Hi JE,
Thank you for the posting. Sorry for the delay of your another post. I'm
glad to assist you on this issue.
My understanding on this issue is: Save or Save As menus in Word 2000 do
not work. If this is not correct, please feel free to let me know.
I notice that you have reinstalled Office. I think this problem will be
resolved after a complete uninstall and re-install. You can follow these
steps to perform it:
1. Download and install the Windows Installer Cleanup utility following the
article below:
290301 Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/?id=290301
2. Run this utility and check if Office 2000(or other Office version) is
listed.
3. Select Office Products and then click Remove.
4. Click Start, and then click Run.
5. In the "Open" (without the quotation marks) box, type "regedit" (without
the quotation marks), and then press ENTER.
WARNING: If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result from using
Registry Editor incorrectly. Use Registry Editor at your own risk.
6. Backup the entire registry and then rename or delete the following
registry keys if present:
(Note: '#' represents any number {0-9, A-F})
HKEY_CLASSES_ROOT\Installer\Components
HKEY_CLASSES_ROOT\Installer\Products\904###0900063D11C8EF10054038389C
HKEY_CLASSES_ROOT\Installer\Features\904###0900063D11C8EF10054038389C
HKEY_CLASSES_ROOT\Installer\Patches
HKEY_CURRENT_USER\Software\Microsoft\Installer\Components
HKEY_CURRENT_USER\Software\Microsoft\Installer\Features\904###0900063D11C8EF
10054038389C
HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\904###0900063D11C8EF
10054038389C
HKEY_CURRENT_USER\Software\Microsoft\Installer\Patches
HKEY_CURRENT_USER\Software\Microsoft\Office
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Installer\Produc
ts\904###0900063D11C8EF10054038389C
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Components
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\904###0900063D11C8EF1
0054038389C
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Patches
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\904###0900063D11C8EF1
0054038389C
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Produ
cts\904###0900063D11C8EF10054038389C
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserD
ata\S-#-#-##\Products\904###0900063D11C8EF10054038389C
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\<GUID
OFF2000: GUID = {0#0#0409-78E1-11D2-B60F-006097C998E7}
OFF2002: GUID = {9###0409-6000-11D3-8CFE-0050048383C9}
OFF2003: GUID = {9###0409-6000-11D3-8CFE-0150048383C9}
7. Open Windows Explorer.
8. On the Tools menu, click Folder Options (or, click Folder Options on the
View menu), and then click the View tab.
9. Click to select the "Show hidden files and folders" check box (or click
to select the "Show all files" check box), and then click OK.
10. Rename or delete the following folders
C:\Program Files\Microsoft Office
C:\Program Files\Common Files\Microsoft Shared\Office9
C:\Program Files\Common Files\Microsoft Shared\Office10
C:\Program Files\Common Files\Microsoft Shared\OFFICE11
C:\Documents and Settings\<UserName>\Application Data\Microsoft\Office
C:\Documents and Settings\All Users\Application Data\Microsoft\Office
C:\Program Files\OfficeUpdate
C:\Program Files\OfficeUpdate11
11. To remove MAPI, search for and rename the following files/folders:
C:\Windows\system32\mapi32.dll
C:\Windows\system32\mapisvc.inf
C:\Program Files\Common Files\System\Msmapi
C:\Program Files\Common Files\System\Mapi
In Office 2003, MAPI components are installed to the following folder:
C:\Program Files\Common Files\System\Msmapi
In Office 2002, MAPI components are installed to the following folder:
C:\Program Files\Common Files\System\Mapi
12. Delete contents of %temp%
After the steps above, please reinstall Office 2000.
I hope the information helps. If you need further assistance on this issue,
please let me know.
Hope this helps!
Sincerely,
Jacky Gu
Microsoft Online Partner Support
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--------------------
| Thread-Topic: Cannot Save or Save As in Word 2000 SP1 (2)
| thread-index: AcT3YhxO2RiEzaK2RlW2DnNpIyh4eg==
| X-WBNR-Posting-Host: 24.207.194.230
| From: =?Utf-8?B?amU3Mzgz?= <
[email protected]>
| Subject: Cannot Save or Save As in Word 2000 SP1 (2)
| Date: Mon, 10 Jan 2005 14:17:02 -0800
| Lines: 17
| Message-ID: <
[email protected]>
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|
| When I select Save or Save As from the file menu, or click on the save
| toolbar button, nothing happens. The pointer turns to an hourglass for a
| second, but I am never presented with the save as dialog box. This occurs
| while trying to save new as well as existing files.
|
| I'm using Word 2000 SP 1 as included in Works Suite, running on Win98.
|
| I have tried repairing the Word installation as well as uninstalling and
| re-installing to no avail.
| This is a stand alone computer without internet access or email.
Documents
| are just created and printed on it.
|
| Any help would be appreciated.
|
|
| --
| JE
|
