can't download templates

[Rita]

When I click on the download button for a template, nothing happens. On the
task bar at the bottom of the monitor screen, I get a message that says,
"Error on Page. What should I do?

 

[Paul Ballou]

Try refreshing the page

Empty your Temporary Internet Files cache
In Internet Explorer, click Tools, and then click Internet Options.
On the General tab, click Delete Files.

--
Paul Ballou
MVP Office
http://office.microsoft.com/clipart/default.aspx
http://office.microsoft.com/templates
http://office.microsoft.com/home

Control the things you can and Don't Worry about the things you can't
control.

 

[Beth Melton]

Do you have Windows XP SP-2 and miss the notice in yellow at the top
that Active X controls were disabled?

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Rita]

Ok. Thanks. I did that and it worked.

Try refreshing the page

Empty your Temporary Internet Files cache
In Internet Explorer, click Tools, and then click Internet Options.
On the General tab, click Delete Files.

--
Paul Ballou
MVP Office
http://office.microsoft.com/clipart/default.aspx
http://office.microsoft.com/templates
http://office.microsoft.com/home

Control the things you can and Don't Worry about the things you can't
control.

 

[Rita]

Thank you for replying. Could you please help me further? I have Windows XP.
Is SP-2 Service Pack 2? What am I supposed to do about the Active X controls?
My pop up blocker is turned on. Sometimes I temporarily turn it off. I read
about the Active X controls, but I didn't understand it all. I left my
computer at the default settings for security. Am I supposed to enable or
disable the Active X controls to download a template. I will appreciate
whatever help you can give me in understanding this.

 

[Beth Melton]

Yes, SP-2 is Service Page 2. The Template Gallery uses an Active X
control to deliver the template to you and it needs to be enabled. If
it has been blocked there will be yellow info bar just below the
Address bar. If you click on it there will be an selection along the
lines of "Enable blocked content".

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Rita]

Wonderful! I understand now. Thank you so much for your help!!! I printed out
your response and will keep it so I won't forget what I just learned!!!
Thanks again.