Cannot convert from trial to full version

[Corey Marsh]

Hello,

I just downloaded Office 2007 trial version to my computer and it's
already in reduced functionality mode, despite the fact that I've
already activated it. I've followed all the steps on the MS web site
and even tried deleting the opa12.dat file and restarting. When I go
the activation wizard and hit "convert," nothing happens. The timer
comes up for a second or two, and then nothing.

I've tried reinstalling. No luck.

What's the problem here?

 

[CyberTaz]

I'm afraid there isn't a thing we can do here - This newsgroup is for Word
on the Macintosh. Make sure you've followed the appropriate Activation
instructions you'll find on this page - note that you only get 25 launches
if you don't activate. Contact MS Support if you still have issues:

http://us20.trymicrosoftoffice.com/setupinfo.aspx?culture=en-US

http://support.microsoft.com/

Good Luck |:>)
Bob Jones
[MVP] Office:Mac

 

[FRUSTRATED_AND_ANGRY]

I can only sympathize: I have tried for over a month to get rid of the Office for Mac and can't. The attitude, like the one mentioned in this post is, "I'm afraid there isn't a thing we can do here -"
As a selling device this is probably illegal because the buyer has no way of getting out of a 'contract' having viewed the trial - the blackmail is, you, as the potential buyer, cannot now access your old files. Nice one Microsoft.

 

[Clive Huggan]

The reason CyberTaz said ³I'm afraid there isn't a thing we can do here² is
that here we are only users of Microsoft products, just like you, not
employees. So, surprise, surprise: I'm afraid there isn't a thing we can do
here.

If you want to vent against Microsoft, feel free. But here? -- no point.

Use ³Send feedback² on the Help menu; we have been told someone in Microsoft
does read the messages.

Cheers,

Clive Huggan
==================

 

[CyberTaz]

Did you bother to read beyond the lead-in statement?

If you had, you might have noticed that the reason we couldn't do anything
[more] for this poster is that s/he is using the *Office 2007 for Windows*
trial version. This group deals with the Macintosh products which are
handled by a completely separate business unit within the Microsoft
corporation. There is no "attitude" involved... The poster was helped as
best we could & pointed to the appropriate forum to have the matter dealt
with most effectively. You'll also find that the post you made -- despite
having been submitted to the wrong newsgroup -- has been answered in detail
with offers of additional assistance if needed. And as far as I can tell
you've not submitted any other requests for assistance on the issue to these
forums within the last 90 days. What your allegation of "attitude" is
predicated on I have no idea.

Your final paragraph is equally baseless. Any files created with either
trial version are fully accessible in all regards. It's only the trial
software itself that can't be used beyond the expiration of the trial period
-- that's why it's called a "free trial". At that point you have to either
pay up for a legitimate license to continue using the Office software or
resort to the use of another product capable of working with the file format
you chose to save in. How you might expect to open *any* file without having
the appropriate software I have no idea.

When you shop for a new car the dealer will typically allow you to take a
test drive... Do you expect to be allowed to retain possession of the car
afterward without paying for it?

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[John McGhie]

I am CERTAIN that you have not "tried" at ALL. Utterly certain of it.

You know why? Because "getting rid of the Office for Mac trial" involves
pressing the Delete key. Once. And yeah, there is absolutely nothing we
can do here: the Delete key that needs to be pressed is on YOUR keyboard.
Duh!

The only "contact" you have entered into is to "Pay or Don't Use". That's
it: you pay, you can use, you don't pay, you can't use. If you know any
place that has different rules (and will still be in business next year...)
let us know!

I guess you are too young to realise just how absurd your statements really
are: most eight-year-olds can't imagine that people might know more than
them; that's an awareness that doesn't usually happen until they reach the
age of 12 or so...

You see: I know that you have not even TRIED the Microsoft Office 2008 free
trial, let alone tried to remove it.

You know how I know that? Because if you HAD removed it, and you HAD tried
to use your files after that, you would have discovered that they will open
straight up if you double-click them (unless you have screwed up your system
some other way also).

See? If you didn't even know that, you are talking about something you have
never even seen, let alone used.

So thanks for the great laugh at your expense. We have entered your name in
the running for "The Most Stupid User of 2009", and a win is practically
assured. You may also take out "Most Stupid User of All Time"; who knows,
we await the judges verdict.

{Giggle}

I can only sympathize: I have tried for over a month to get rid of the Office
for Mac and can't. The attitude, like the one mentioned in this post is, "I'm
afraid there isn't a thing we can do here -"
As a selling device this is probably illegal because the buyer has no way of
getting out of a 'contract' having viewed the trial - the blackmail is, you,
as the potential buyer, cannot now access your old files. Nice one Microsoft.

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:[email protected]