Certain TTF Fonts not appearing in Office 2008

[AlphaBovine]

System: MacBook Pro 10.5.1 (Intel), Office 2008 S&H Edition

After installing Office 2008 from Student 2004 the biggest problem I have run into is missing fonts. In my line of work I have several licensed font libraries that I use extensively each day. About half of them no longer show up under Office 2008 either in WYSIWYG or List fonts.

The fonts are valid as I have been using them for about a year now and only after upgrading to 2008 have they disappeared. I can't figure out a common denominator as to why some are there and others are not. They are all TTF's, validated and beyond that I can't tell a difference. One font, "FG Doretta.ttf" will show up fine but "CK Roxy.ttf" will not be there.

And yes I checked my Font Book to make sure they were enabled and everything is where it should be. The fonts are available on every other application, but not on the Office Suite.

Anybody have any similar experiences and hopefully answers?

 

[John McGhie]

Check your "Disabled Fonts" folder. Office 2008 moves what it thinks are
old or redundant fonts into there. If that's gone wrong, it may have moved
them in there. Move them out again.

System: MacBook Pro 10.5.1 (Intel), Office 2008 S&H Edition

After installing Office 2008 from Student 2004 the biggest problem I have run
into is missing fonts. In my line of work I have several licensed font
libraries that I use extensively each day. About half of them no longer show
up under Office 2008 either in WYSIWYG or List fonts.

The fonts are valid as I have been using them for about a year now and only
after upgrading to 2008 have they disappeared. I can't figure out a common
denominator as to why some are there and others are not. They are all TTF's,
validated and beyond that I can't tell a difference. One font, "FG
Doretta.ttf" will show up fine but "CK Roxy.ttf" will not be there.

And yes I checked my Font Book to make sure they were enabled and everything
is where it should be. The fonts are available on every other application, but
not on the Office Suite.

Anybody have any similar experiences and hopefully answers?

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia
+61 4 1209 1410, mailto:[email protected]

 

[AlphaBovine]

John, thanks for the tip, but all the fonts are where they are supposed to be and nothing I need is in the "Fonts Disabled" folder. :-(

 

[William Smith]

John, thanks for the tip, but all the fonts are where they are supposed
to be and nothing I need is in the "Fonts Disabled" folder. :-(

I'd suggest deleting your font caches using a utility like Cocktail AND
restarting your computer.

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

 

[FrankRP]

I had the same problem with Brush Script, a TT font. It got moved to the Disabled Fonts folder. I moved it out of there and put it in both the /Library/Font folder and in the user/Library/Font folder. Then restarted. I'm not sure which one worked, but it now shows up. Just be sure to NOT put it into the System/Library/Font folder. That's reserved. (I made that mistake and it didn't show up.)

 

[Johnfowles]

I have a similar problem. I puchased yesterday two fonts in OTF format I need for my business templates, installed them properly and they do show up everywhere except in Office 2008. I cleaned all the caches using onyx and manually, validated all y fonts to see if I had an old style conflict. Nothing did the trick and this is a real problem.

 

[John McGhie]

Without knowing the names, versions, and manufacturers of the fonts, I am
not sure what to suggest.

There is a bug in Word with OTF fonts, and they are working on it.

What would really help is if Microsoft knew which fonts, so they can go and
buy copies and make sure they work.

I have a similar problem. I puchased yesterday two fonts in OTF format I need
for my business templates, installed them properly and they do show up
everywhere except in Office 2008. I cleaned all the caches using onyx and
manually, validated all y fonts to see if I had an old style conflict. Nothing
did the trick and this is a real problem.

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia
+61 4 1209 1410, mailto:[email protected]

 

[Johnfowles]

The fonts I purchased are Meta Condensed Pro Black and Extrabold from Fontshop. I favoured the OTF format over Type 1 after reading a lot about how Leopard handle fonts. These fonts are mighty expensive at around 80$ each and Fontshop is a very well known company.

Also, I did try a new user as someone suggested and they don't show up either.

 

[John McGhie]

Thanks John:

I'll put that through to Microsoft and see what they have to say...

Cheers

The fonts I purchased are Meta Condensed Pro Black and Extrabold from
Fontshop. I favoured the OTF format over Type 1 after reading a lot about how
Leopard handle fonts. These fonts are mighty expensive at around 80$ each and
Fontshop is a very well known company.

Also, I did try a new user as someone suggested and they don't show up either.

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia
+61 4 1209 1410, mailto:[email protected]

 

[AlphaBovine]

Some of my fonts are the original system fonts and other various ones my company has purchased as time has gone on from various font suppliers.

I have submitted a full list (way too long to post here) to Microsoft and lets keep our fingers crossed, but something tells me if it is this many fonts and not just an isolated few, it is an inherent problem with the way Office talks to the OS or something similar. Not a programmer but the simplest solution......

 

[John McGhie]

For most users, you should see "one" or perhaps "two" fonts not appearing.
If you see more than that, it's a different bug.

It's a confirmed bug, and they're working on a fix.

In the meantime, if you use a "Flat" font list (e.g. The Font Menu) the
missing fonts ought to appear there.

Hope this helps

Some of my fonts are the original system fonts and other various ones my
company has purchased as time has gone on from various font suppliers.

I have submitted a full list (way too long to post here) to Microsoft and lets
keep our fingers crossed, but something tells me if it is this many fonts and
not just an isolated few, it is an inherent problem with the way Office talks
to the OS or something similar. Not a programmer but the simplest
solution......

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia
+61 4 1209 1410, mailto:[email protected]

 

[Daiya Mitchell]

In the meantime, if you use a "Flat" font list (e.g. The Font Menu) the
missing fonts ought to appear there.

I thought the Format | Font dialog (with the teeny little box) was the
"flat" font list.

Note: you can navigate that long list of fonts by typing letters.

 

[John McGhie]

Yeah, my bad...

I thought the Format | Font dialog (with the teeny little box) was the
"flat" font list.

Note: you can navigate that long list of fonts by typing letters.

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia
+61 4 1209 1410, mailto:[email protected]

 

[AlphaBovine]

Well, after the 12.0.1 update the font issue is still there. There was no increase in the amount of fonts so I still can't figure out why only about 60% of my font library is missing.

@ John - THe Format &gt; Font list works great as everything is there so it must be something with the WYSIWYG font list on the main toolbar then. Thanks so much as this will work as a work around until the main toolbar is fixed in a future update.

Thank you all for your time!