can't activate by telephone

Pete · Jun 10, 2004

I just installed Office 2003 Pro on a new computer that I
built. The motherboard was faulty and I had to install a
new one. Both XP and Office asked me to authorize again.
It worked fine by telephone of XP, but when I select
authorize by telephone for Office, the Activation wizard
window just closes. I have tried reinstalling Office and
then uninstalling and installing again but the problem
persists. I've disabled Norton firewall and anti-virus
and rebooted without them, but the wizard still does the
same thing. I got the phone number I need for activation,
but they will not do it without the installation ID that
would appear on the next screen of the wizard. Any ideas?

Bob Buckland ?:-\) · Jun 10, 2004

Hi Pete,

Is this a retail full copy of Office 2003 rather than a
60 day trial? The trial copies do not have telephone
activation available.

========
I just installed Office 2003 Pro on a new computer that I
built. The motherboard was faulty and I had to install a
new one. Both XP and Office asked me to authorize again.
It worked fine by telephone of XP, but when I select
authorize by telephone for Office, the Activation wizard
window just closes. I have tried reinstalling Office and
then uninstalling and installing again but the problem
persists. I've disabled Norton firewall and anti-virus
and rebooted without them, but the wizard still does the
same thing. I got the phone number I need for activation,
but they will not do it without the installation ID that
would appear on the next screen of the wizard. Any ideas? >>

Bob Buckland ?:-\) · Jun 10, 2004

Hi Pete,

Is this a retail full copy of Office 2003 rather than a
60 day trial? The trial copies do not have telephone
activation available.

========
I just installed Office 2003 Pro on a new computer that I
built. The motherboard was faulty and I had to install a
new one. Both XP and Office asked me to authorize again.
It worked fine by telephone of XP, but when I select
authorize by telephone for Office, the Activation wizard
window just closes. I have tried reinstalling Office and
then uninstalling and installing again but the problem
persists. I've disabled Norton firewall and anti-virus
and rebooted without them, but the wizard still does the
same thing. I got the phone number I need for activation,
but they will not do it without the installation ID that
would appear on the next screen of the wizard. Any ideas? >>

Bob Buckland ?:-\) · Jun 10, 2004

Hi Pete,

Is this a retail full copy of Office 2003 rather than a
60 day trial? The trial copies do not have telephone
activation available.

========
I just installed Office 2003 Pro on a new computer that I
built. The motherboard was faulty and I had to install a
new one. Both XP and Office asked me to authorize again.
It worked fine by telephone of XP, but when I select
authorize by telephone for Office, the Activation wizard
window just closes. I have tried reinstalling Office and
then uninstalling and installing again but the problem
persists. I've disabled Norton firewall and anti-virus
and rebooted without them, but the wizard still does the
same thing. I got the phone number I need for activation,
but they will not do it without the installation ID that
would appear on the next screen of the wizard. Any ideas? >>

Bob Buckland ?:-\) · Jun 10, 2004

Hi Pete,

Is this a retail full copy of Office 2003 rather than a
60 day trial? The trial copies do not have telephone
activation available.

========
I just installed Office 2003 Pro on a new computer that I
built. The motherboard was faulty and I had to install a
new one. Both XP and Office asked me to authorize again.
It worked fine by telephone of XP, but when I select
authorize by telephone for Office, the Activation wizard
window just closes. I have tried reinstalling Office and
then uninstalling and installing again but the problem
persists. I've disabled Norton firewall and anti-virus
and rebooted without them, but the wizard still does the
same thing. I got the phone number I need for activation,
but they will not do it without the installation ID that
would appear on the next screen of the wizard. Any ideas? >>

Bob Buckland ?:-\) · Jun 10, 2004

Hi Pete,

Is this a retail full copy of Office 2003 rather than a
60 day trial? The trial copies do not have telephone
activation available.

========
I just installed Office 2003 Pro on a new computer that I
built. The motherboard was faulty and I had to install a
new one. Both XP and Office asked me to authorize again.
It worked fine by telephone of XP, but when I select
authorize by telephone for Office, the Activation wizard
window just closes. I have tried reinstalling Office and
then uninstalling and installing again but the problem
persists. I've disabled Norton firewall and anti-virus
and rebooted without them, but the wizard still does the
same thing. I got the phone number I need for activation,
but they will not do it without the installation ID that
would appear on the next screen of the wizard. Any ideas? >>

Bob Buckland ?:-\) · Jun 10, 2004

Hi Pete,

Is this a retail full copy of Office 2003 rather than a
60 day trial? The trial copies do not have telephone
activation available.

========
I just installed Office 2003 Pro on a new computer that I
built. The motherboard was faulty and I had to install a
new one. Both XP and Office asked me to authorize again.
It worked fine by telephone of XP, but when I select
authorize by telephone for Office, the Activation wizard
window just closes. I have tried reinstalling Office and
then uninstalling and installing again but the problem
persists. I've disabled Norton firewall and anti-virus
and rebooted without them, but the wizard still does the
same thing. I got the phone number I need for activation,
but they will not do it without the installation ID that
would appear on the next screen of the wizard. Any ideas? >>

Pete · Jun 10, 2004