business Contact Manager

[Carolyn]

Have been creating accounts using Business Accounts as category. I went to create a new account and a message "the form required to view this message cannot be displayed. Contact your administrator." I am the only person so there is no administrator. I am stuck. does anyone know what has happened?

 

[Nikki Peterson [MVP - Outlook]]

There is a discussion list specifically for BCM questions:
microsoft.public.outlook.bcm

I will also post this question there with my reply.

This usually is indicative of a "corrupt" forms cache.
However, I am not sure if BCM uses the same forms
cache as the rest of Outlook forms.

The instructions below are for deleting your current forms
cache. They will be created fresh for you upon reopening
Outlook and this procedure will not harm any thing if you
do it.

If you close outlook
Perform a FIND (click on desktop and press <F3>)
(If you are using XP or W2K operating system be
sure to look in hidden files)
Look for FRMCACHE.DAT file.
Delete it from the find window.
Restart Outlook.

When you restart Outlook it will rebuild a fresh new
FRMCACHE.DAT file.

--
Nikki Peterson [MVP - Outlook]

Have been creating accounts using Business Accounts as category. I went to
create a new account and a message "the form required to view this message
cannot be displayed. Contact your administrator." I am the only person so
there is no administrator. I am stuck. does anyone know what has happened?

 

[Patricia Cardoza - [MVP Outlook]]

Nikki,

BCM does suffer from the same caching issues as other forms. Clearing the
cache should help.

--
Patricia Cardoza
Outlook MVP
http://blogs.officezealot.com/cardoza/

Author, Special Edition Using Microsoft Outlook 2003
Author, Absolute Beginner's Guide to OneNote 2003
Lead Author, Access 2003 VBA Programmer's Reference

***Please post all replies to the newsgroups***

 

[Sue Mosher [MVP-Outlook]]

BCM sometimes has what's known as a "forms cache" problem. Clearing the
cache usually fixes it. Choose Tools | Options | Other | Advanced Options |
Custom Forms, then click Manage Forms, then Clear Cache. If simply clearing
the cache doesn't fix the issue, try the other steps detailed at
http://support.microsoft.com/default.aspx?scid=kb;en-us;836558


--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

Have been creating accounts using Business Accounts as category. I went

to create a new account and a message "the form required to view this
message cannot be displayed. Contact your administrator." I am the only
person so there is no administrator. I am stuck. does anyone know what has
happened?