Cannot Install 12.0.1

[Balrob]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel

I downloaded the update and it can not find a volume to install the update on - it puts a big red exclamation point on my Internal HD icon. If I select the HD anyway it says:
"You cannot install Microsoft Office 2008 for Mac 12.0.1 Update on this volume. A version of the software required to install this update was not found on this volume."

I have Office 2008 installed in my /Applications folder. It was an upgrade from Office 2004 (which was an upgrade from Office X). The Office 2004 folder is still in my Applications folder (by Office X is not).

If I choose "Check for Updates" from the help menu of any of the Office apps, it says "There are no updates available for your Microsoft software at this time. Please check later." MS AutoUpdate is version 2.1.1 (080211)

 

[Corentin Cras-Méneur]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel

I downloaded the update and it can not find a volume to install the
update on - it puts a big red exclamation point on my Internal HD icon.
If I select the HD anyway it says: "You cannot install Microsoft Office
2008 for Mac 12.0.1 Update on this volume. A version of the software
required to install this update was not found on this volume."

Can you try rebooting and relaunching the udpater again?

[...]

If I choose "Check for Updates" from the help menu of any of the Office
apps, it says "There are no updates available for your Microsoft
software at this time. Please check later." MS AutoUpdate is version
2.1.1 (080211)

The update is not yet up on the auto-update servers. You can only
manually download it from the MS site at this point,

Corentin

 

[Balrob]

Thanks Coretin,
I have tried the following steps (each separately and with a re-update attempt for each step), so far to no avail:

I have rebooted
I have logged in as a new Admin user
I have repaired permissions

Any other suggestions?

Ok, understood, that the update isn't on the AutoUpdate servers yet.

I don't know if this is pertinent, but the following is written to the system log when I mount the update DMG:
Finder[191] Unable to clear quarantine `Office 2008 for Mac 12.0.1 Update.mpkg': 30

?

 

[Diane Ross]

I have tried the following steps (each separately and with a re-update attempt
for each step), so far to no avail:

I have rebooted
I have logged in as a new Admin user
I have repaired permissions

Read:

Color me confused over updates (The Entourage Help Blog)
<http://blog.entourage.mvps.org/2008/03/entourage_still_states_1200.html>

 

[John McGhie]

So the package has been "Quarantined". Why would that have happened? Are
you running an AntiVirus?

Either way:

1) Start the Updater.

2) Hit Command + L as soon as it starts.

That should bring up its Log window, and you can watch to see what it is
doing.

Note: The Updater uses Apple's Installer to install itself. Apple's
installer uses Spotlight to find things. If Spotlight can't find the Office
2008 folder contents, the updater will fail.

Cheers

Thanks Coretin,
I have tried the following steps (each separately and with a re-update attempt
for each step), so far to no avail:

I have rebooted
I have logged in as a new Admin user
I have repaired permissions

Any other suggestions?

Ok, understood, that the update isn't on the AutoUpdate servers yet.

I don't know if this is pertinent, but the following is written to the system
log when I mount the update DMG:
Finder[191] Unable to clear quarantine `Office 2008 for Mac 12.0.1
Update.mpkg': 30

?

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John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]

 

[Balrob]

Thank you for the suggestions - my issue is now resolved.

I hit cmd-L in the installer - but the log gave no clues.

I then proceeded to remove Office, as per Diane's suggestion, but the Remove Office app crashed and would not launch. Perhaps this hints at some kind of file corruption on my system.

So, I re-installed Office 2008 over the top of the existing install without removing anything first. This didn't duplicate the install - it just overwrote the files (but didn't alter the config).
The install worked fine - and then the update applied smoothly.

So, perhaps, if you receive this error - just install office again (without uninstalling your existing install) and try again.

regards

 

[John McGhie]

Glad you got it going!

If you re-install in such circumstances, the installer will simply add files
that are not present on the disk (or: that it can't find).

If your issue was caused by a missing file, then this would indeed fix it.

Cheers

Thank you for the suggestions - my issue is now resolved.

I hit cmd-L in the installer - but the log gave no clues.

I then proceeded to remove Office, as per Diane's suggestion, but the Remove
Office app crashed and would not launch. Perhaps this hints at some kind of
file corruption on my system.

So, I re-installed Office 2008 over the top of the existing install without
removing anything first. This didn't duplicate the install - it just overwrote
the files (but didn't alter the config).
The install worked fine - and then the update applied smoothly.

So, perhaps, if you receive this error - just install office again (without
uninstalling your existing install) and try again.

regards

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]

 

[ncrane]

This is why my friends and I call this company Microsux. I am in charge of 10 computers in my office. All of these computers are running the latest editions of Leopard, and MS Office 2008. Four of the computers are brand new, and I personally installed them into the system. The other six I have personally updated to Leopard and MS Office 2008, form "X". A few have them have been having intermittent "unexpected quitting" problems in excel. I immediately found an update on Apple's site and installed updated 9 of the 10 computers without a hitch.

The problem I am having, this "a version of this software required to update is missing" error message is happening a new computer with a fresh install (two weeks!).

I attempted to reinstall over the existing version as described in the above post, and that resulted in a corruption of the rules in entourage. There is no way that I am going to uninstall and reinstall this application. I would rather drive to Redmond and... aw forget it. Can anyone help?

 

[John McGhie]

The problem I am having, this "a version of this software required to update
is missing" error message is happening a new computer with a fresh install
(two weeks!).

