R
RClark
When trying to create a new email I can not retreive contacts from my address
book
book
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R
Russ Valentine
No question is answered more frequently in this group than this one. We
cannot address yours because you provided no information, such as your
Outlook version, how you connected to your Outlook data file and how you
configured your address book view. I'll just repost the same information we
do every day:
It is not unusual for the Outlook Address Book to “lose track†of the
connection to its Contacts Folder when you move or import your PST or update
your Outlook version or operating system. Use the following steps to reset
the connection. Note that in some instances you may actually have to remove
the Outlook Address Book completely from your Profile, close Outlook, and
then re-add it before you can get it to work.
For Outlook 2000, Corp/Workgroup:
Go to Tools > Services. Make sure the Outlook Address Book service is
listed. If not, add it. Next, R click on the Contact folder or folders you
want the OAB to display, choose "Properties", go to the Outlook Address Book
tab and check the "Show this folder as an E-mail address book" box. You may
also need to go to Tools > Options > Addressing Tab and choose to show your
Contacts folder.
For Outlook 2002/2003:
Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View or change
existing directories or address book. Is the Outlook Address Book present?
If it isn't listed, add it and close and restart Outlook. If it is listed,
then remove it and close then restart Outlook and repeat these steps to add
it.
For Outlook 2007, you add and repair the address book service using a
different steps:
Tools > Account Settings > Address Book Tab. Is the Outlook Address Book
present? If it isn't listed, add it and close and restart Outlook. If it is
listed, then you can no longer repair this service by removing and re-adding
it. Instead you must create an entire new Outlook profile from scratch and
add the Outlook address book service to it.
More details available here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
cannot address yours because you provided no information, such as your
Outlook version, how you connected to your Outlook data file and how you
configured your address book view. I'll just repost the same information we
do every day:
It is not unusual for the Outlook Address Book to “lose track†of the
connection to its Contacts Folder when you move or import your PST or update
your Outlook version or operating system. Use the following steps to reset
the connection. Note that in some instances you may actually have to remove
the Outlook Address Book completely from your Profile, close Outlook, and
then re-add it before you can get it to work.
For Outlook 2000, Corp/Workgroup:
Go to Tools > Services. Make sure the Outlook Address Book service is
listed. If not, add it. Next, R click on the Contact folder or folders you
want the OAB to display, choose "Properties", go to the Outlook Address Book
tab and check the "Show this folder as an E-mail address book" box. You may
also need to go to Tools > Options > Addressing Tab and choose to show your
Contacts folder.
For Outlook 2002/2003:
Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View or change
existing directories or address book. Is the Outlook Address Book present?
If it isn't listed, add it and close and restart Outlook. If it is listed,
then remove it and close then restart Outlook and repeat these steps to add
it.
For Outlook 2007, you add and repair the address book service using a
different steps:
Tools > Account Settings > Address Book Tab. Is the Outlook Address Book
present? If it isn't listed, add it and close and restart Outlook. If it is
listed, then you can no longer repair this service by removing and re-adding
it. Instead you must create an entire new Outlook profile from scratch and
add the Outlook address book service to it.
More details available here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
R
Rick
Russ, you seem to be the "Outlook Man!"
I recently had to transfer my Outlook 2007 data from one computer (Windows
XP) to a new one (Windows 7). I reinstalled my Office Professional on the
new laptop, and connected the two together with a LAN connection. Then I
transferred the files from the old to the new. A day or so later, my old
computer CRASHED, so I'm not able to access the data any longer.
It appears most everything made the transfer safely...except now the
Contacts do not appear as the Outlook Address Book, nor do they synch up with
my iPhone like they did in the past. The same synch problem appears to be
happening with my Outlook Calendar, namely not updating.
Although my Contacts seem to be intact, the "All Contact Items" contact list
is not the one shown as my Outlook Address Book. I did a search or it, using
*.pab, but nothing was found.
I've gone through the tutorials and when I get to the point where I show my
"All Contact Items" as an Outlook Address Book, the checkbox is greyed out
and will not allow me to check it.
I also noticed that my Contacts and my Calender were in files named as such,
but did not appear to be in Personal Folders. Does this give any clue?
Although it's not stopping me in my tracks, it surely is frustrating, and
will become moreso as additional data is input without the ability to access
it. Can you help me?
I recently had to transfer my Outlook 2007 data from one computer (Windows
XP) to a new one (Windows 7). I reinstalled my Office Professional on the
new laptop, and connected the two together with a LAN connection. Then I
transferred the files from the old to the new. A day or so later, my old
computer CRASHED, so I'm not able to access the data any longer.
It appears most everything made the transfer safely...except now the
Contacts do not appear as the Outlook Address Book, nor do they synch up with
my iPhone like they did in the past. The same synch problem appears to be
happening with my Outlook Calendar, namely not updating.
Although my Contacts seem to be intact, the "All Contact Items" contact list
is not the one shown as my Outlook Address Book. I did a search or it, using
*.pab, but nothing was found.
I've gone through the tutorials and when I get to the point where I show my
"All Contact Items" as an Outlook Address Book, the checkbox is greyed out
and will not allow me to check it.
I also noticed that my Contacts and my Calender were in files named as such,
but did not appear to be in Personal Folders. Does this give any clue?
Although it's not stopping me in my tracks, it surely is frustrating, and
will become moreso as additional data is input without the ability to access
it. Can you help me?
R
Russ Valentine
Some of what you said cannot be true. For example, Contacts and Calendar
cannot exist outside of a Personal Folders file.
Use Folder List view to see your entire folder hierarchy. What do you see
there?
Did you try the solutions I posted for your version? If so, what happened?
cannot exist outside of a Personal Folders file.
Use Folder List view to see your entire folder hierarchy. What do you see
there?
Did you try the solutions I posted for your version? If so, what happened?
A
Abi P
RClark said:When trying to create a new email I can not retreive contacts from my address
book
Can someone tell me what I am doing wrong?
- I am using Windows 7 Home Premium OS
- I have MS Office 2007 Small Business Installed
- I click on contact folder
- I choose my contacts, right click, properties
- I click on OUtlook Adress Book
- I am then SUPPOSED to be able to click on "Show this folder as an email
Address Book"
- BUT THIS OPTION IS GREYED OUT and I cannot activate it...
- I have tried to add another address book but it only gives me two options
- When I click on add New Outlook address book, it stays that one is already
installed and so I cannot install another.
- I can't delete the current one either so that I can re'install it..
- I have read somewhere that OL 2007 doesn't have "address books" as such,
but don't understand this, and furthermore, if they don't have them, why is
there an address book button on the ribbon at the top.
If anyone replies to this, please explain it as though i were a 5 year old,
as I am not a tecno person, and have practically no idea what I am doing. I
have tried to follow the instruction on the resolution pages for MS, but they
do no coincide with either my versions, so this is my last hope.
I hope someone out there can help me, I am at my wits end..!
Thanks
B
Brian Tillman
Abi said::
Can someone tell me what I am doing wrong?
- I am using Windows 7 Home Premium OS
- I have MS Office 2007 Small Business Installed
- I click on contact folder
- I choose my contacts, right click, properties
- I click on OUtlook Adress Book
- I am then SUPPOSED to be able to click on "Show this folder as an
Address Book"
- BUT THIS OPTION IS GREYED OUT and I cannot activate it...
This means that the Outlook Address Book service is missing or
misconfigured and in Outlook 2007, you'll need to create a new mail
profile to repair it. http://www.howto-outlook.com/howto/newprofile.htm
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