Cannot Send Email using Outlook Office, but can with Outlook Expre

[Marc]

I see in the boards I am not the only one with this problem, I would like to
give you an Error code or a copy of the message only there isn't any.

you push the send/recieve button and it does it's thing, only it will not
send any outgoing messages, they are still in my Outbox, and the messages I
send to my other accounts arn't being recieved, however I have two Email
accounts set up here, 1 works and the other does not. However on Outlook
Express, they both work, and I have the settings to match.

I have tried to change the settings, the SMPT allows connection at both
ports 25 and 26, No matter what I do it won't work, I know it's not the ISP
since it works on my Desktop using Outlook Express.

Anyone got any Ideas I havn't tried yet?

 

[Vince Averello [MVP-Outlook]]

Do you get any error messages when trying to send in Outlook? This might
help in solving your issue. Also, which version of Outlook are you using?

 

[Brian Tillman]

Do you get any error messages when trying to send in Outlook?

 

[Brian Tillman]

I have two Email accounts set up here, 1 works and the other does
not. However on Outlook Express, they both work, and I have the
settings to match.

Have you tried removing the accounts in Outlook and importing them from
Outlook Express?

 

[Marc]

I tried that, howerver I always get No Internet Import file found, however I
know there is a iaf file cuzz I made one. And thats trying to use the Import
Function.

 

[Vince Averello [MVP-Outlook]]

Do you have multiple email accounts setup in Outlook?

 

[Brian Tillman]

I tried that, howerver I always get No Internet Import file found,
however I know there is a iaf file cuzz I made one. And thats trying
to use the Import Function.

Importing Outlook Express accounts within Outlook doesn't use an iaf file.
It queries OE directly.

 

[Marc]

Yes, One works mail.telus.net however mail.mhpc.ca Does not work, I tried
having mhpc.ca as it's only email account, but still no luck.

 

[Vince Averello [MVP-Outlook]]

If you remove the account that works (the telus.net account) then try to
send mail, what happens? Sorry for the long road we're going down but I'm
trying to get a handle on your issue.

 

[Marc]

Sorry for the late Reply, had trouble trying to find away to post t
this threat

Anyways, I removed the Telus.net account and now I get an Error code,
(0x8004210B) and (0x80042109).

I readded the Account, and the Error code goes away, nothing is shown,
no error message or anything as before.

I tried to do the Detect and Repair function under help, but that di
not solve my problem eather.


Hope you can help

 

[Marc]

Never mind I just stopped using Outlook 2002.

Problem Solved.

 

[Marc]

Never mind, I just stopped using Outlook 2002.

Problem Solved.

 

[julie]

I am also unable to send outgoing mail from Outlook like Marc and a
following this thread-please continue to post any suggestions you ma
have. Unfortunately, I am determined not to migrate! The onl
difference I've read from Marc is that I'm using version 2003 SP1 and
only get this error number 0x80042109 not the other one. I also jus
visited the Microsoft Updates website and installed all the critica
ones for Windows and Office which I hadn't done for a while but i
didn't solve this problem. Please let me know if you have furthe
suggestions.
Thanks in advance!
Juli

 

[Brian Tillman]

I am also unable to send outgoing mail from Outlook like Marc and am
following this thread-please continue to post any suggestions you may
have. Unfortunately, I am determined not to migrate! The only
difference I've read from Marc is that I'm using version 2003 SP1 and
I only get this error number 0x80042109 not the other one.

The main things to check are that you're not using an antivirus scanner to
scan outoging mail, that your account settings, including SSL and SPA, are
correct and that you're properly authenticating to your outgoing server.

 

[julie]

Thanks Brian-still not working, the settings are correct and Comcas
said it was not an issue with their server but the test error says th
server was found but there was no response and that Outlook could no
connect to the outgoing mail server (SMTP). The SSL is correct but
am not sure what the SPA is but I do not have and am told I don't nee
authenication protocals set up if it is that. Any further suggestion
welcome

 

[Brian Tillman]

Thanks Brian-still not working, the settings are correct and Comcast
said it was not an issue with their server but the test error says the
server was found but there was no response and that Outlook could not
connect to the outgoing mail server (SMTP). The SSL is correct but I
am not sure what the SPA is but I do not have and am told I don't need
authenication protocals set up if it is that. Any further suggestions
welcome.