Yep: Generically, it means the Application folder is not on the boot
partition, so the damned installer can't find both at the same time.

For various good reasons to do with enabling unattended installs on large
networks, Microsoft has switched over to using Apple's installer
application. Apparently, a documented restriction of this version, is that
it cannot update applications that are not in the boot partition.

It sounds a bit suss to me, but that's the information I have. So far,
no-one I've spoken to has suggested that there's a way around this. There's
gotta be -- but I haven't found it.

I attempted to reinstall over the existing version as described in the above
post, and that resulted in a corruption of the rules in entourage. There is no
way that I am going to uninstall and reinstall this application.

Wanna bet?

I would rather drive to Redmond and...

You would? Have you SEEN the price of petrol this week??

Can anyone help?

I don't know if anyone has tried this yet:

1) Move one of those Office 2008 folders back onto the boot partition of
its machine, in the Applications folder.

2) Run Disk Utility and fix permissions on the boot volume.

2) Run the updater. It should succeed now.

3) Copy the Office 2008 folder to your preferred partition on each of the
other machines, overwriting all. Try this on only ONE machine first!!

4) Fix Permissions on each boot volume.

5) Do a power-off restart on each machine (to rebuild the caches).

6) If we get lucky, all should be well. The applications may start slowly
the first time. But when they come up, they should be at 12.0.1 level.

Because this does not hit the Microsoft User Data folder, all of Entourage's
rules should be OK. Fixing permissions should result in everything
re-connecting properly. The restart should re-initialise the caches that
are a fertile source of irritation during such operations.

And if it doesn't work, someone else may have a better idea

Hope this helps

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]

 

[Diane Ross]

For various good reasons to do with enabling unattended installs on large
networks, Microsoft has switched over to using Apple's installer
application. Apparently, a documented restriction of this version, is that
it cannot update applications that are not in the boot partition.

I don't think the Apple installer will allow you to move Apple applications
like Safari either.

 

[craig]

I would just like too add that I also had this problem, but simply ran
the installer over top of my existing installation, and then the
update worked for me.

Loving my macbook AIR! Read about it here:
http://www.straferight.com/forums/game-hardware-reviews/176536-review-apple-macbook-air.html

Thanks for the tips people

 

[John McGhie]

Craig:

Didn't we have sharp words with you before about coming in here and
provoking envy and lust amongst us CantAffordNewToyseratti??

I would just like too add that I also had this problem, but simply ran
the installer over top of my existing installation, and then the
update worked for me.

Loving my macbook AIR! Read about it here:
http://www.straferight.com/forums/game-hardware-reviews/176536-review-apple-ma
cbook-air.html

Thanks for the tips people

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Sydney, Australia. mailto:[email protected]

 

[pkespen]

I believe I solved this. See here:
<http://www.officeformac.com/.ee9add5>

and I'll copy it to this thread here too:

I was also having the problem where the Office 2008 12.0.1 update installer was failing with an alert and telling me that there was nothing to update.

I tried all the suggestions already put forward here (removing, reinstalling, etc.) and none of them worked.

I don't like guessing, there's got to be a reason that the update installer thinks there's nothing to update

So since I know DTrace and Leopard now has DTrace, I wrote a short DTrace script to examine all files that Installer was opening as it happened:

#!/usr/sbin/dtrace -qs

syscall:pen*:entry
/execname == "Installer"/
{
printf("filename=%s\n",copyinstr(arg0));
}

and ran it. Turns out that when the Installer gets to the point that it's going to start installing the update, it actually tries to update the virtual disk that the update is mounted from and running out of, instead of the hard drive, despite the fact that I told it to update the hard drive during the installer dialog. Same thing happens when the Microsoft Office 2008 DVD is mounted when the update installer is running.

So, I copied the 12.0.1 update installer from the virtual disk to my desktop and ejected the virtual disk and the Office 2008 DVD.

Reran the 12.0.1 update installer from my desktop and it working perfectly.

Problem solved.

 

[Corentin Cras-Méneur]

and ran it. Turns out that when the Installer gets to the point that
it's going to start installing the update, it actually tries to update
the virtual disk that the update is mounted from and running out of,
instead of the hard drive, despite the fact that I told it to update the
hard drive during the installer dialog. Same thing happens when the
Microsoft Office 2008 DVD is mounted when the update installer is
running.

Very very very good point!!!
I indeed had the DVD mounted when my update failed.

Corentin

 

[RedRockMama]

HELP. I still cannot install this update. I checked Spotlight to be sure 'it" can find the setup assistant, I repaired disk permissions, I reloaded Office 2008 (did not do an uninstall - and when I re-installed, it did not find the one currently installed in my Apps Folder), I copied the update.dmg to my desktop, emptied my trash, and it STILL does not install.
What am I missing????
Thx!

 

[pkespen]

Don't copy the update.dmg to your desktop, instead:

open the update.dmg and copy it's contents (the 12.0.1 update installer app) to your desktop. Then "eject" the update.dmg virtual disk that was mounted when you opened the update.dmg and also make sure your Office DVD is ejected (if it was in). Then run the 12.0.1 update installer app that's on your desktop.

 

[Corentin Cras-Méneur]

I copied the update.dmg to my desktop, emptied my trash, and it STILL
does not install.

Ny understanding is that it's not the dmb you need to copy to the
desktop,
You need to open the dmg and take the installer from the mouted disk
image and copy this one on the desktop. Then launch the copy ion the
desktop to see if it agrees to update.

Corentin