Can not create a new mail message

[Michael_Healy]

Version: 2008
Operating System: Mac OS X 10.4 (Tiger)
Processor: Power PC
Email Client: pop

When I press the new mail message button it does not open a new e-mail window. The keyboard shortcut does not work either. All the other tasks work on the drop down menu.

 

[Diane Ross]

When I press the new mail message button it does not open a new e-mail window.
The keyboard shortcut does not work either. All the other tasks work on the
drop down menu.

Create a new Identity in Entourage using switch Identities under Entourage
in the Menu Bar. Can you create a new message in the new Identity? If yes,
then it's problems in your database. If no, then Go to System Preferences
--> Create a New User in Accounts. Switch to the New User by logging out/in
or use Fast User Switching. Test Entourage there.

If it is your Identity, you need to rebuild.

Make a duplicate in the Finder first as additional backup. A rebuild does
make a duplicate, but sometimes in the process the original and backup get
merged resulting in total disaster. It's rare but it happens.

How to rebuild:

<http://www.entourage.mvps.org/database/rebuild.html>

Let me know what your tests show.