Comcast certainly requires authentication to the outgoing server. Is the
"My outgoing server (SMTP) requires authentication" box on the Outgoing
Server tab of your account properties pages checked? The SPA setting should
be on the "Internet E-mail settings" page of your account.

Can you telnet to the SMTP server? Open a command prompt window and enter

telnet smtp.comcast.net 25

or whatever SMTP server Comcast wants you to use. You should see something
like this:

telnet smtp.comcast.net 25
Trying... Connected to SMTP.COMCAST.NET.

220 comcast.net - Maillennium ESMTP/MULTIBOX sccrmhc13 #3
quit

"quit" is what you type to end the connection. It could also be that
Comcast doesn't use port 25 for the SMTP mail server, but they should have
told you that. Also, have you looked at these pages:
http://www.comcast.com/Support/Corp1/FAQ/FaqDetail_2360.html

 

[julie]

Thanks Brian. Yes, I checked the website and all setting are correct.
I now see this post is in the "installation" category but I actuall
already have had both the Comcast service and Outlook Offic
installed/up an working for a few years now so the problem i
specifically why all of a sudden Outlook just won't send out bu
everything else is working ok? In the original thread it sounds lik
Marc didn't have a problem using Outlook Express to work around this-s
what would be a difference why Outlook Office wouldn't work? Back t
your advice-I did the telnet (if that is Run>enter in address you gave
and it said "connecting to ..." and then the box would just disappea
without prompting to quit or giving any other messages. An
yes-however you know that-the number 25 is supposed to be entered i
the outgoing server option so I take it that is right? Does this tel
you anything? I just found a post on this on a website vnu networ
that said to check the Event Log for errors and I found the followin
message, I'm not very technical so if you know what to do for this le
me know. It might take me a while as I've tried multiple browsers bu
am unable to pull up the microsoft website links I'm finding abou
this. Here is the event log error:
The MOF file created for the Outlook service could not be loaded. Th
error code returned by the MOF Compiler is contained in the Recor
Data. Before the performance counters of this service can be collecte
by WMI the MOF file will need to be loaded manually. Contact the vendo
of this service for additional information

 

[Brian Tillman]

Back to your advice-I did the telnet (if that is Run>enter in address
you gave) and it said "connecting to ..." and then the box would just
disappear without prompting to quit or giving any other messages.

That's not what I said. I said to open a command prompt window in which to
enter the telnet command. Click Start>All Programs>Accessories>Command
Prompt or Start>Run and enter "cmd" in the Open field.

And yes-however you know that-the number 25 is supposed to be entered in
the outgoing server option so I take it that is right?

That's the standard port on which SMTP servers listen for connections. Some
ISPs configure their SMTP servers to listen on alternate ports, but it's
rare and they usually document the change on their web pages.

I just found a post on this on a website vnu network
that said to check the Event Log for errors and I found the following
message, I'm not very technical so if you know what to do for this let
me know. It might take me a while as I've tried multiple browsers but
am unable to pull up the microsoft website links I'm finding about
this. Here is the event log error:
The MOF file created for the Outlook service could not be loaded. The
error code returned by the MOF Compiler is contained in the Record
Data. Before the performance counters of this service can be collected
by WMI the MOF file will need to be loaded manually. Contact the
vendor of this service for additional information.

I don't recognize that error. Sorry.

 

[julie]

got it-I opened the command prompt as specified and get the error "Coul
not open connection to the host on port 25, Connect failed"...does thi
tell you something?
Thanks for your patience-
Juli

 

[Brian Tillman]

got it-I opened the command prompt as specified and get the error
"Could not open connection to the host on port 25, Connect
failed"...does this tell you something?

It tells me that if you specified your SMTP server name correctly, then
either the networking on your PC is improperly configured (in which case
you'd probably not be able to receive mail, either, or connect to the
Internet) or your ISP server has a problem.