disable itself if the profile contains an Exchange account. This
behavior is by design, but can be circumvented (but not in a supported
fashion). See http://www.slipstick.com/bcm/bcmfaq_more.aspx?id=52

-- If you don't see the Business Tools menu, BCM probably failed to load
when Outlook started. Run Regedit and go to the
HKLM\Software\Microsoft\Office\Outlook\Addins\Microsoft.BusinessSolutions.eC
RM.OutlookAddin.Connect.1 key. If the value for LoadBehavior is something
other than 3, make a backup of the registry, edit LoadBehavior to set it to
3, then restart Outlook.

-- If you get errors during setup, if BCM does not load even after you edit
the LoadBehavior registry value, or if the database does not load, you
should initiate a support incident with Microsoft at
http://support.microsoft.com/default.aspx?scid=fh;en-us;incidentsubmit. You
will need a .Net Passport, but there should be no charge for filing the
request for help if you have a retail copy of Office..

 

[jkbigrig]

I purchased an OEM version of Office SBE 2003 with BCM
from Dell in Jan2004 (with XP Home Edition). BCM worked,
pretty much, with one user account. If I tried to add
another user account: "Database creation has failed".
I reinstalled XP Home Edtion; Office SBE 2003; and BCM.
When Outlook 2003 launches, same error message: "Database
creation has failed." Also, error in Application Event
Log from Day One: "The description for Event ID ( 19011 )
in Source ( MSSQL$MICROSOFTBCM ) cannot be found. The
local computer may not have the necessary registry
information or message DLL files to display messages from
a remote computer. You may be able to use the /AUXSOURCE=
flag to retrieve this description; see Help and Support
for details. The following information is part of the
event: (SpnRegister) : Error 1355."
BCM does not work.

 

[Sue Mosher [MVP-Outlook]]

Was the other user set up as part of the BCMUsers group?