computer freeze on deleting message

[Matt Bartle]

System: Dell Optiplex GX270, Windows XP SP2, Office 2000 SP3, Outlook in
POP3 mode.

Problem: Open Outlook, try to delete messages from Inbox or any other
folder - sometimes it works, and sometimes the screen goes black and I have
to power off and on. No Windows blue screen, nothing in the logs, just a
black screen.

Tried: reinstalled XP SP2 (Dell's suggestion), ran Office repair, ran
chkdsk, virus scan, spyware scan. Computer passes all tests on Dell
diagnostic CD - no memory or HD errors. Created new Outlook account with
different user and it happens there, too.

Any other suggestions??

Thanks!

--Matt B.

 

[Vince Averello [MVP-Outlook]]

One thing you didn't mention running is ScanPST.EXE. Have you run it and
checked the status of your PST file? The PST should be in the C:\Documents
and Settings\<user name>\Local Settings\Application Data\Microsoft\Outlook
directory (by default).

 

[Matt Bartle]

I should have mentioned that - I did run scanpst (no problems), and also got
the same result with a completely new .pst file.

--Matt

 

[Vince Averello [MVP-Outlook]]

Damn, persistent issue isn't it. Let me see if I (or someone else that
wanders through here) can come up with something.