Custom smart tag in outlook 2003 - should it work?

[Mark A. Nadig]

Hi,
I'm sold on smart tags. We have a proprietarty CRM package in house
and my custom smart tag handler handles tags for that product
perfectly... in Word. It appears that custom smart tags still do not
work in Outlook 2003. Can anyone confirm or am I missing an option
somewhere?

Help in OL for smart tags just describes what they are.

Thanks,
Mark
/\/\/

 

[Ken Slovak - [MVP - Outlook]]

They work if you're using Word as your email editor. See the smart tag
in the To field after you add a contact to that field when using
WordMail.

 

[Mark A. Nadig]

Ah yes, if *composing* an email. However, if I receive an email with a
recognizable tag, it doesn't work because it's not using Word as the
viewer. Correct?

Too bad, because it's a great concept.

Thanks,
Mark

They work if you're using Word as your email editor. See the smart tag
in the To field after you add a contact to that field when using
WordMail.

/\/\/

 

[Diane Poremsky [MVP]]

If the tag properties are included in the message, it should work in both
reading pane and open messages. Only html/rtf includes the properties.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)



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