download Error-"...You do not have MS Word/Excel 2007 installed...

[jb9]

I'm trying to download templates in Word 2007 and Excel 2007 and both say I
can't because I don't have the programs. I have authenticated versions of
them, and also have 2003 on the computer, which it came with. I'm running XP.
I CAN download templates for 2003 programs.

For what it's worth, when I tried to "autodetect" my programs, it did
nothing at all. I tried with firewall on and off. I also ran the Office
problem detector program (whatever it's called) and it said No Problems. I
have already downloaded the compatibility program for 2003/2007 and
re-started the computer.

Any suggestions as to what to do? Step by step is good, as I'm not very
computer literate! Thank you!

 

[Mary Sauer]

Might put Office in your trusted area.
In Internet Explorer, tools, Security tab, high-light Trusted sites, click
sites.
Clear *Require server verification (https for all sites in this zone.* Type
http://office.microsoft.com in the address bar, click add.

Can you accept the ActiveX control?
http://office.microsoft.com/templates/axinstall.aspx?

Do you have Norton?
How to use Office programs with the Norton AntiVirus Office plug-in
http://support.microsoft.com/kb/329820/en-us

 

[jb9]

Thank you for the suggestion, but I'm still not able to download.

I put Office in the safe zone - no difference.

The Active X have no difficulty loading.

I have Norton 360 (which the article didn't address) and disabled both the
anti-virus and the firewall independently and still got the same message that
I don't have the programs. My MS firewall is on Off.

I can download the Office 2003 products, but it's not recognizing that I
have 2007. I again tried validating the 2007 and the program was recognized
and validated that way.

Any other suggestions? Again, thank you.

 

[Mary Sauer]

I simply don't know why the Office site is not seeing your version.
There is a myriad of articles to read about the 2007 office system.
How to manage templates in 2007 Office programs
http://support.microsoft.com/kb/924460/en-us

The "Trust all installed add-ins and templates" setting in the Office
Customization Tool does not change 2007 Office macro security settings
http://support.microsoft.com/kb/936980/en-us

Microsoft Download Center: Help
http://www.microsoft.com/downloads/render.aspx?displaylang=en&content=help