Documents not available

[Robin]

When opening Word 2002, a warning box displays, 'Word
cannot open this document template',
c:\programfiles\...\startup\PALMAPP.DOT

After pressing 'OK' a warning box displays, 'Word cannot
open this document template -
c:\programfiles\...\startup\Normal.DOT

After pressing 'OK' again, Word opens but when I go to
open a document I receive a warning that the document is
not available. I can however, open these documents in
other programs such as Notepad, or Works.

Please help me!!!